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Customer Service Front Office

Location:
San Antonio, TX
Posted:
November 01, 2018

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Resume:

Lonel Simmons

***-***-***

**** ******* ***** **** *** D121

River Ridge, LA 70123

ac7kvc@r.postjobfree.com

Career Objective: To obtain a career that will enable me to use my strong organizational skills, administrative experience and customer service strengths to reach company goals.

Employment History

Full time Front Office/Guest Service/Admin

05/25/2018-present Omni Riverfront Hotel

Assist group sales

Work closely with management

Guest check in, answer busy phones

Cash handling

Full time Insurance Assistant

03/01/2017-05/04/2018 Adeeta Staffing/Eustis Insurance

Front office switchboard

Organized Company books

Worked closely with producers(licensed agents) on presentation of proposals for new and existing clients

Perform daily loss run reports for marketing needs, organize scanned documents

Full time teller/personal banking

11/ 2015-02/2017 Capital One Bank

Worked closely with upper management

Cash handling/balance cash drawer

Assist customers with opening accounts, processing transactions, assisting management in creating ideas for advancement in company service score

Some Marketing

Full Time Teller

May 2009-July 2010 J P Morgan Chase Bank

Performed customer transactions

Managed Drive up duties independently

Worked with Supervisor for daily banking needs and vault duties

Gap in employment due to change in life events(stay at home parent)

Full time Concierge (Front Desk)

11/2006-09/2008 The Ritz Carlton Hotel

Booked/Confirmed appointments

Retail Sales

Manage cash drawer

Spa Soft system

Cross Training Duties PBX Operator

Transfer customer calls

Worked closely with front desk agents

Authorize credit card payments

Worked with Guest Sales department

Beverage Server

Full time Bank Teller

04/2005-09/2006 Whitney Bank

Bank Teller

Strong customer service skills

Retail Banking-assist customers with account needs

Process cash transactions, credit cards and bonds

Balanced cash drawer

Responsible for vault duties

oEducation

Delgado Community College Aug 2018-June 2019 (complete)

Major-Science and Math/BA

Southern University at New Orleans Aug 2002-Dec 2007

Major- Biology Cumulative GPA 3.0

Recipient of Honors Achievement Award (academics)

Received recognition for outstanding performance in music/arts

Dillard University of New Orleans June 2002-Aug 2002

Summer college preparation coursework

Studied in the areas of Mathematics, Science and English in efforts to further education in these fields and receive credit towards college courses.

L E Rabouin Career Magnet High School -Aug 1999-May 2002

Recipient of Honors Awards for performance in Law Studies and English courses

Recognition for extracurricular activities in Choir, Theatre and Liberal Arts

Graduated at top 20% in the class

oSkills

Proficient in Word, Excel, PowerPoint, Micros, Outlook, Opera, and most programs

Type 50wpm

*Willing to train in any lacking areas (swift learner)

* References upon request



Contact this candidate