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Customer Service Sales

Duluth, MN
October 31, 2018

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Managerial Professional with customer service specialty with over nine years experience. Annual sales over nine million dollars, average of increase sales of over twenty percent annually. Wireless department seven years ago averaged sales of thirty dollars daily; today's average is over six thousand daily. I will help increase sales and productivity while enhancing the overall working environment for employees and customers. Daily Operations Skills Leads operations and inventory operations to include daily audit for all high shrink/theft merchandise Ability to easily adapt to requirements (Play books, directives, staffing, customer flow, customer concerns) Provide information and feedback to customers and employees to enhance shopping experience Communicate daily and with a commitment to promote, to transform every employee with the opportunities to gain needed skills needed to be promoted Customer centered - satisfaction - setting highest standards - leading by example Daily Plan to improve teamwork, performance leading and utilizing available training. I was number one in district with computer based learning. Reinforced learning by role modeling on sales floor with employees Making informed choices with ordering merchandise based on customer demand and seasonal demand Weekly Scheduling for four departments. Job performance reviews for fourteen employee's Able to work with employees and modify behaviors to comply with company standards. Takes on challenges, thinks out side of the box to introduce new idea or concerns. Values every customers and employees opinion. Able to take criticism and turn it into a positive learning tool.


Coca-cola Beverages Duluth

Duluth mn

Start date August 2016

Lead Merchandiser



Start Date: 2012 End Date: July,31,2016


Coca Cola


Start Date:November 2011 End Date: 2012

Department Manager



Start Date: 1997 End Date: 2011

Department Manager 2002 to 2011 Electronics-cellular, movies, Video games, computers, TV's Photo- cameras and photo processing Actively researched and implemented a new program. Introduce high velocity end caps which increased sales 50%, reduced labor costs and cardboard waste in my department. It was such a success that Corporate came in and implemented my proto type store wide and company wide. Weekly Schedule for 14 employee's in four different departments. Actively engaged in loss prevention. Include daily audit for all high shrink/theft merchandise. Training staff on ways to spot shoplifting and proper procedures. Plan for the upcoming seasons and trends. Initiated orders promptly. Keeping customers interested and sales increasing. Set all profiles for the shelves to company standards and ensured company standards are Maintained company customer service standards Exceeding expectations by picking up multiple areas to manage. Training and education of my associates to enhance their career opportunities. Street dated merchandise compliance with release dates and times. Ensured customer safety through adherence Recall merchandise procedures Overnight

Overnight Stock



Start Date: 1997 End Date: 2002

Work all fright in assigned departments Provided customer service Cashiered, maintaining attention to detail with cash handling Followed pan-o-grams, Street dated merchandise compliance with release dates and times Facilitated price changed and exceptions

Sherwood Forest Campground

Board of Directors

Start Date: 2008 End Date: 13

as chairman on a variety of committees for one of the largest owner operated campgrounds in the state encompassed over 860 lots. Committees: I have worked on Long range planning. Successfully restated and simplified the rules for all improvements to lot owners. Launched a newsletter: for better communication between the lot owners and the board of directors Successfully passed a referendum to build a new pool complex which took 51% of the total owner's approval to pass. Actively engage in the activities committee: help working on creating campground wide events and activities


Major: Heavy Equipment Operator

Naval CB Training Center, Ms

Date Completed: 1992

DEGREE: High School Diploma

Major: Unknown

Anoka Hennepin Technical Collage, MN

Courses: Building Maintenance Engineer

Major: Unknown

Coon Rapids Senior High Coon, MN


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