IT Senior Management Professional

Strategic IT Management Technology Operations

Seasoned, technically inclined and highly empowered professional with significant experience acquired over the years in diverse areas encompassing IT Operations, Systems Administration, IT Infrastructure Support, Data Center Operations and IT security management. Extensive experience in spearheading the management, design, development, implementation and support of enterprise-wide information and business system solutions. Demonstrated capability in handling large scale delivery assignments for various platform technologies coupled with established credibility in providing domain support for managing operations round the clock. Adept at preservation of assets by implementing disaster recovery, back-up procedures, information security and control structures. A seasoned and proven business and technical partner with a talent for building teams, systems, and policies that propel organizational growth and success.

KEY AREAS OF EXPERTISE

International Exposure

Strategic Business Planning

Budget Planning & Cost Control

Business Process Analysis & Improvement

Information Architecture Design

IS&T Setup & Implementation

Project Life Cycle Management

Requirements Gathering

Resource Management

Risk Assessment & Management

ERP/CRM implementation

Procedure Standardization

Cross-Functional Team Leadership & Management

Global & Multi-cultural Team Management

PMO

Effective Partner & Vendor Management

End-User Training

Team Building & Leadership

IT Asset Management/Software Management

Requirement Gathering

CAREER HIGHLIGHTS

Coordinated activities related to migration of Qatar Airways Disaster Recovery Data Center from a legacy setup to a brand new Tier III+ building with full planning, analysis, scheduling and full migration oversight with zero issues, Qatar Airways.

Introduced cloud services to Qatar Airways with Ooredoo facilities – Collaboration ensuring site, hardware, software, NOC, SOC, Hamad International Airport and Emiri Flight services are in scope and all relevant standards and implementations are completed (http://gulfnewsjournal.com/stories/510626703-qatar-airways-moves-data-systems-to-ooredoo-cloud).

Successfully removed legacy McData San infrastructure and designed new architecture to new Brocade technology, Emirates Airlines.

Instrumental in launching new enterprise wide solutions such as Blade Center, Automatic Tape Archive Solution, Fiber Cluster Solutions and Active Directory, ADP Canada.

EXPERIENCE & ACHIEVEMENTS

Cinelli-ITCS: Toronto, Canada Nov 2005-Present

President

Personal IT consulting firm providing a multi-faceted set of solutions for a variety of clients. Client portfolio ranges from retail organizations, managed services entity, French media company and legal firms. Current portfolio of service delivery:

o ITSM software implementation services with major financial clients

o Business Process Automation / Transformation

o BC/DR services upgrade oversight

o Data center migrations and upgrade

o Legal / Media documentation digitization

o Office 365 migrations

o EUT upgrades (PC/Tablet/Mobiles)

o Public / Hybrid cloud solutions / migrations

o POS hardware and software upgrade

o Automated invoice centralization/digitization

o Google Docs

o PCI compliance planning and certification

Major Project: Ontario Hydro

Planning for 107 remote office site upgrades for smart metering program:

oInfrastructure and operations requirements including networking, server hardware rollout and support requirements, security and Business Continuity

QATAR AIRWAYS: Doha, Qatar Jul 2014-Sep 2016

TS Data Center/ IT Operations Manager

Responsible for managing all IT team activities and providing scalable, sustainable, and supportable IT Infrastructure and systems for remote office locations and Data Centers. Anticipate and identify risks and issues that may impact deliverables and developed and implemented mitigation and corrective actions. Assumed responsibility over key network optimization projects and initiatives. Researched software and hardware solutions to improve network quality and reliability. Oversee the strategic side of end-end Service Delivery Operations and major incident management across the company. Provide executive leadership and overall direction for ongoing projects and operations and managing the IT budget.

Projects & Accomplishments:

Full migration of old data center to Tier III+ facility including proposal, planning, budgeting, technical and standards recommendations – Project Budget $10M

Successfully implemented robust & change management process to enhance accountability with change processes and procedures. Review of software delivery expenses and data center services contacts with a 22% reduction negotiated.

Oversee and support 130 outstations globally (ticketing, retails sales/POS, check-in counters, new station upgrades/rollouts, premium lounges) encompassing full service delivery such as communications, CC transactions, hardware and software support and inventory management

Enhanced Network Operation procedures with reorganization aimed at delineation of tasks, defining structured hierarchy within the team and a more professional with effective procedures for oversight.

Set up new DCIM solution & incorporate asset audit and mechanism to evaluate inventory within any data center.

Working with key Business units for L1 software support (eMail, SAP ERP, Airline Applications (mobile/web) and other key systems

Implemented legacy equipment (servers/storage/appliances) removal/replacement initiative to optimize amount of power, cooling and space required for the Qatar Airways and DC expenditures for over 3 years and increase revenue generating floor space to 3rd party government hosting services.

AL FUTTAIM GROUP (GULF BUSINESS MACHINES): Dubai, UAE Jan 2014-Jun 2014

Manager-PMO

Responsible for the leadership and management of Program and Project Management resources, oversight of quality delivery, and implementation of the department processes and procedures. Worked collaboratively with leadership, and governance teams as well as IS groups required to deploy IS services. Assisted in establishing PMO stakeholder management plan and implementation of the communication framework. Interacted with other regions & business units to facilitate compliance to the initiative. Defined governance reference material for the PMO.

