MICHAEL KIEFER

CCIE#***** (R&S)

**** ******* *** *****

Plano, Texas 75025 ac7koj@r.postjobfree.com Mobile: 972-***-**** SUMMARY OF QUALIFICATIONS

Self-motivated and highly skilled networking leader with a solid understanding of network and system management fundamentals combined with the vision to define and document new operational procedures in complex computing environments. Possesses verifiable success in designing, troubleshooting, and optimizing network environments including LANs/WANs, wireless, and security. Demonstrated ability to learn and apply new skills and technologies quickly. Excellent time management skills with the ability set priorities and handle multiple projects simultaneously.

TECHNICAL PROFICIENCY

Microsoft Windows Desktop

Operating Systems

Linux

Docker

MS Office, Visio, and Project

IPv4/IPv6

Python Scripting

Network Automation

Solarwinds Orion

IPSec/DMVPN

IP routing (EIGRP,OSPF,BGP)

IP Multicast

Viptela SD-WAN

Cisco Routers (IOS/XR Based)

Cisco Switches (IOS/XE/Nexus)

Cisco and Aruba Wireless

Cisco QOS & Policing

Cisco ASA/IPS

Juniper Routers

T-1, Frame Relay, MPLS,

Metro-E, ATM, DSL, ISDN

PROFESSIONAL EXPERIENCE

AT HOME STORES – PLANO, TX 2016 – Present

Network Engineering Manager

Promoted to manage a of a small team of network engineers running a variety of projects. Provided architecture support for the team. In charge of hiring engineering staff, presentation of business plans to C level executives for funding, and procurement management through SAP. Created SOP and MOP templates for networking projects. Major Projects

• Implementation of Viptela SD-WAN across the fleet of 170 At Home stores.

• Design and buildout of an 800,000 sq foot remote distribution center with Viptela SD-WAN and 100% wifi coverage.

• DR data center migration from Plano corporate headquarters to a colocation facility.

• Designed the “store of the future” with full network redundancy and the ability to track customers inside the store with blue tooth and wifi. This will lay the foundation for mobile apps and a customer interactive experience.

• Legacy firewall migration to redundant hardware.

• Store side broadband migrations from legacy phone and data T-1s

• Contact Center Express setup for call routing.

• POS credit card processor migrations store wide.

• Design and implementation of Docker based network team applications.

• Python scripting automation for day to day network tasks. MICHAEL KIEFER

CCIE#34420 (R&S)

2213 Hunters Run Drive

Plano, Texas 75025 ac7koj@r.postjobfree.com Mobile: 972-***-**** AT HOME STORES – PLANO, TX 2015 – 2016

Sr Network Engineer

Provided expert level engineering for the aggressive ramp up of At Home’s growth. Major Projects

• Cleanup a failed data center design involving Nexus 9K in NX-OS mode, OTV, and multi-context ASA firewalls.

• Decommission the old Houston data center and corporate headquarters for a new production data center in Austin and a new corporate headquarters in Plano.

• Mentor lower level engineering

• Legacy firewall migration to redundant hardware. GENERAL DATATECH LP– Dallas, TX 2014 – 2015

Sr. Network Engineer

Performed professional services and staff augmentation services for GDT’s clients Major Projects

• Provided remote store cutover services for a major retailer that consists of 3,800 locations in several different countries. This included DMVPN WANs, private WAN, wireless, and core switching.

• Setup an infrastructure to support 75,000 wireless users for multicast and unicast data for a Dallas area school district.

• Designed a college campus network with an MPLS switched core and distributed firewalls. NEC CORPORATION OF AMERICA – Irving, TX 2012 – 2014 Sr. Network Engineer/Escalation Engineer

Responsibilities split between level III TAC support to large enterprise customers involved in numerous business lines including law firms, governments, municipalities, hospitals, retail, global software firms and providing architecture for NECAM’s cloud business.

