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Customer Service Sales

Location:
Stafford, VA
Salary:
80,000
Posted:
October 31, 2018

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Resume:

Aric Siegrist

Stafford, VA ***** 641-***-**** ac7kip@r.postjobfree.com

Work Experience

Network Analyst, ECS Federal – Quantico, VA August 2018 – October 2018

• Manage system updates for developer workstations and manage systems as required

• Assess inventory and system management and update routinely according to site requirements

• Patch connections from switches and routers for MIT users and add configurations

• Create and manage helpdesk tickets for MIT users

• Routinely patch windows VMs with windows patches

• Created VPN tunnels to manage developer workstations and access Linux servers

• Used puttycac for generating CAC certificate for secure access of server accounts LAN Technician, Booz Allen Hamilton – Fort Dix, NJ May 2017 – August 2018

• Management of network devices to provide connectivity for military systems and client machines through configuration of VLANs, STP, IP address assignment, and routing protocols

• Supported client operations using network administration skills and proficiency in key networking technologies

• Management of network devices (switches, routers) to provide connectivity for military systems and client machines, involving network concepts (STP, VLANs, IP addressing, subnetting, VLSM, VTP, DTP)

• Racked and stacked switches, migrated configuration files, and tested new systems to confirm connectivity

• Utilized network software management and monitoring software (Cisco Network assistant, Wireshark) to discover network issues and effectively mitigate them through observing protocol being run and data being sent between systems and using CNA topology to thoroughly evaluate each given scenario

• Used windows command line to detect and narrow down network issues (ping, tracert, ipconfig, ipconfig all, continuous ping, continuous tracert)

• Patching network cables to provide connectivity between MTC systems and added configuration to establish connectivity

• Effectively created and distributed network documentation for multiple sites for personnel to diagnose network issues

• Awarded certificate of appreciation for support of client training events

• Periodically patched systems to be compliant with Army security standards with IAVA updates

• Imaging of client machines using PXE services and Ghost software

• Supported exercises and training events of 50+ soldiers through troubleshooting software, network, and hardware issues on client machines

• Managed VTC for client meetings of 30+ solders

• Setup Cisco Call Manager server and added phone and router configuration and licensing for server and IP phones

Sales Associate, Best Buy – Mason City, IA May 2015 – August 2015

• Ranked 3

rd

of roughly 150 sales associates in district from sales productivity

• Responded to customer concerns via phone and in person (roughly 50 per day)

• Carried excellent customer service skills through responsibilities in all departments

• Excelled in working as a team with others and providing excellent product solutions to customers Education

BS in Information Systems: Data Networking, Liberty University – Lynchburg, VA May, 2017 Certifications

Security+, Pearson Testing Center, Fredericksburg, VA. September, 2018 CCNA – Routing and Switching, Pearson Testing Center, Mount Laurel NJ March, 2018



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