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Training Manager

Hinesville, Georgia, United States
65,000 - 70,000
November 02, 2018

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James W. Phillips Jr.

*** ***** *****, ********** ******* 31313

Mobile: 352-***-**** Home: 912-***-****

Summary of Qualifications:

Bachelor of Science in Information Technology, 3.9 GPA – Magna CUM Laude.

14 years information technology and information systems experience.

Two years' experience in traversing IBM Maximo 7.0 (ERP – Asset Management System).

Two years’ experience as a Systems Application Analyst.

Six years’ experience operating and maintaining networked systems.

Proficient with basic computer systems, Windows operating systems, Microsoft Office applications.

Ability to prioritize work, complete multiple tasks, detail oriented, and adaptable in a high paced environments.

Possess a valid driver’s license and CAC access for on Post driving privileges.

Able to wear appropriate personal protective equipment.

Possess active security clearance (Secret/ 2014).

Employment History:

2016-Present: General Dynamics Information Technology – Systems Application Analyst (Common Battle Command Simulation Equipment/ Common Hardware Platform)


Manage Government assets and common hardware platform systems for life-cycle and operational status for best business practices.

Site manager, supporting three remote sites by planning and implementing preventative maintenance and troubleshooting methods to business systems.

Analyze and troubleshoot computer systems and peripherals in support of missions and ongoing projects and initiatives, to improve processing information to the customer.

2015-2016: General Dynamics, Information Technology – Video Teleconference and Audio Visual Information Technician (VTC/AV/VI)


Implemented logical software and hardware configuration controls for system interfaces for secure and unsecured functions of coder and decoder.

Maintained security updates and password changes, as well as activating windows software in support of day-to-day operations.

Facilitated deployment of systems for operational use and conducted audiovisual tests on Defense Collaboration Services (DCS).

2012-2015: Intelligent Decisions – Training and Simulations Trainer/ Operator/ Maintainer


Operated and maintained Virtual Battle Space 2 and 3 (VBS2)/ VBS3 scenario databases for nine manned-module computers, and seven workstations as assigned to the suite.

Operator and maintainer for 17 virtual simulation computerized training systems contributing to the successful operation of the Dismounted Soldier Training System (DSTS).

Documented systems specifications, executed scripting, software, and hardware installation and initiated backup procedures.

2009-2012: United States Army- Operations Manager


Maintained SharePoint database for Garrison leadership for Garrison Headquarters at Fort Stewart Georgia.

Certified Engagement Skills Trainer (EST); Instructed, planned, coordinated and executed Engagement Skills training for Soldiers and Department of the Army Civilians monthly.

Provided Preventative Maintenance Instruction (PMI) training to military personnel in preparation of weapons range qualifications.

2006-2009: United States Army- Training Management Officer (TMO)


Training management and coordinating agent entering course enrollment and tracking information into the Army Training Requirements and Resources System (ATRRS).

Subject matter expert for Training Support Systems and maintained Master Training Calendar. Facilitated training execution using training sites for global and in-transit operations.

Conducted Portable Deployment Kit (PDK) training operations for Global and In-Transit Visibility port operations personnel and equipment.

Education and Training:

B.S., Information Technology, March 2018, Purdue University Global, 3.94 GPA. Magna Cum Laude

Currently enrolled in Purdue University Global for Masters of Science in Cyber Security Management. Expected Graduation 2020.

DoD Cyber Awareness Challenge 2018

Cyberspace Defense 2018

Army G3 Computer Security Training 2010

Personally Identifiable Information (PII) Course 2010

Phishing Awareness Course 2010


Successfully inventoried, accounted for, and implemented troubleshooting procedures for 300 computer systems at multiple locations in Georgia and South Carolina (2016-Current).

Tabulated data reporting of 300 computer systems and peripherals for Common Battle Command Simulations Equipment (CBCSE).

Member of the National Society for Collegiate Scholars (NSCS).

Member of the Society for Collegiate Leadership & Achievement (SCLA).

Member of Alpha Beta Kappa (ABK) honor society.

Earned Presidents and Dean’s list honors throughout Baccalaureate degree program.

Graduated Magna Cum Laude from Purdue University Global (3.9 GPA).


Systems analysis

Preventative computer maintenance

Diagnostics and troubleshooting

Computer hardware and software troubleshooting and testing

IBM Maximo reporting and operation

Microsoft applications implementation

SharePoint operation

Data management reporting

Video Teleconference set-up, facilitation, and implementation

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