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Agile Coach / Project Manager / Scrum Master

Fort Mill, South Carolina, United States
November 03, 2018

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Kevin W Flanagan, MBA, PMP, CSM, SA *, ITIL v*



Innovative technology leader managing complex IT solutions from design through implementation. Provide leadership through hands-on strategic thinking and decision-making. Known for excellent troubleshooting and problem solving, and bringing projects back on track. Foster onshore and offshore team collaboration through building relationships and communications.

Adept at crisis management and negotiations. Demonstrated experience in creating a competitive advantage through strategic planning and implementing cutting-edge solutions to address business opportunities.

Establish and nurture excellent client relationships

Scrum, Kanban, Lean, XP and SAFe frameworks

Mentor junior team members

PMP, ITIL, SSGB, SA certifications

Lead innovation changes for increased performance

Great risk and issue management and resolution

Strong work ethic – hands-on

Utilize Kanban to manage Agile/Scrum projects

Adept at resolving problems and conflicts creatively

Agile software development on web applications

Creating superior work results

Strong attention to details and deadlines


Iris Software at Citi Fort Mill, SC May 2018 – Present

Progress Makers are the people who move us forward through their passion for improving the world.

Scrum Master / Agile Project Manager

Manage Agile software development team creating web-based replacement for 15 year-old forecasting system.

Facilitate Agile/Scrum ceremonies throughout Sprints with product owner and stakeholders.

Collaborate with other project and program managers for infrastructure, network and data analysis.

Guiding both onshore and offshore teams to deliver value to the business through a new application.

Run JQL, Sonar and Jenkins reports and manage refactoring of code.

Matlen-Silver at Bank of America Charlotte, NC Jan 2018- Apr 2018

Global financial leader with approximately $50B in annual revenue and over 150,000 employees worldwide.

Scrum Master / Agile Project Manager Credit Risk Automation

Utilize Pega Systems to implement software bots to automate business processes.

Manage Machine Learning (ML) and Natural Language Processing (NLP) for automation.

Manage Scrum/Agile ceremonies for Retail and Commercial Credit Risk teams utilizing Kanban.

Manage Commercial and Consumer Credit Risk projects utilizing Jira and JQL.

Manage the first credit risk robotics automation project for the bank.

Prodapt at Windstream Charlotte, NC Jan 2017 – Oct 2017

Windstream is a provider of voice and data network communications to businesses in the United States.

Sr IT Project Manager/Scrum Master – Enterprise COMMs Model

Managed 22 application team contacts from Enterprise COMMs Model implementation to complete project 4 months early, realizing improved customer service and reduced costs.

Ran Daily Standups, Scrum of Scrums, Sprint Planning, and Sprint Review ceremonies including Kanban.

Supported development teams in executing of Sprints to successful completion.

Supported teams in execution of sprints resulting in successful story completion and a 70% increase in velocity.

Collabera at TIAA Charlotte, NC Dec 2016 – Jan 2017

TIAA is a Fortune 100 financial leader with over $889B in managed assets and over 13,000 employees globally.

Sr IT Project Manager – Cybersecurity and Risk

Managed EverBank acquisition, coordinating Cybersecurity and Infrastructure activities.

Supervised deep-dive comparison with ten service areas between EverBank and TIAA.

Implemented 2 new processes involved with M&A activities at TIAA.

Signature Consultants at Bank of America Charlotte, NC May 2016 – Jul 2016

Global financial leader with approximately $50B in annual revenue and over 150,000 employees worldwide.

Cyber Security Specialist

Managed 4 Verizon consultants bringing project back to green status; first time in five months.

Coordinated internal bank resources for PCI Audit compliance, eliminating two penalty areas.

Implemented 4 new processes eliminating 40-50 hours of rework and unnecessary meetings.

Interviewed 20 bank resources and designed SharePoint workflow increasing efficiencies.

