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Customer Service Manager

Middleburg, Florida, United States
November 02, 2018

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Christopher Perrone

**** **** ***** **, **********, FL 32068 Mobile: 561-***-**** Email:

Bachelors of Science in Chemical Engineering

Florida State University, Tallahassee, FL

Aug 2011 - May 2014

GPA: 3.53 out of 4.0

Profile: Results-oriented with experience in general management and team building. I am passionate about building a team with the right people and helping them to be successful. I feel strongly about the scientific approach (fact-based decision making), practical engineering and environmental control. I try to do a little better every day and make a difference. Personnel safety and continuous improvement are important to me.

Computer Skills

SAP 4.6


Microsoft Office

Pi ProcessBook

Yokogawa Centum (DCS)

Personal Skills

Statistical Process Control

ISO 9001-2015

Process Analysis

Project Management


Lean Manufacturing

Professional Experience

Pilot Plant Process Engineer

Reichhold LLC2 (Merged with Polynt in 2018), Jacksonville, FL (May 2015 – Present)

Responsible for the overall success of pilot plant manufacturing operations. Identified and implemented projects for the purposes of improving safety, quality, efficiency, capacity, and operational capabilities.

Achieved a high first time success rate ( >95%) of new products with a robust new product introduction package that better outlines improvements, recommendations, and issues to the technical team for improved success in the transfer to large scale plants.

Use lean manufacturing principles to drive better performance and throughput in pilot plant operations and teach those principles to team members to make it apart of the work culture.

Manage mid-scale capital projects for pilot plant improvements. ($5K - $250K)


BASF Catalyst LLC, Attapulgus, GA (Aug 2014-Feb 2015)

Contract position with aimed at establishing a base line for improvements in reducing waste in effluent streams in the production of FCC catalysts.

Evaluated process data, performing material and energy balance calculations.

Developed PFDs, charts, and tables to report findings effectively to a diverse group.

Presented my results with positive feedback resulting in an extension of the project for further investigations.


Jon Smith Subs, Jupiter, FL (Jan 2006 – Aug 2014)

Over 5 years of customer service.

Maintained employee productivity by implementing tasks lists to measure employee performance.

Resolved customer concerns quickly.

Lab Assistant

Southeaster Community Blood Center, Tallahassee, FL (Oct 2012 – Mar 2013)

Controlled inventory and distribution of blood products.

Operated centrifuges and compactors to separate blood components.

Prioritized and organized workflow to meet product turnaround time.

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