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Customer Service Manager

Midlothian, Virginia, United States
November 03, 2018

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Midlothian, VA ***** 804-***-****



Cutting Edge to Move forward in Dynamic Environments

Twenty plus years’ experience in diversified electronics and controls industries; outstanding organizational, communication, troubleshooting and problem-solving abilities. Proven excellence in people and customer service skills throughout the country; including a multi-faceted skill set that pursues the precedence for prospective employers.

Industrial Controls for Sheet Process

Programmable Logic Controls / Logix Pro

Micro-controllers / Code Warrior

Field Programmable Gate Arrays / Quartus II

RS232 Communication and Configuration

Integrated (IC) and Discrete Component Electronic Board Repair / Multisim

Proficient with Electronic Troubleshooting Tools Oscilloscope / Digital Multimeter / Soldering

Technical Electronic and Electromechanical ions

Computer Networking and Database Development: MS Access / SQL Server

Pneumatic /Vacuum System Controls

Nuclear / X-Ray Scanners / Gauges and sensors

Lab Design / Auto CAD LT

Inertial Navigation / Missile Guidance and Radar

Project Management and Design

Multi-node Computer Network Systems

CCD Camera Error Detection System

Computer Network Consultant

Microsoft Office Suite


CEC ENTERTAINMENT, Richmond, VA 2018 to Present

Technical Manager

Currently employed with CEC to tune and troubleshoot electronic, electro-mechanical games and pneumatic animatronics. Budgets, procurement and manage six employees.

TOMRAY PROPERTIES LLC, Midlothian, VA 2005 to Present

Owner - Manager

Property Management for Rental Units; Licensed Realtor.

TOMRAY INC, Midlothian, VA 2000 to 2005

Owner - CEO

Managed a team of Information Systems and Information Technology specialists. Responsible for the procurement of equipment, supplies and software; database development, network administration and training; built upon annual contractual agreements.

Network Administration:

oImplemented a failsafe multi-server redundant network and automated backup system consisting of sixty workstations and six network printers; alleviating downtime for client service representatives and executive branch employees.

oImplemented a sophisticated hierarchy group plan, security auditing system, and network server anti-virus/firewall platform which eliminated internal and external tampering, proving to be invaluable by matching current HIPPA regulations.

Database Development:

oDesigned copay and premium assist program databases for a 501(c)(3) nonprofit organization; automated to link into the company’s accounting and financial programs; reducing department overhead by 200% while operating a 20-million-dollar company.

oIncorporated proprietary software flagging systems in all department databases; provided extensive software training to client service representatives, which introduced a complete management tool that enhanced department productivity and patient services; diminishing middle management responsibilities.

Thomas Hadad Page 2

ZEISS OPTICAL, Chester, VA 1998 to 2000

Systems Engineer

Project management, Design, installation and maintenance for anti-reflective coating optical labs.

Designed and implemented the procedures for a fully functional A/R coating process through organizing and scheduling contractor’s meetings prior to the onsite assessment and design of class 10 clean room optical labs in a national arena.

Performed final equipment installation, start-up and training; completing a turn key operation crucial to deadline demands for our partner lab’s client base.

Maintained, troubleshot and repaired equipment associated with the anti-reflective coating process via onsite and help-desk scenarios.

Modified software parameters to maximize efficiency of the coating process; minimizing product loss.

HONEYWELL - MEASUREX, Richmond, VA 1996 to 1998

Technical Representative

Provided technical expertise in automated industrial controls for sheet process manufacturing.

Tuned the sheet process for speed and basis weight using the slope and intercept method while implementing changes via the microcontrollers system firmware and software.

Troubleshot and performed scheduled maintenance on the nuclear and infrared scanners maximizing invaluable automated 24hr runtime.

Connected hole detection CCD camera systems; exploiting faulty product prior to export, hence, improving product integrity.

Scheduled and non-scheduled communications with operators and management to resolve system process issues and advancements in a dynamic environment.

BUSINESS EQUIPMENT CENTER, Richmond, VA 1990 to 1996

Senior Electronics Technician

Provided equipment solutions, maintenance, and repair in office environments to an existing and prospective client base.

Trained technical expert in the plastic card industry DataCard; managing all hospital technical accounts regarding the admission process.

oConfigured plastic card system’s firmware and serial communications to match host mainframes protocol; insuring the complete and accurate admission operation for patient processing.

oDesigned image cards using proprietary software; promoting customers client-base.

Maintained and troubleshot computers, printers, copiers, fax machines and DataCard equipment; including electronic board repair to component level, saving our dealership thousands of dollars and client downtime.

Increased and promoted sales through training and constant communications with our customer base; strengthening client relations throughout the city.

COLONIAL MECHANICAL C0RP., Richmond, VA 1988 to 1990

Controls Technician

Installed, troubleshot and repaired programmable automated controls for energy management systems in an industrial environment.

Fabricated and assembled electrical and pneumatic control panels via engineering schematics; altered designs based upon implementing a more cost-effective application.

Wired and mounted low voltage controls and gauges in mechanical rooms and RTUs; tested, calibrated, and start-up upon completion.

Supervised helpers and electricians depending upon the extent of the project and anticipated deadline.

Thomas Hadad Page 3

UNITED STATES NAVY, NAS Miramar, San Diego, CA 1983 to 1987

Avionics Technician

Flight Deck Troubleshooter for the F – 14 Tomcat: Fighter Squadron 1 (VF-1), attached to the USS Ranger.

Troubleshot AWG 9 Radar, AWG 15 Weapons Control and Inertial Navigation Systems to faulty components and or wiring, utilizing various schematics and confidential publications to resolve system failure; crucial for fleet safety in hostile waters.

Performed final integrity assessment prior to launch.

VF-1 Executive Officer stated, “The safety of the aircrew and a 30-million-dollar aircraft rested in his hands.”


Bachelor of Science (BS), Electronics Engineering Technology


Summa Cum Laude

GPA 3.99

Associate of Science (AS), Electronics Engineering Technology


Summa Cum Laude

GPA 4.0

Technical Degree, Naval Avionics

Naval Air Technical Training Center (NATTC), Millington, TN


Transportation Worker Identification Card (TWIC)

Merchant Mariner Credential – United States Coast Guard

Meritorious Unit Commendation – United States Navy

Sea Service Deployment Ribbon – United States Navy

Battle Efficiency Award – United States Navy

Good Conduct Medal – United States Navy

Secret Clearance – United States Navy


Board of Directors - Patient Services Inc.: 1993 -2003

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