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Customer Service Manager

Atlanta, Georgia, United States
November 02, 2018

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Alexis Patterson

**** ****** ***** *******, ********, GA 30093

Ph: 256-***-****

Professional Summary

Highly enthusiastic customer service professional with at least two years client interface and non-interface experience. Proven to be dedicated and motivated to maintain customer satisfaction and contribute to company success.


Active Listening

Energetic work attitude

Stong organizational skills

Great communication


Team Player

Time management


Ability to work under pressure


Hostess Aug 2018 Oct 2018

Applebee's Grill + Bar Jacksonville, FL

Greet guests and seat them at tables or in waiting areas.

Provide guests with menus.

Inspect dining and serving areas to ensure cleanliness and proper setup.

Answer telephone calls and respond to inquiries or transfer calls.

Customer Service Rep Oct 2017 Jul 2018

Incomm Jacksonville, FL

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Resolved product issues and shared benefits

assisted with disputes, holds & basic card transactions

Outbound Sales Rep May 2017 Oct 2017

Bernard/ Comcast Jacksonville, FL

Maintained up to date knowledge of new equipment, deals and packages

listened to customers needs and preferences to provide accurate advice

increased purchase totals by recommending addition items

Also, described merchandise and explain operations to customers

Cashier/Midshift Manager Aug 2016 May 2017

Rowes IGA Jacksonville, FL

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Process merchandise returns and exchanges.


Certificate: Bartending Aug 2018

ABC Bartending Schools Jacksonville, FL

Certified mixologist with proper techniques and handling skills

High School Diploma: General education May 2012

Talladega High School Talladega, AL

Advanced Diploma

Business Administration

Alabama State University Montgomery, AL

Studied two in a half years in Business Management

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