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Desktop Support Technical

Location:
Jackson Heights, New York, United States
Posted:
November 05, 2018

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Resume:

Christopher L. Butcher

**-** *** ****** ******, Elmhurst, New York 11373 / 646-***-**** • ac7l0v@r.postjobfree.com PPRROOFFEESSSSIIOONNAALL SSUUMMMMAARRYY

Highly trained and experienced IT Support professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients on site and remotely. Result oriented in quality assurance, project planning, task delegation, networking, desktop support, analytics, documentation and security procedures implementation. I am currently working towards a CompTIA Security+ certification.

AREAS OF EXPERTISE

Project Management

Asset Management

Diagnostics and Repair

Desktop, Network and Remote Support

Writing, Research and Documentation

Audio Video Administration and Support

Mobile Device Support Expertise

SaaS and Desktop Application Support

Contingency and Recovery Planning

International and Off Site Technical Analysis

EXPERIENCE

2006 – 2018 King & Spalding LLP, New York, NY

Technical Team Lead

Day to day Audio and Video setups and sound checks.

Asset and inventory management, control and procurement.

Workstation imaging and firm standard configuration.

Trained and mentored all incoming Technical Analysts.

Workstation status monitoring for capacity and unauthorized installations.

Created and documented the process for firm-wide hardware lease returns.

Trial preparation, coordination and setups.

VoIP Cisco phone programming and distribution.

Software and package installation, configuration and deployment. 2004 – 2006 Commercial Mortgage Securities Association, New York, NY Director of Technology

Provide technical assistance and support for issues related to computer systems, software, and hardware.

Daily system backups for offsite secure storage of the media.

Resolve and or escalate Tier II incidents.

International technical support and hands on technical support.

Documenting and implementing network security, spam filters, policies and plans. 2001 – 2004 Winston & Strawn LLP, New York, NY

Technical Support Supervisor

Responsible for daily operations and administration of the IT infrastructure.

Monitoring and maintaining the hardware assets through Peregrine Asset Center.

Facilitating staff meetings and Call Center operations monitoring.

Remote and hands on floor support.

1999 - 2000 S.E.T. Automation and I&O Automation, Amsterdam, Holland Systems Support Specialist

Microsoft networks end user and administrative support.

Operating system upgrades and workstation configurations.

Provided remote and on site desktop support.

Performed software and software suite installations and upgrades. 1997 – 1999 Morgan, Lewis & Bockius – Desktop Support Specialist 1994 – 1997 Chase Bank – Hardware Support and Asset Control Administrator 1990 – 1994 Robert Simmons, Inc. – Data Entry and Inventory Clerk 1984 – 1989 U.S. Marines, M.C.A.S. El Toro, CA - Airfield Operations Specialist EDUCATION

1981 – 1984 State University of New York at Buffalo, Buffalo, NY Business Administration (2 years of study)

CERTIFICATIONS

1998 A + Certified Service Technician Certification 1998 Microsoft Certified Professional (MCP) Certification 2009 ITIL Foundations V3 Certified

ACHIEVEMENTS

Technical Patent – R.O.A.M.: Retrievable Outgoing Audio Messaging (https://patents.google.com/patent/US20120087483A1/en)



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