Projects & Accomplishments:

Played key role in setting up base charter to consolidate practices for the multiple PM units across ME region.

Researched and commenced project to optimize usage of engineers across the ME region. Incorporated ProjectManager.com cloud app increasing visibility and efficiencies in delivering engineers across the region.

Successfully implemented cloud base solution for engineers to update progress and issues with the HQ and other engineers while at customer sites.

EMIRATES AIRLINES: Dubai, UAE Sep 2011-Dec 2013

Technical Services Manager

Provided senior expertise and leadership to manage the operations of the company’s infrastructure, datacenter, system, Oracle ERP and other applications with Capital and Expenditure budgets of $10+Million. Prepared and maintained project quality and risk plans and track progress against the plans, provided regular progress reports to the steering groups. Built strong information system infrastructure based on the company’s objectives and business needs. Maintained updated data profiles for Emirates Group for over 1000 Databases (Oracle, MSSQL, MySQL), 1PB of Storage (IBM, Hitachi) and Backups (TSM, NB) through a team of 20 employees.

Projects & Accomplishments:

Played key role in migrating MITEC data center to the DOZ data center Oracle ERP 12 upgrade, Hitachi legacy storage to the new IBM storage solution and Mainframe IFL Oracle databases to new RH Linux environment.

Instrumental in designing and implementing redundant ISL links for redundancy across storage infrastructure, delivering appropriate BCS best practices.

TORONTO TRANSIT COMMISSION: Toronto, Canada Apr 2011-Aug 2011

Senior Infrastructure Business Analyst

Oversaw the entire gamut of activities including IT infrastructure development, project and program management, service delivery, technology investment alignment, technology evaluation and support, enterprise architecture, system design, system integration and integration, migrations and upgrades, disaster recovery and business continuity. Provided technical expertise and managed delivery of new CRM (Sugar) system functionality. Tracked project progress in terms of time over runs and quality compliance and proactively identified and rectified problems to ensure adherence to delivery timelines. Liaised with the change control board for documentation, prioritization and tracking requests

Projects & Accomplishments:

Reviewed, analyzed and recommend the new subway train wheel flat monitoring systems.

Completed scope of the CRM for use during subway construction.

CRANBROOK GLEN ENTERPRISES: Toronto, Canada Nov 2009-Apr 2011

IT Manager

Oversight of all IT operations for Henry’s Cameras, Headshots and JonesHouse retail operations. Developed robust IT strategies for overall functioning of the organization, roles, defined best practices, produced procedures, enhanced support levels and restored amity amidst the IT/IS staff and the rest of the company. Established guidelines and programs for effective information technology management as well as recommended long-term and short-term management information systems plans and budgets. Built and maintained a strong functional team through effective recruiting, training, performance management, coaching, team building and succession planning while ensuring team meets relevant IT metrics (KPIs/SLAs), budget planning/oversight and commitments per IT business goals and objectives.

Projects & Accomplishments:

Setup IBM Blade Center virtualization testing, planning and implementation, reducing legacy systems by 2/3’s and increased redundancies in the organization (VMware, servers, storage, EUT, VOIP, AS400,)

Planned and prepared for a new time, attendance and payroll application, reduced manual requirements and increased customer satisfaction

POS systems upgrade from HPOS to LPOS

Provided an integration/administration of Apple technology into AD and centralized management

Migrated to new warehouse/inventory system for shipping/tracking/inventory of CPGs for efficient operations.

Introduced redundant solutions with an effort towards instituting a better disaster recovery plan.

Planned and implemented complete POS hardware refresh plan for all retail stores.

Reviewed and implemented PCI standards for online transactions.

ADP CANADA: Mississauga, Canada Jan 2001-Aug 2009

Server Technology Director

Accountable for planning, controlling and managing the budgetary resources for the complete Canadian Server technology division projects. Provided support to existing infrastructure as well as planning & integrate new technologies effectively to improve process effectively. Focused on enterprise growth and maturity through implementation of technology and governing process. Built strong information system infrastructure based on the company’s objectives and business needs. Collaborated with the team members and senior management to maintain a continuous stream of information regarding the project status and progress. Handled procurement of hardware, software; involved in procurement, managing contracts and obtaining the best possible terms and price from vendors.

Projects & Accomplishments:

Proposed, initiated and oversaw new IT corporate infrastructure standards and their adherence, which included standards such as Server builds/configurations, virtualization best practices, data center cabling/power/layout best practices, server room BCS strategy with IBM hosted services, ITIL processes and Remedy software for Help Desk services.

Led complete upgrade of all server room power, cabling and virtualization, reducing power consumption by 25%, and an annual reduction of cabling services from 600K to 350K.

Introduced WorldPay secure portal for clients around the globe due to SOX issues (reduction in costs of hundreds of assets being shipped globally with 4-6 week delays and lost asset issues)

Created an upgrade BCS site strategy with full site compliance during semi-annual DR testing.

Led full planning and upgrade of all Canadian sites in Calgary, Vancouver, Montreal and Halifax to new standards.

EDUCATION & TRAINING

Bachelor of Science (Earth & Atmospheric Science)

York University, 1992

CERTIFICATIONS & LICENSES

ITIL Foundation v3 CAPM Certification

MCSE CCNA

Commercial Pilots License

Contact this candidate