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Manager Customer Service

Dover, New Hampshire, United States
November 05, 2018

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Tamara A. Belanger

*** **** **** *******, ***** *3901

CELL: 603-***-****

Experienced in Human Resource management, Business Development and Sales.

I am a highly experienced Human Resources manager experienced in business operations, process improvements, and people development. I’m a calculated decision maker with a record as a collegial manager and collaborative team leader with experience in highly complex and demanding environments. Among my talents, the ability to effectively communicate – inform, inspire and influence individuals, small groups or large audiences. My experience and training has influenced the development of a strong customer-focused and relationship business philosophy which I consider a critical element for success in the competitive marketplace.


Senior Management

Management Development

Staffing and Employee Retention

Vendor Selections & Contract Negotiations

Team Building & Employee Development

Client-Facing Relationship Management

Revenue Producing Operational Upgrades

Long-Term Account Management

P&L Analysis and Related Tactics


Social Media

Brand Development

Community Events

Market Analysis and Recommendations


IFTA-IRP-Zytax certified

Microsoft® Office Suite and Windows™

Notary Public Maine

QuickBooks certified

NH Hazmat Supervisor

FMCSA Compliance

BLS with AED certification


L12L2 communication/translation


University of Maine Orono, ME

University of NH Durham, NH

Professional Experience

B-Line Oil LLC 2007-Present

Principle Berwick, ME


Management of operational budget


Financial accountability

- Quarterly Financial Accountability Reports

Manage employee relations

Responsible for all vendor relations

Long-Term Key Account Management - B2B

Foster a 100% Guest satisfaction focused culture

NACE 1990-Present

Teacher/Coordinator ELL North Berwick, ME


HiSet/CASA Certified

Creation of programs:


oCitizenship Class and testing

oWorkplace Transition assistance

Consulted Senior Management on employee transition(s) and related citizenship

oEnglish Classes

PCA 2012-2013

Director of International Students Dover, NH


Certified all visas and ensured accuracy


oJ/F Visas

Maintained relationship with International Agencies

oVetting potential students

oPlanned modifications based on English proficiencies

Student transition assistance

oIntegrating into Community Programs

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