TAC/NOC Roles/Responsibilities

Primary TAC engineer for several State of Arizona agencies, several municipalities in the Phoenix area as well as a large law firm and dot com. As the primary engineer, software/configuration audits are perfomed on a quarterly basis for maximum network stability.

Support of unified networks that carry voice, data, video in large enterprise environments.

Provide a tier III escalation to the NOC during outages handling the incident, performing post-mortem analysis, and preventing the problem from happening in the future. Cloud Roles/Responsibilities

Performed the duties of lead engineer and architect of the numerous NECAM cloud offerings.

Designed and Implemented and secure, scalable multi-tenant environment and DR site for various NECAM Cloud ventures.

Designed and implemented the HCS cloud environment providing hosted call manager and voicemail. Currently only a handful of Cisco partners provide this. MICHAEL KIEFER

CCIE#34420 (R&S)

2213 Hunters Run Drive

Plano, Texas 75025 ac7koj@r.postjobfree.com Mobile: 972-***-****

Designed and implemented the virtual cloud computing environment.

Designed and implemented the NECAM DAAS (Desktop As A Service) environment. LEADING EDGE SYSTEMS – Richmond, VA 2009 - 2012

Sr. Network Architect – Consultant for Delaware Dept. of Transportation This role was responsible for overseeing all of the network design and operational needs for the department. This includes DMVs, HQ, area yards, DART bus service, tolls, traffic cameras, traffic sensors, traffic lights, department owned wide area fiber, and other segments of 3,000 employee operation.

Creation of documentation for new projects for the State architectural review board.

Design and implementation of a large multivendor WAN comprised of many different technologies from CMDA, WiFi wireless, fiber based metro ethernet, TLS, and Frame Relay. Each division is separated by VRF and firewall rules with some shared services between them.

Completed a large DMV phone project which involved the telephone group moving the phones from TDM circuits to an IP telephony backhaul.

Completed a large WAN redundancy project for the area yards scattered throughout the State.

Completed a project to bring secure, free public WiFi to all DMV locations. MTM INC. – Wilmington, DE 2007 - 2009

Tier III Network Support/Senior Network Engineer

Responsibilities included performing network assessments, upgrade and new install projects for a wide variety of MTM customers. Additional responsibilities include customer support of Cisco switches, routers, firewalls, and wireless.

Performed Borgata Water Club design/rollouts which included voice, HDTV video, wireless, and data service for the new tower at the Borgata Hotel and Casino.

Performed MPLS cutovers migrations.

Responsible for the data needs of a 2,500 square foot data center/hosting facility in Peabody, MA.

Performed daytime and after hours support for approximately 50 customers like the State of Delaware, Borgata Hotel and Casino, David’s Bridal, WSFS Bank, Duane Reade, and the Port of Wilmington. SUNOCO INC. – Philadelphia, PA 2006 – 2007

Systems Network Engineer/Senior Systems Analyst I

Charged with the design of Sunoco’s Enterprise LAN/WAN and wireless networks, which support 14,000 + users in 199 locations. Network design for production control and data acquisition networks in the 5 Sunoco refineries and 7 chemical plants is also provided.

Performed configuration/installation on a wide range of IOS and CATOS based switching hardware including Catalyst 1900, 2900, 3500, 3750, 4000, 4500, 5000, 5500, 6000, and 6500 switches.

Performed configuration/installation on a wide range of IOS routers including 2500, 2600, 2800, 3600, 3800, and 7200 routers.

Performed configuration for a wide range of WAN circuits and interfaces including frame relay, MPLS, metro Ethernet, ATM, and ISDN.

Performed WAN performance optimization and implemented WAN upgrades where needed.

Performed documentation for all aspects of the network and manage IP addressing.

Managed network projects, cabling projects, and other projects like proof of concepts and pilots.

