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Desktop Support

Macedon, New York, United States
November 03, 2018

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Finger Lakes Community College, Canandaigua, NY

Associate of Applied Science, December 2018

IT Networking and Security (GPA: 3.78)


Finger Lakes Community College, Canandaigua, NY

Desktop Support Intern (September 2018 – Present)

Monitor and respond to incoming tickets through the ticketing system iSupport

Run diagnostic programs to resolve client problems

Troubleshoot, diagnose, and solve software, hardware and network issues via phone, email, and in-person

Install, modify, and repair computer systems, hardware, firmware, printers, and other peripherals

Train end-users on how to setup and use new technologies

Use Microsoft Deployment Toolkit to image new PCs

Maintain the college’s Active Directory records and onboard new users via Active Directory

Provide technical support and direction on the use of Microsoft Office, including Outlook

Setup, configure, and provide ongoing support of augmented reality headsets for classroom use

Remote into server to configure settings

Configure public kiosks with Deep Freeze

Troubleshoot domain problems

Maintain access to networked drives

Follow all vendors’ service level agreements (SLAs)

UNO Pizzeria & Grill, Rochester, NY

Culinary Lead (May 2010 – Present)

Train new Line Cooks

Calculate food cost percentage weekly

Place inventory orders twice weekly

Prepare employee schedules

Check all inventory invoices for accuracy

Continue all Line Cook job duties

Line Cook (February 2008 – May 2010)

Prepared all food items consistently and adhering to all recipe standards

Maintained a safe working environment by using proper food handling skills and following food safety guidelines

Completed kitchen tasks such as line setup, food preparation and breakdown

Set up workstation with all needed ingredients and equipment

Maintained kitchen equipment

Certifications, Awards, & Volunteer Work

Certified PC Pro, May 2017

IPv6 Forum Certified Network Engineer (Silver), July 2017

Alpha Beta Gamma National Honor Society, inducted 2017

Macedon Recreation Youth Summer Soccer Coach, 2016, 2017, 2018

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