Viji Kandasamy

Naperville, IL 630-***-**** ac7kys@r.postjobfree.com

SUMMARY

Seasoned Information Technology professional with hands on application development, application support, testing and quality control experience. Certifications in ITIL Foundation (V3). Certification in Sales Force Administration. Cross functional leadership with project and program management. Experience in managing global teams. Through knowledge in SQL, PL/SQL and relational databases creation, maintenance and support. Proven customer-focused attitude with customer support experience. Successful completion of multiple, simultaneous projects. Proven track record in successful project management of multiple projects with off shore teams.

CORE KNOWLEDGE & SKILLS

Application Development

Java

UNIX

HP - OVSD

SharePoint

VBA / Excel

Visual Intercept

Visual Source Safe

HP-BAC / SaaS

Database Experience

DB2

Oracle – SQL, PL /SQL

SQL Server

SDLC & Testing

Product Life Cycle

Code testing

Debugging

Load Runner/Vugen

Project Management

Project scheduling

Project team leadership

Offshore team management

Project budget management

Project specification development

Six Sigma Implementation

Production Support – 24X7

Software support

Hardware support

Protocol creation

Testing

End user problem resolution

System maintenance

EDUCATION

Bachelor of Science, Computer Science

North Eastern Illinois University

Chicago, IL

Certification

ITIL V3 FOUNDATION

Salesforce Administration

PROFESSIONAL EXPERIENCE

Cox Automotive 2016 - Current

QA Analyst

Developed reports, dashboards, and processes to continuously monitor data quality and integrity. Created and updated users.

Managed ongoing support request and administrative needs of users.

Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.

Good experience with Excel, including Macros, VBA, Formulas, Pivot Tables, and Vlookups.

Testing software to ensure all operation are working as expected.

Reviewing test document for completeness and accuracy modify the document when needed.

Writing test cases using with Agile methodologies.

Creating Change Request as per customer request.

Familiar with Change management and configuration management.

CVS Caremark, Buffalo Grove IL 04/2014 – 2016

Senior Java Production Support Analyst

Responsible for Tier I software and hardware support.

Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.

Working with HP Quality Center for quality management software

Performing Functional, Integration, and System Integration testing

Responsible for application maintenance

Run reports for user request using SQL in DB2

Working in a team setting, sharing information, training and assisting others with work orders

Collaborating with QA team to cover all aspects of SDLC & STLC process

BLUE CROSS BLUE SHIELD, Chicago IL 07/2012 – 11/2013

Technical Coordinator

Point-of-contact for internal customers needing technical assistance.

Coordinated all technology services between technical and business team.

In Siebel data management team monitored Unix scripts and log files.

Wrote Database Queries in SQL to retrieve data from the database. Updated db2 database as needed.

Created ad hoc reports for customers. Monitored application servers.

HEWLETT PACKARD, Naperville IL 2009 - 06/2012

ITO Service Delivery Consultant

Total accountability for administration, monitoring and business analysis activities of Open View Service Desk (OVSD). Served as a liaison for customer and management team to implement enhancements to OVSD. Responsible for planning, evaluation, directing, designing, tracking, analyzing and coordinating multiple complex projects. Developed and executed intricate technical tasks, applied analytical problem-solving methodologies and technical direction to team of support staff.

Executed many cost saving initiatives by providing proactive support for L2 and L3 level 24/7 support to meet 98 % availability SLA which saved approximately $200,000

Led OVSD team and provided direction to other team members which reduced downtime by 75%

Took additional responsibility as a business analyst when the previous analyst transitioned to different role, which saved about $100,000 in additional salary

Prioritized ticket escalation process and kept both internal and external customers informed of the status of the ticket which improved customer satisfaction scores by 75%

Prepared and implemented Disaster Recovery strategy and improved uptime by 5%

Periodical updating of Oracle database using Toad

Experience in gathering, documenting and analyzing user requirements

ALCATEL- LUCENT, Naperville, IL 1997 - 2009

Application Developer (iMerge Team)

Total accountability for administration, monitoring and business analysis activities of the OVSD. Administrated 50 applications for Application Operation and Monitoring (AOM) and Code Migration (CM). Managed SharePoint sites for customers. Maintained Oracle databases.

Tested client/server based application for company’s new product division

• Performed Functional, Integration, and System Integration testing manually

• Performed Regression testing using automation tool Quick Test Professional

• Worked with HP Quality Center for quality management software

• Collaborated with QA team to cover all aspects of SDLC & STLC process

• Worked closely with development team to discuss and resolve bug issues

• Created & executed manual test cases and test scripts based on the technical requirements document

Experienced in all phases of software development life cycle (SDLC) - Project Analysis, Requirements, Design, Development, Testing, Documentation and Deployment and also in Windows Client/Server Environment

Hands on experience in Developing Rich User Interface on web using Java Script, HTML, DHTML.

Created new database objects like Procedures, Functions, Packages, Triggers, Indexes and Views using PL-SQL in Development and Production environment for Oracle.

Wrote SQL Queries to create tables, stored procedures, and triggers using Oracle.

Created testing methodology and criteria using Load Runner

Created HP BAC (Business Availability Center) script for customers to monitor an application which identified causes of downtime. This reduced downtime by 50%

Collaborated with customer and HP SaaS team and created script to monitor application availability for the external sales web site which reduced downtime to almost 0%

Worked with offshore teams and third-party vendors to provide AOM/CM support for applications that helped increase sales by 50%

Worked in a team monitoring compliance of core guidelines and other internal controls as part of the IT governance process

Led the six person cross functional Disaster Recovery team and created Disaster Recovery document which helped the process to run smoothly

Mentored new team members and helped them to learn IT protocols

Application Developer (EPOCH Team)

Assisted Configurator team with the development and implementation of tools to support new product line 7R/E Packet Solution Product for iMerge. Developed rules based “ordering wizard” for ordering packet solution equipment. Performed project management duties for multiple Configurator and bid quote tools for telecommunication switch equipment. Created functional test cases for EPOCH (Electronic Product Ordering Configuration and Handling). Designed and coordinated Test Plan for various configuration and bid quote tools.

Manually tested Web based application

• Created & executed test cases and test scripts with positive & negative scenarios

• Performed Cross browser, functional, system integration, GUI, Ad-Hoc testing activities manually

• Agile methodology with daily scrums to discuss bug status

• Worked in correlation with client to better understand requirements and make detailed test cases and test scripts

Led a team of three QA personnel and seven end users to create the complaint handling system. Perform reviews, walkthroughs, or inspections. Provide application instructions for users. Design and executive test plans on computer applications. Managed production releases.

Engineered and developed 5ESS Switch units for modeling tool (predecessor to bid tool). Using Lotus 1-2-3 automated process and saved 75% on ordering time

Coordinated efforts of eight testers and 800 system modification requests (MRs) for initial deployment of system for an on-time delivery raising satisfaction by 100%

Automated the modification request tracking tool using Visual Intercept. This saved 50% – 60% time for the customer

Built and uploaded test loads for bid quote tool using Visual Basic and Access which allowed customer to down load the tool faster and easier

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