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Business Analyst

Gaithersburg, Maryland, United States
November 02, 2018

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Fang Yang Gaithersburg, MD ***** C: 224-***-****


Access, Excel, Word, Visio, SharePoint, SPSS Modeler, INFOR, JMP, Cognos, Tableau, Teradata SQL, R, Scheme, Jira EXPERIENCE

Marketing Research Analyst and Campaign Developer

Navy Federal Credit Union, Vienna, VA 22180 (Contractor First) March 2017-Present

• Experiences in determining root causes, interpreting patterns/correlations and providing solutions within large data sets

• Develops predicative models based on past campaign results, member behaviors and business drivers

• Performs quantitative or qualitative data analysis on campaign data to refine performance measures

• Delivers recurring reports or dashboards using Tableau, Excel or Cognos and presents findings to technical or non- technical audiences

• Recommends changes in development, maintenance and system standards to senior management and Business Units

• Extracts, transforms and loads huge volumes of campaign data in data warehouse

• Prioritizes assigned tasks, works on ad hoc requests and delivers data files before deadlines

• Defines test approaches, creates test plans and validates each possible outcome

• Conducts QA on campaign shells, identifies potential issues or concerns and provides detailed solutions

• Creates automation process or procedure documents to improve operational efficiency

• Provides training to others

Business Analyst Lead

Corepex/WH Administrators, Bethesda, MD 20814 (Contractor First) June 2015-March 2017

• Determined employee eligibility, provided detailed evaluation of eligibility (algorithm) and managed benefit records

• Conducted root-cause analysis, tracked patterns and performed corrective actions to eliminate business issues

• Engaged in rapid process improvement activities to improve the business process

• Maintained payroll records and presented concise conclusions gained from analyzing data using statistical tools

• Worked closely with various departments to get details and overview of each project

• Provided technical strategies to optimize data quality and efficiency for internal and external users

• Helped employers maintain compliance and handled all ACA related IRS fillings Business Analyst

Huanghai Furniture Co, Ltd, Shandong, China November 2013-November 2014

• Collected employee information and calculated employee benefits using Excel

• Analyzed existing employee records to verify the existence and accuracy of information

• Coordinated employee benefits based on updated policies and assisted employees with benefit questions

• Created quarterly statements for employee benefits PROFESSIONAL CERTIFICATIONS

• Data Science Specialization from Johns Hopkins (R, Machine Learning, Regression Analysis, Github)--In Progress

• Society of Actuaries (SOA): Exam Probability--Passed; Exam Financial Mathematics--Passed EDUCATION

Bachelor of Science: Mathematics Major/ Economics Minor Indiana University Bloomington, Bloomington, IN May 2013

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