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Customer Service Care

Location:
Ghana
Posted:
November 02, 2018

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Resume:

JEWEL OKRAKU MANTEY

+233*********

ac7k08@r.postjobfree.com

PROFILE

A target driven profesional with a wealth of transferable skills gained in the sales and marketing sector. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Able to reduce costs by implementing processes that are more efficient. Maximises profits by analysing trends and providing advice and guidance to junior colleagues. Confident managing and mitigating risks and issues, whilst maintaining progress in line with project plans. Strong Analytical ability and efficient. An excellent leader with good communication skills. Passionate about achieving a challenging position that allows meaningful contributions to a business success. Currently aiming to work in a reputable institution or organization, where I will be given the opportunity to apply my acquired skills and also to build on my career through learning and participation.

EDUCATION

MA International Affairs Accra, Ghana

University of Ghana May 2018

Relevant Courses: International Relations, International Economic Relations, International law, International Conflicts and Conflict Resolution, Gender and International Affairs, Diplomatic Practice

B.A Sociology and Geography Accra, Ghana

University of Ghana May 2010

Relevant Courses: Physical & Human Geography, Diversity of Peoples and Cultures, Regional Development, Social Anthropology

WORK EXPERIENCE

https://www.instagram.com/p/Bo8jLS2Fklh/?utm_source=ig_share_sheet&igshid=m1xf0qsgyrzx

MANSCO OIL COMPANY LIMITED-Accra, Ghana August 2012-March 2014 Financial Administrator, Customer Care Executive & Administrative Manager

Part of senior team responsible for new long-term business (recovery) plan to make business more sustainable.

Introduced new customer relations method of working to more effectively deliver customer satisfaction

Contributed a 57% increase in sales with a corresponding 42.5% increase in profit margins

AIRTEL GHANA LIMITED-Accra, Ghana September 2010-June 2012

Customer Care & Sales Representative

Awarded employee of the month for commitment to going above and beyond the call of duty on a regular basis.

Viewed as an excepcional team player. Successfully supported interns for one month, by taking on the workload of other employees (over 50 clients per day)

Awarded top sales person recognition.

ECOBANK GHANA LIMITED-Accra, Ghana June 2009-August 2009

Customer Care & Administrative Representative (Intern)

Responsible for Customer Service and ATM Reconciliation

MANSCO OIL COMPANY LIMITED-Accra, Ghana February 2007- April 2008

Customer Service & Financial Administrator

General Administrative Issues

Processing of Staff requisition forms

Customer Service and making contacts with company’s financial Institution

INTEREST

Languages: English (Narrative)

Computer Skills: MS Word, Excel, Microsoft Outlook and Powerpoint

Interest: I love watching football and participating in games that involve teams thus, I can say I am a team player. Social networking and travelling

REFERENCES

Available upon request



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