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Service technician

Petaluma, California, United States
November 04, 2018

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Darren Orloff

*** ********* ****** • Petaluma, CA • 94954 CELL 707-***-**** • E-MAIL PROFILE Seeking a fulfilling position that offers personal growth possibilities to help further utilize my skillset and experience. A contributing technician with an extensive background in both hardware and software support. Skilled at operating a wide range of devices, platforms and systems. EDUCATION B.S. - Computer Science September 2007 / May 2010 Sonoma State University Rohnert Park, CA

General Education - Undergraduate

Napa Valley College September 2006 – May 2007

SKILLS Windows, Mac OS, TCP/IP Troubleshooting, Technical Support, Computer hardware install/repair, Software install/repair. Formal Programming Knowledge: C, C++, PHP/HTML, C, Java

- Currently pursuing the following: MCSA, Net+, CCENT/CCDA, Security+ EXPERIENCE Associate Service Technician Sept 2013 / Present Diebold Nixdorf – Sonoma/Marin/Lake County/ Mendocino/Napa/Solano

• Observe system function to verify correct operation and detect errors

• Install and perform minor/major repairs to hardware and software following design or installation specifications

• Consult technical manuals, confer with users, or conduct computer diagnostics to investigate problems and provide resolution

• Replace all computer components, cabling and devices for repairs and proper use for customers and staff

• Manage a large parts inventory for replacement and repair of ATM hardware and computer components

• Successfully train customers and staff of proper use and care of equipment and software necessary to service ATM terminals

• Reload, install and configure software updates and base images to recover from software and/or hardware failures

• Team Lead needed to communicate, manage and support team members and collectively increase technical experience to help assist others with solutions

• Successfully manage a large service area for repairs and support. Help utilize resources and manpower to help deliver best possible service to customers in order to meet response times

First Line Technician Oct 2010 / Sept 2013

Diebold Nixdorf – Sonoma/Marin/Lake County/ Mendocino

• Troubleshoot technical issues with ATM equipment

• Clearing jams and identify any defects within hardware for future repairs

• Clean, adjust and maintain equipment to keep in working order

• Train customer staff on proper use and service of machines in a comprehensive manner

• Manage small inventory, tools, other equipment to help assist in repairs 473 Lakeville Circle • Petaluma, CA • 94954 • CELL 707-***-**** • E-MAIL

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