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Manager Customer Service

Location:
Boca Raton, Florida, United States
Posted:
October 31, 2018

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Resume:

Accounts Receivable Manager

PROFESSIONAL PROFILE

Successful self-motivated Accounts Receivable Manager with over 10 years of ensuring excellent financial performance. Known for exceptional ability to provide operational results in banking and finance industries. An innovative and creative leader who thrives in leading teams to attain their peak performance.

CORE COMPENTENCIES

Negotiations

Funding/Factoring

Critical Thinker

Cash Flow

Financial Leadership

Financial Analysis

Strategic Planning

Client Retention

Business Development

Risk Management

Business Modeling

Data Analysis

PROFESSIONAL ACCOMPLISHMENTS

Financial Analysis

Improved operational efficiency of finance systems by 80% by streamlining data

Analyzed and mitigated risk of over $200M/150 accounts to ensure zero loss

Reduced charge backs/offset by 25%

Reviewed and analyzed monthly and quarterly client performance reports

Performed due diligence while onboarding $55M In new client acquisition

Management

Managed five different teams total of 30 employees with portfolio of $200M

Created operational procedures to increased profitability and efficiency

Developed process to identify individual skill levels to transition to new successful jobs

Directed team performance to ensures objectives were achieved

Implemented work schedules assigned responsibility and monitored work Flow

Strategic Initiatives

Slashed Day Sales Outstanding from 60 days to 30 significantly improving cash flow

Implemented innovative forecast and tracking system giving greater visibility to client accounts

Lead four account receivable teams to reduce A/R by 23% with new forecast tools

Contributed to 26% growth trend by improving strategic recommendations for client management

Monitored, Identified and resolved key risk factors in operations reduced by 20%

PROFESSIONAL EXPERIENCE

Sr. Financial Ops Manager

RTS Financial

Overland Park, KS

2011-2018

Corporate Trainer

Circle Bank

Novato, CA

2010-2011

Sales Service Specialist

Bank of America

San Francisco, CA

2008-2010

EDUCATION

Master of Business Administration

Human Resource

Golden Gate University

San Francisco, CA

Bachelor of Science

Human Resource

Sacramento State Univ

Sacramento, CA



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