Desktop Support Engineer

Barnabas Ki Ning

Chapel Hill, NC 919-***-**** **************@*****.***

OBJECTIVE:

Suitable position in Information Technology – Implementation, Troubleshooting and Management; Experience with Tech Support, Field Service, Desktop Support Analyst and Help Desk Tier 2 Support.

HIGHLIGHTS:

HARDWARE: Identifying, using, and connecting hardware components and devices

NETWORKING: Explain types of networks and connections including TCP/IP, WIFI and SOHO

MOBILE DEVICES: Install and configure laptops and other mobile devices

OPERATING SYSTEMS: Install and support Windows OS including command line and client support

OTHER TECHNONOGIES: Understand Mac OS, Linux and mobile OS

TROUBLESHOOTING: Troubleshoot variety of hardware devices and network issues

Troubleshooting PC and mobile device software issues including application security support

SECURITY: Identify and protect against security vulnerabilities for devices and their network connections

OPERATIONAL PROC: Follow best practices for safety, environmental impacts, and communication & professionalism

EXPERIENCE:

Jan 2015 - May 2016 IT Engineer Durham Tech Community College, Durham, NC

Provided first level contact and resolved customer issues. Answered students’ phone calls, helped them register for Web advisor account, set up usernames, managed passwords, resolved network connection and printer issues. Escalated unresolved queries to appropriate levels of support

Informed customers of problem solving process, gained their approval, and ensured proper recording of problems, documentation, and closure

Capstone Project: Assisted in the development of the Cloud Computing Lab, a platform using advanced technology and existing hardware to offer faculty, students and staff remote access to virtual machines

Students accessed virtual machines running various operating systems and applications, including finance and open scheduling, while instructors had a platform to present classroom material in hands-on environments

Jan 2011- Present Freelance IT Support Barnabas Ning Computer Support, Chapel Hill, NC

- Provide support and repair services on Dell and Lenovo desktops and laptops, Window PCs, Mac OSX, Linux, and HP printers. Repairs include removing malware, adjusting TCP/IP settings, replacing laptop screen.

- Perform installation, configuration, maintenance and updates

Jan 2009 – Present Hospital Facilities Technician UNC Health Care, Chapel Hill, NC

TECHNICAL SKILLS:

Certification: A+, CompTIA

Information Technology Skills:

Microsoft Windows XP / Vista / Win 7/8/10; Microsoft Windows Server 2008 / 2012; Mac OS; Linux; Active Directory

Languages: English, Burmese, Chin

EDUCATION:

A.A.S., Information Systems Security 2011-2016 Durham Technical Community College, Durham, NC

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