Mark Jones
Phone 480-***-****
ac7l49@r.postjobfree.com
Grand Prairie, TX 75052
EDUCATION CCNA Data Center
Verification#433944170024HTXM
Associate of Applied Science
Computers / Electronics
Bachelor of Science Technical Management
DeVry University
Technical Skills and Knowledge
UCS Manager service profile configuration
SDN/ACI networking configuration and troubleshooting
VMware vSphere Configuration (Vswitch port configuration, ESXi installation)
APIC installation and Fabric discovery
Storage Zoning configuration and setup
Experience managing and controlling Enterprise user accounts and Authentication via ACS servers
Load Balancing Techniques
Fabric path, vPC, Port-channel, VDC configuration and troubleshooting
OTV Datacenter Interconnect Troubleshooting
Firewall security Mitigation and Cisco ASA installation
Windows Server 2012
PROFESSIONAL
EXPERIENCE
12/2015-6/2017 Philips Healthcare-Albuquerque, New Mexico
Field Service Engineer
Installed Cisco (IOS, NX-OS), VMware based network infrastructures of various configurations at multiple healthcare facilities around New Mexico and Arizona.
Installed, reinstalled and troubleshot Microsoft Server 2012 on both “Bare-Metal” and virtual platforms along with peripheral applications and devices.
Troubleshot various network issues like Routing conflicts, network connectivity and latency issues. Microsoft server services issues.
Updated daily with in-house IT management staff on progress and “as build” changes through project until I obtained final sign off
Documented new network topology using Visio and presented to customers for future troubleshooting aids.
Assisted sales team by answering technical questions using visual aids like PowerPoint presentations to fully explain to all levels of customer staff.
5/2014-5/2015 Black Box Network Services-Albuquerque, New Mexico
Senior Network Technician
Led installation and sustention of the new Cisco UCS, VOIP, and IP camera system for Albuquerque International Airport in a VMware server environment
Received full Federal FAA clearance to access international airport airfield
Performed multiple system recovery procedures, troubleshot memory leak issues, VPC issues, performed password recovery and recuperated previously decommissioned “bricked” catalyst switches
Troubleshot uplink issues on PRI with Time Warner representatives
Toned out various cables to troubleshoot routing and connectivity problems. Resolved, DHCP resolution issues, and other routing problems.
Installed and performed configuration changes on various Cisco products including Cisco Nexus 5548 and 2248 platforms
Administered and setup Cisco Phone profiles in Cisco Unified Communication
Installed and troubleshot APC backup UPS systems
Managed roles and role services on Windows Server 2008
6/2007-5/2013 Applied Materials-Santa Clara-California, France, S. Korea, Germany
Technical Support Engineer III
Troubleshot and configured routing protocols (EIGRP, OSPF) TCP/IP network connectivity of multiple manufacturing systems to customers manufacturing automation structure
Installed and configured Catalyst switches 2960, 3560,3750
Developed and configured remote access to system through VPN tunnels
Led installation of Ethernet and Fiber cabling while verifying connectivity by toning out cables to each system modules(chambers) NIC card
Troubleshot system UPS systems, and incoming voltages to system power distribution panel using DVM.
Performed system IOS upgrades and server configurations at customer manufacturing sites
Project managed installation and system upgrades at customer manufacturing sites in terms of scope of work, activity sequencing, cost control quantitative risk monitoring, risk response planning and presented plans to customer before each job.
Interacted with customer management daily as main customer contact and reviewed reports reviewing MS Project SW