Driven by a passion for sharing knowledge and developing rapport, I am a communications and training expert with an eye towards precision and ease of transference. I believe that the more readily we interface with our audiences, we develop relationships that add value, deepen connections, and demonstrate why our business matters.
Paradyme Management, Inc. (July 2014 to present)
Development and Delivery of Training Curriculum for international audiences on the implementation of industry-leading global IT system according to diverse clientele’s individual business needs and processes.
oDocuments, online video, classroom, and hands-on practical applications
oIn-person and online delivery to success-driven audiences
oDirect communication and relationships with customers, becoming first point of contact for troubleshooting and feedback to ensure satisfaction
Technical Documentation Library developed and maintained, including proposals, agreements, and analysis.
oSynthesis of complex technical subjects in drafts written by multiple authors in order to give a single voice to technical documentation
oPresentation of proposals to government officials authorizing high-level decisions on international projects
oMaintenance of extensive document library, including regular updates to fast-moving project documentation
oDeep experience in Microsoft Office, especially Word and Visio, to develop effective visual media
Kaplan Test Prep (December 2009 to 2016)
Lead rigorous courses on standardized tests in a variety of formats, including in-person classes, one-on-one tutoring, and online seminars.
Acted as content ambassador to maximize compliance to methodology, ensure customer satisfaction with product, and provide real-time responses to questions, comments, and technical troubleshooting.
American University (Fall 2018)
Taught Writing 100 to learning objectives built on long-term acquisition of skill and future-oriented ability to repurpose critical knowledge to everyday thinking
Developed personal curriculum adherent to university standards
Master of Fine Arts in Creative Writing, American University (May 2018)
Bachelor of the Arts in English, SUNY Geneseo (May 2009)
Oracle University UPK Training, October 2017
Edward Tufte Design Course, October 2018
Developed SSAT Curriculum as Independent Training Consultant for Bishop Walker School (Fall 2017)