Provided tier III troubleshooting when the NOC and field engineers need assistance. MICHAEL KIEFER

CCIE#34420 (R&S)

2213 Hunters Run Drive

Plano, Texas 75025 ac7koj@r.postjobfree.com Mobile: 972-***-**** SPHERION – Wilmington, Delaware 2005 – 2006

Enterprise Site Engineer – Contractor for JPMorgan Chase Worked as a contractor in JPMorgan Chase’s 240,000 square foot Core Data Center II. Performed system installs, configurations, and troubleshooting in a 4,000 server environment for all lines of bank business.

Performed server builds for Microsoft, Sun, Linux, and AIX operating systems

Hardware troubleshooting for Cisco, HP, Sun, and IBM hardware

Configuration and troubleshooting of Cisco 6513 switches and Cisco routers in server farms

Maintained data center documentation

Provided telephone/email support to lines of business with JP Morgan Chase POMEROY IT SOLUTIONS – Hebron, Kentucky

(Formerly Alternative Resources Corporation – Barrington, Illinois) 2003 – 2005 Field Engineer I

Performed Cisco-based WAN and LAN installs, upgrades, and moves for SBC clients in the Mid-Atlantic Region including Johnson Controls, CB Richard Ellis, Northwestern Mutual, Wells Fargo Mortgage, Nationwide Mortgage, and others. Worked with customer and network provider during outage and cutover periods involved with the upgrade process.

Implemented remote access solutions for large Enterprise clients.

Performed router installs and configuration with frame-relay, ISDN, and DSL WAN circuits

Performed switch installs and configuration for LAN environments

Provided customer with detailed documentation concerning network cables, ports, and operation and troubleshooting of the network.

TERALOGIX, INC.

A DIVISION OF ANTHONY, ALLAN AND QUINN (AAQ) – Earth City, Missouri 1999 – 2003 Global Services Technician/Network Architect 2002 – 2003 Promoted to design and implement enterprise LAN and WAN with three locations, 263 workstations and 57 servers.

Performed network design for new lines of business, remote sites and upgrades including the actual design, business case, project management, change control and documentation.

Tapped to provide training and mentoring to other global services team members in recognition of thorough knowledge and understanding of AAQ businesses operations and systems.

Developed data center from makeshift status into a top-notch center with a diesel generator, independent A/C system, independent electrical system and a fire suppression system.

Provided level 3 user-support that included hardware and applications. Network/System Administrator 1999 – 2002

Hired to oversee system and provide service to users including full responsibility for system backup, user account management, security administration, documentation and system build-out. Orchestrated hardware, software and connectivity needs/requirements for over 30 NT/2000 servers and 10 Linux/Free BSD servers that power a 200-node LAN. Managed corporate Internet presence. MICHAEL KIEFER

CCIE#34420 (R&S)

2213 Hunters Run Drive

Plano, Texas 75025 ac7koj@r.postjobfree.com Mobile: 972-***-**** TECHNICAL CERTIFICATIONS

Cisco CCIE R&S – Passed Lab 1/30/12 Issued # 34420 (Valid until Jan 2020) Cisco CCDP – Passed All Required Exams – Certified since 2007 TECHNICAL TRAINING

Cisco DCUFI – Implementing Cisco Data Center Unified Fabric 4.0 – November 2012 Cisco ISEE – Identity Services Engine Essentials 1.1 – July 2013 Cisco SWSA – Securing the Web with Cisco Web Security Appliance – August 2013 EDUCATION

STRAYER UNIVERSITY – Washington, DC 2004 – 2005

Earned Bachelor’s of Science in Internetworking Technology with “Summa Cum Laude” Citation 2005 President’s List From Spring 2004 – Spring 2005

Cumulative GPA at Graduation: 4.0

WESTERN ILLINOIS UNIVERSITY – Macomb, Illinois 1994 – 1995 SOUTHWESTERN ILLINOIS UNIVERSITY– Belleville, Illinois 1992 – 1993

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