Customer Service Microsoft Office

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CURRICULUM VITAE

Full Name: CAO NGO HAI

Position: Vietnamese Bilingual Speaker

Full Address: Avida 34

th

building, 34th Street corner 11th Avenue and

Lane T, Bonifacio Global City, Taguig, Metro Manila. Mobile Phone: +63-915-***-****

Email: ********.******@*****.***

PERSONAL DATA

Passport No B6248573

Passport Expiration Jan 03, 2022

Sex Male

Nationality Vietnamese

Marital Status Married

Date of Birth Dec 11, 1989

Place of Birth Ba Ria Vung Tau Province, Viet Nam

EDUCATIONAL BACKGROUND

2012

Bachelor Degree of Psychology and apply Psychology in Human Resources at Van Hien university, Ho Chi Minh.

UPDATING COURSES and SEMINARS

2011

Certificate in Livelihood Training Skills at Dong Phuong Company in Vietnam.

2009

Certificate of Networking Essentials Course at Nhat Nghe Academy in Vietnam

2009

Recognition of Valuable Living Program by the Living Values Center in Vietnam.

QUALIFICATION

Language and Computer skills

Vietnamese

Native language.

Fluently with four skills: Listening, Speaking, Reading, Writing. English Conversational English Communication Skills. 2

Computer skills

Good knowledge in:

- Basic knowledge of Computer with proficiency in Win XP, Windows 7, Microsoft Office with proficiency in MS Office Suite: Word, Excel, Power Point, Outlook, Access, Adobe: Adobe Acrobat, Photoshop.

- Proficiency Internet Browser: Internet Explorer, Chrome, Firefox.

- Computer literate, be able solve the problems in IT.

- Typing at least 50-60 words/minute.

EXPERIENCE

April 2018 –

Sept 2018

Vietnamese Customer Service at Aquoz Solutions Inc. Responsibility:

- Managing and replying to customer inquiries through Live chat, email, phone...

- Resolves product or service problems by carifyiong the customer’s copmplaint

- Follow communication procedures, guidelines and policiesResearching into customer’s queries/corncern into the systems

- Providing feedback to Supervisor on customers’s need/feedbacks. August 2015 –

March 2018

Vietnamese Bilingual Analyst at Accenture Inc.

Responsibility:

- Rate places entities specific to the places in Vietnam based on client’s guidelines and policies.

- Help the client to clean and update the information available on the platform about media entities based on the client’s guidelines and policies.

- Return accurate information to the users by being attentive to details through comprehensive reviewing and refining of information for places.

- Fulfill the base productivity and quality requirements by the client. PERSONAL PROFILE

- I am an optimistic, good-humored, sociable, confident and patient person.

- I am zeal, honest and I have a high responsibility in work.

- I have high creativity and able adapt to any situation.

- I have good communication skills and able to work independently as well as group work.

- I am able to work under high pressure and intensity.

Contact this candidate