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Engineer Field Service

Albuquerque, New Mexico, United States
November 05, 2018

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Mark Jones

Phone 480-***-****

**** ****** **.

Grand Prairie, TX 75052




Associate of Applied Science

Computers / Electronics

Bachelor of Science Technical Management

DeVry University

Technical Skills and Knowledge

UCS Manager service profile configuration

SDN/ACI networking configuration and troubleshooting

VMware vSphere Configuration (Vswitch port configuration, ESXi installation)

APIC installation and Fabric discovery

Storage Zoning configuration and setup

Experience managing and controlling Enterprise user accounts and Authentication via ACS servers

Load Balancing Techniques

Fabric path, vPC, Port-channel, VDC configuration and troubleshooting

OTV Datacenter Interconnect Troubleshooting

Firewall security Mitigation and Cisco ASA installation

Windows Server 2012



12/2015-6/2017 Philips Healthcare-Albuquerque, New Mexico

Field Service Engineer

Installed Cisco (IOS, NX-OS), VMware based network infrastructures of various configurations at multiple healthcare facilities around New Mexico and Arizona.

Installed, reinstalled and troubleshot Microsoft Server 2012 on both “Bare-Metal” and virtual platforms along with peripheral applications and devices.

Troubleshot various network issues like Routing conflicts, network connectivity and latency issues. Microsoft server services issues.

Updated daily with in-house IT management staff on progress and “as build” changes through project until I obtained final sign off

Documented new network topology using Visio and presented to customers for future troubleshooting aids.

Assisted sales team by answering technical questions using visual aids like PowerPoint presentations to fully explain to all levels of customer staff.

5/2014-5/2015 Black Box Network Services-Albuquerque, New Mexico

Senior Network Technician

Led installation and sustention of the new Cisco UCS, VOIP, and IP camera system for Albuquerque International Airport in a VMware server environment

Received full Federal FAA clearance to access international airport airfield

Performed multiple system recovery procedures, troubleshot memory leak issues, VPC issues, performed password recovery and recuperated previously decommissioned “bricked” catalyst switches

Troubleshot uplink issues on PRI with Time Warner representatives

Toned out various cables to troubleshoot routing and connectivity problems. Resolved, DHCP resolution issues, and other routing problems.

Installed and performed configuration changes on various Cisco products including Cisco Nexus 5548 and 2248 platforms

Administered and setup Cisco Phone profiles in Cisco Unified Communication

Installed and troubleshot APC backup UPS systems

Managed roles and role services on Windows Server 2008

6/2007-5/2013 Applied Materials-Santa Clara-California, France, S. Korea, Germany

Technical Support Engineer III

Troubleshot and configured routing protocols (EIGRP, OSPF) TCP/IP network connectivity of multiple manufacturing systems to customers manufacturing automation structure

Installed and configured Catalyst switches 2960, 3560,3750

Developed and configured remote access to system through VPN tunnels

Led installation of Ethernet and Fiber cabling while verifying connectivity by toning out cables to each system modules(chambers) NIC card

Troubleshot system UPS systems, and incoming voltages to system power distribution panel using DVM.

Performed system IOS upgrades and server configurations at customer manufacturing sites

Project managed installation and system upgrades at customer manufacturing sites in terms of scope of work, activity sequencing, cost control quantitative risk monitoring, risk response planning and presented plans to customer before each job.

Interacted with customer management daily as main customer contact and reviewed reports reviewing MS Project SW

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