KELLIE NEUBAUER

Westminster, CA ***** 714-***-**** (C)

ac7k11@r.postjobfree.com

Sales & Customer Service Professional

A Sales and Customer Service professional with 11+ years of experience. Performance driven whose talents lie in sales, communication and problem solving.

● Sales

● Problem Solving

● Budget & Planning

● Account Resolution

● Customer Service

● Training

PROFESSIONAL EXPERIENCE

Patriot Protection Shield Irvine, CA 2014 - Present Sales Representative

Responsible for converting live calls into company sales. Handled up to 80 calls per day including call backs.

Converted inbound and outbound cold calls into company sales maintaining a 4.2% close rate and 3% cancel rate

Worked with current customers to renew their existing policies or transfer to a new vehicle

Processed initial policy payments via check/CC

Handled customer service for existing customers by resolving complaints and answering policy questions BJ’s Restaurant & Brewhouse Cerritos, CA 2013-2014 Asst. Human Research

Responsible for developing new and existing customer business by expanding clientele and providing customer service for existing customers.

Worked with existing customers to provide solutions to ongoing needs

Contacted potential clients turning initial relationships into new business.

Provided server support for busy days or when the restaurant was under staffed. Maintained an average 15% upsell

Auto One Irvine, CA 2010-2013

Customer Service / Administrative Support

Responsible for handling customer service including in house payments. Created and maintained yearly budget estimates and tracked expenditures. Developed training materials for in house departments and office positions.

Handled all customer service calls and voice mail messages. Resolved initial complaints preventing customer cancellations and chargebacks.

Developed the yearly budget for office expenses including staffing, commission and misc. figures

Created and managed training materials ensuring new hires had all relevant documents to support onboarding Preferred Dental Care Orange, CA 2007-2009

Customer Service / Dental Assistant

Managed the front office assisting customers with scheduling and billing questions. Increased new business through advertising, conferences, trade shows and referrals. Provided dental assistant services as needed.

Provided customer service to existing and new clientele. Managed appointments, billing issues and service questions.

Increased clientele through local advertising, client referrals and attending trade shows/conferences.

Collaborated with office staff to plan, develop and implement best in class customer service policies Education:

Certified Dental Assistant

Cerritos College 2010

Cerritos, CA

CPR Certified

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