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IT service management

Location:
Guelph, Ontario, Canada
Posted:
November 06, 2018

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Resume:

SURYA TEJA YARLAGADDA

M: +* (***) ******* ac7l7h@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 3.5 years of IT Experience with expertise in Production Support and Client Support Services with a strong shell scripting knowledge. Successfully completed Masters in Computer Engineering with Co-Operative education and looking for a challenging job. Worked on all aspects of production support life cycle, planning, service management and taking care of escalated issues. Worked extensively with the end users team in understanding the business rules and writing requirement and technical specifications. Strong understanding of applying shell scripting and PowerShell scripting methods to automate if there is any manual work. Good team player with an ability to perform individually, good interpersonal and analytical skills. Mentored new team members and guided the team in handling critical incidents and issues.

PROFILE OF SKILLS

C, C++, SQL, Shell Scripting, PowerShell Scripting

Autosys Job scheduler, Micro strategy - BI, BMC Remedy - ITILv3 Service Management, JIRA Management, Remedyforce, ServiceNow

IBM AIX 6.0 Unix, Linux, Windows, Mac

MS Office products, Active Directory, SCCM

CERTIFICATION

ITIL® Foundation Certificate in IT Service Management (5913500.20626676) January 2017

WORK HISTORY

Pernod Ricard – Hiram Walker and Sons Ltd.

Client Support Services Windsor, Ontario January 2018 – August 2018

Followed procedures to process daily tasks to control the operation of the systems managed by the Client Support Services area.

Identified automation opportunities based on the daily tasks performed if they involve manual steps.

Produced documentation for the analysis and design of the potential automation, to ensure that the requirements are properly documented, and scope properly defined.

Developed PowerShell scripts for the proposed automation resulting in 20+ hours of manual effort reduction and considerable dollar savings.

Successfully completed a transition project of migrating from Desktop Authority to SCCM and Group Policy without any issues for clients and made 25,000 dollars annual cost cut savings for the company.

Tata Consulting Services

Production Support Executive Chennai, India July 2014 – July 2016

Performed analysis and end user reporting of all the applications on a day to day basis.

Identified business constraints to estimate the risks and thereby take actions to sustain the project status in green with 100% SLA Adherence.

Automated a task that sends an automated mail when a batch process is completed using shell scripting

Served as primary contact for all the production deployments and resolved many issues ensuring no SLA’s were breached.

Fixed production issues by observing the daily batch reports and ensured they do not re-occur in the future.

Designed nearly 120 SLA agreement documents for all the Upstream and Downstream applications.

Provided 24/7 support to resolve critical issues while launching any new products into the application.

Tata Consulting Services

Tech operations and Quality assurance Chennai, India July 2016 – April 2017

Worked with information architects to design data models as the application was recently on-boarded into the project.

Executed operational and functional changes with a well-defined change management policy.

Maintained and supported Unix/Linux infrastructure and defined new scripts using SQL to determine the various security levels of all Morgan Stanley employees.

Worked with other infrastructure teams including networking, database administration and hosted solution teams for outage resolution, as well as customers aligned with the business users to determine scope, impact, and appropriate resolution path.

Worked on weekends to complete project work responsibilities that involve on-boarding new assets and functionalities to the application.

EDUCATION

Master of Engineering (Computer Engineering – Co-Op/Internship)

University of Windsor Windsor, Ontario 2018

Bachelor of Engineering (Electronics and Communication)

Andhra University Bhimavaram, India 2014

ACHIEVEMENTS

Won an award for presenting Paper on Micro-controller based Anaesthesia Injector at JNTU University.

Recognized and awarded for Cost-effective Circuit Designing of remote control for home appliances in my 2nd year of bachelors

Best speaker of the day award in TCS Biz fest 2014

On The Spot Award for automation that led to considerable amount of dollar savings for the Bank of America project.



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