Desktop Support Help Desk
Resume:
John Lawal Jr
Topanga, CA 90290
Phone: 505-***-****
ac7kxw@r.postjobfree.com
5+ Years of Experience in problem solving, solution research & solutions testing in a fast paced environment
Familiar with G-Suites, Windows OS, MacOS, Okta (Yubikey, Single Sign on, MFA), AD, Bettercloud, Pulse VPN
VMWARE, AWS Workspaces, Jamfpro (Mac Imaging),PC Imaging
Conferencing - Polycom, Bluejeans, Hangouts
Key Skills
Detail Oriented
Defect & Bug Discovery
Creative Problem Solving
Willingness to learn
Hardware Testing
Software Testing
Tracking, Logging & Reporting
Desire to learn
Issue Identification & Documentation
Professional Experience
JOHANSON TECHNOLOGY
HELP DESK/IMAGING TECHNICIAN, 09/2018 - ONGOING
Responsibilities involved the imaging of PC Systems for end users, backing up and imaging manufacturing equipment, setting up/configuring/systems and troubleshooting issues as needed. The installation and setup of printers, mobile devices, networking devices and other peripherals.
REALTOR.COM
HELP DESK/DESKTOP SUPPORT, 06/2018 – 09/2018
Responsibilities involved the imaging of PC and Mac Systems for end users, encrypting imaged systems on bitlocker/Jamf, setting up/configuring/systems and troubleshooting issues as needed. The installation and setup of printers, mobile devices, networking devices and other peripherals.
FREELANCE Remote & On –Site (Various Locations)
HELP DESK SUPPORT, 08/2014 – 06/2018
Responsibilities involved the installation and setup of various devices including PC’s, Printer’s, Mobile Devices, and Networking. In addition to these responsibilities, issues identification and troubleshooting problems as needed was performed. These services were provided for private local and remote clients.
Contributions:
Imaged, encrypted and deployed PC and Mac units for new hires.
Imaged upgraded OS to Windows 10 and macOS High Sierra for existing users.
ZAISEN Remote & On – Site
FREELANCE FRONTEND SUPPORT, 08/2015 – 1/1/2017
Responsibilities included website and android bug discovery, application design, and troubleshooting on various device.
Contributions:
Utilized high attention to detail to accurately identify bug issues and provide effective solutions.
Was trained on Frontend Development and QA methodology.
T-MOBILE Albuquerque, NM
TIER 3 PDA TECHNICAL SUPPORT, 5/2008 to 3/2009 & 11/2009 to 7/2012
Responsibilities involved providing call resolution through the identification of the source of customer complaints or issues and testing to confirm the solution are successful. Troubleshooting included smartphone, netbooks, air cards, and the wireless network. Additional responsibilities include testing prelaunch device and products, documentation of any errors, research solutions, and facilitating team meetings to distribute the findings.
Contributions:
Subject Matter Expert (SME) reports documenting the errors discovered, the testing completed and the potential solutions available.
Demonstrated detail-oriented and thorough approach to the resolution and testing of customer issues, adhering to time requirements.
Consistently recognized for excellent problem-solving and analytical skills by managers, supervisors, and peers.
VERIZON WIRELESS Albuquerque, NM
WIRELESS DATA TECH SUPPORT, 7/2006 to 5/2008
Responsibilities involved providing call resolution through the identification of the source of customer complaints or issues and testing to confirm the solution are successful. Troubleshooting included smartphone, netbooks, air cards, and the wireless network. Additional responsibilities include testing prelaunch device and products, documentation of any errors, research solutions, and facilitating team meetings to distribute the findings.
Contributions:
Subject Matter Expert (SME) reports documenting the errors discovered, the testing completed and the potential solutions available.
Demonstrated detail-oriented and thorough approach to the resolution and testing of customer issues, adhering to time requirements.
Consistently recognized for excellent problem-solving and analytical skills by managers and supervisors.
Education
FRONT-END WEB DEVELOPER PROGRAM, 7/2015 – 07/2016
UDACITY
Javascript, Ruby, jQuery, HTML & CS Courses 6/2015 – 06/2016
CODE ACADEMY
FULLSTACK JAVASCRIPT DEVELOPER PROGRAM, 6/2015 -06/2016
FREE CODE CAMP
BACHELOR OF LIBERAL ARTS AND INTEGRATIVE STUDIES, 7/2014
UNIVERSITY OF NEW MEXICO
References
David Tran
Realtor.com
Sr Desktop Support Specialist Manager
Justin Williams
The Prosource Group
Managing Director
Contact this candidate