DISYS at TIAA Charlotte, NC May 2013 – Mar 2016

TIAA is a Fortune 100 financial leader with over $889B in managed assets and over 13,000 employees globally.

Sr Technical Project Manager Scrum Master Agile Coach

Directed four teams, 18 developers/QA onshore and offshore from proposal, through design and implementation for three years with 0% turnover.

Led Scrum/Agile ceremonies and trasin ed new Scrum Masters.

Partnered with technical writer and SMEs to produce Agile training materials.

Brought 8 unassigned projects back from failure status to a successful completion through successful management of the organizations change management process.

Utilized MS Project, SharePoint and Clarity tools to manage projects.

Facilitated iterative fast-paced application development projects with budgets of $4-10M.

Web applications contributed to TIAA’s site winning the Dalbar award all three years.

Experis at First Data Omaha, NE Nov 2012 – May 2013

First Data is a global payments technology solutions company with over $45B in annual revenue and over 23,000 employees.

Project Manager - IT Security

Upgraded security appliances for external internet traffic at 6 data centers in 3 months.

Managed the creation of an encrypted data storage to secure PCI and PII credit card data.

Facilitated the centralization of hundreds of thousands of cryptography keys across the globe.

Forecasted project budget of $2MM within 10% consistently on a weekly basis.

Utilized Agile framework and functioned as Scrum Master and Agile Coach when required.

Genesis 10 at Bank of America Kansas City, MO Jun 2011 – Jun 2012

Global financial leader with approximately $50B in annual revenue and over 150,000 employees worldwide.

Sr Technical Project Manager - Infrastructure

Creatively managed 30 resources including Storage Engineers, QA, project managers and 12 CTO domain contacts.

Reduced cost to the bank of $5M annually by upgrading NAS storage appliances out-of-service in the US.

Increased efficiencies and brought project back to green from red status for past six months.

Mail Print Kansas City, MO May 2010 – Jan 2011

A direct marketing and variable printing company with over $20M in annual revenue and 80+ employees.

Director, Software Development

Redesigned SQL queries to reduce processing time, realizing a 500% improvement in response times in the production environment.

Mentored junior project managers and managed successful programs to increase profits 10% and reduce time to market by almost 20% while implementing cost controls.

Reduced project costs by 15% by implementing a formal project methodology and change management.

K-Force of JP Morgan Chase & Co. Kansas City, MO Nov 2009 – Mar 2010

Largest multinational bank in the US with over $2T in assets and over 235,000 employees.

Sr Project Manager

Successfully managed Data Warehouse/BI team of 12 resources consisting bringing stalled project back on track.

Migrated data from Mainframe to distributed environment utilizing Informatica and saving $800K annually.

Consistently met or exceeded expected deliverables to the business allowing for further functionality.

Computer Associates (CA) Leawood, KS Dec 2006 - Nov 2008

Multinational software company for mainframe, distributed and VM with over $4B in revenue and over 12,000 employees.

Services Project Manager

Recovered a CMS troubled-project at Humana that had delayed a $4M sale in additional software and services; the client became a reference client for CA due to project success.

Delivered $2-3M in services annually; up-sold additional $125K in new business to existing clients.

Managed four project teams involving off-shore and on-shore resources for Yellow Freight (YRCW) over a two-year period and a program budget of $8M; utilizing ITIL Service Delivery processes.







DBA in Data Analytics, Grand Canyon University 2021

Executive MBA, Leadership, Grand Canyon University 2010

Master of Divinity, Theology and Counseling, Oral Roberts University 1988

B.S., Industrial Education, Rhode Island College 1981


Scrum Master Certified - 561-***-****

Project Management Professional (PMP) - 82932 Jan 2004 – Jan 2021

Six Sigma Green Belt 2005

ITIL v3 Foundation - 874-***-****

SAFe SA4 2016

Cross-Geographical & Cultural Team Lead Servant Leader Robotics Progressive Technologist

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