Resume

Sign in

Manager Customer Service

Location:
Salary:
$22 hour
Posted:
November 02, 2018

Contact this candidate

Resume:

Ronald D. Mahaffey, Jr.

** ******* ****

Willow Grove, PA 19040

ac7k5w@r.postjobfree.com

267-***-****

SUMMARY OF QUALIFICATIONS:

Energetic self-starter trusted with high levels of responsibility in the management and asset protection of Materials/Inventory in several industries. Excellent customer service, administrative, managerial, organizational, process adherence, and interpersonal skills. Strong work ethic with a high degree of reliability and dependability. EXPERIENCE:

05/17 to 08/18 Valley Power Willow Grove, PA

Receiving and Warehouse Manager

Receive incoming freight and related data entry for inventory control for large volume electrical supply company

Stocking of freight in accordance with policy

Management of turn back direct freight

Certified Forklift Operator

06/16 to 10/16 Floor & Decor Langhorne, PA

Night Receiving Supervisor

Security access to open/lock facility

Certified Forklift Trainer

Supervision of shift team members duties and verification of hours for payroll

Processing inbound freight, outbound deliveries (XPO), store to store deliveries (LTL), and maintaining accurate inventory control

04/11 to 6/16 Avalon Carpet and Tiling Langhorne, PA Warehouse Supervisor

Manages and conducts receiving, warehousing, and distribution operations within established corporate guidelines. Initiates, coordinates, and enforces operational and personnel policies and procedures.

Receiving and shipping of incoming and outgoing stock

Performs routine physical inventory control/processes and reconciliations to corporate inventory management systems

Maintains warehouse space including planning and implementing storage layouts

Maintains warehouse equipment; issues work orders for equipment repairs and requisitions for replacements

Schedules inventory management team members and performs general supervision/performance management of the team

Manages stock adjustments and transfers – internal and customer 06/07 to 08/11 Julius Silvert, Inc. Philadelphia, PA Warehouse/Inventory Manager

Scheduled inventory management team members and performed general supervision/performance management of the team.

Receiving and shipping of incoming and outgoing stock

Managed stock adjustments and transfers – internal and customer

Performed routine physical inventory control and processes and reconciliations to corporate inventory management systems

Maintained positive relationships with customers and manufacturers 04/06 to 06/07 Conte Luna Warminster, PA

Warehouse Manager

Responsible for all phases of warehouse operations including inventory control, receiving, purchasing, and deliveries

Supervision of all warehouse team members

Supervision of the Shipping Department: writing, pulling, and loading orders for shipment

Scheduling and coordinating of production plans for the work day

Performed physical freight receiving and shipping 07/87 to 04/06 Gamburg’s Furniture Warminster, PA

09/02 to 04/06 Receiving/Warehouse Manager

Served as Manager of Bedding Department

Management of Receiving Department including scheduling, supervision, and hiring

Performed routine physical inventory control and processes and reconciliations to corporate inventory management systems

Managed stock adjustments and transfers – internal and customer

Created a labeling system for warehouse inventory control

Managed process for damages and repairs internally as well as returns to manufacturers/vendors

Member of OSHA approved Safety Committee

06/00 to 09/02 Receiving Manager/Sales

Managed receiving of new and repaired stock from vendors and manufacturers

Inventory management including adjustments and transfers

Assisted customers with purchases and deliveries

Member of OSHA approved Safety Committee

07/87 to 06/00 Customer Delivery Representative

Performed daily furniture delivery

Maintained accurate daily inventory records

Managed daily loading of merchandise and damaged inventory EDUCATION:

1990-1992 Bucks County Community College

CERTIFICATIONS/TRAINING:

Certified Pennsylvania Fork Lift Operator – Raymond Lift, Willow Grove, PA; Certified Forklift Trainer; First Aid and CPR Training; Supervisory Training; OSHA Safety Training

SKILLS:

Customer Service

Microsoft Office Suite: Excel, Word, Outlook, Powerpoint Internet Search Engines including Internet Explorer Inventory Management Systems including Dancik Systems UPS/FedEx Systems

Freight Carrier Bill of Lading Requirements

References available upon request



Contact this candidate