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Customer Service Security

Montpelier, VA
October 31, 2018

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Brenda Jackson

*** **** **

Front Royal VA, *****




10+ years of experience in the Intelligence Community, successfully performing a variety of duties for key programs; experience with various customer systems and tools for Administrative and Procurement Activities. I have a record of reliability and safety consciousness within Logistics and Courier Services.


General Dynamics IT- Chantilly VA 03/16/2017 to Present

(PSG Digitization Effort)

Provides scanning support for Office of Security, Personnel Security Division (PSG). Scans and uploads security related documents and ensuresthey are properly uploaded into individual's electronic security files. Maintains a high level of professionalism dealing with documents of a confidential andsensitive nature. Serves in a deployed position to support a PSG division and perform other duties as assigned to assist the office. Assists with on the job training and mentors new personnel performing the job of scanning.

Leidos, Reston, Va 3/28/2016 to 3/16/2017

((Call Center Representative))

Provide Quality Customer Service by answering phone calls

Answering various phone databases

Perform Special Projects given team lead

Receive call in /late calls

Perform in Cancellation

General Dynamics –IT, Chantilly, VA 3/16/2015 to 03/28/2016

Lead Security Assistant – Records Management & Clearance Processing

Maintain over 35k personnel records for all personnel supporting NRO, DoD, and OGAs.

File Maintenance.

Photocopying personnel security investigation correspondence.

Create, manage, issue subject files for personnel security investigations.

Review subject correspondence information for personnel security files.

Assign and track personnel security cases using government databases for proper coordination of the investigative process.

Review and evaluate records for archiving or reactivation.

Utilize various customer databases to review case information for clearance actions.

Initiate investigations by preparing case files for processing.

Review and analyze contractor clearance requirements based on customer mandates using government databases.

Coordinate with contractor personnel security managers for clarification on contractual needs for access.

Coordinate IC, DoD, and contractor customers for case information and/or missing files.

Mister Kleen, Alexandria, VA 01/2014 to 06/15/2015

Special/Controlled Access Facility custodian

Pulled Trash, Dusting offices, Wiping down Tables in the Conference rooms and dusting the chairs.

General Dynamics- Chantilly VA 12/2008-03/15/2015

Business Operator

Answering various phone databases.

Perform in cancellation, and creating new companies on a phone system.

AT&T Government Solutions- VA 09/2005-06/2008

Customer Service Representative

Customer Support Center to include resolution of software and hardware issues.

Develop working relationships with vendor, support customer delivers and resolve discrepancies.

Monitor, expedite orders, receive and track deliveries, respond to customer queries and CSC boards, answer phone ls, review voice mails, greet and assist customers, maintain files, photocopy, fax, and key in customer requests from receipt to delivery using Acquire. Perform ad hoc duties as needed.

BAE System- McLean VA, 09/2004-11/2005

Dissem Officer

Pick up and distributed daily mail, Created specialized mailing labels and packing for special document shipments. Maintained paper supplies and copier.

Setup for the production team, partnered with IMO to prepare documents for an archiving project that included data entry into a special database.

Tracking all incoming and outgoing media, created customer reports and other general Administrative duties as assigned. Support the Central Officer of Security File Room. This task entailed responding to requests for the security database to log and track the movement of files conducting internal and external courier runs to distributing files and Correspondence to other security components, and preparing mailing for delivery.

SAIC- McLean VA, 09/2000-07/2002

Data Conversion Specialist/ Database Manager

Scanning and editing documents into the computer system stored using an automated editor verify quality and prepared scanning and quality control and documents.

Managed a database that controlled various international clients and managed production and scheduled coverage. Prepared and tracked various statistics.

Proofs read and add documents to the database.


Warren County High School, Front Royal VA 22630


APICS Training for PSD Staff

Managing Physical Records in IMOA

Foundations of Information Management

Management Control Program (MCP) Awareness Brief

Annual Mandatory Classified Internet Security Courses Webcast Training, 40hrs

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