JEWEL OKRAKU MANTEY
ac7k08@r.postjobfree.com
PROFILE
A target driven profesional with a wealth of transferable skills gained in the sales and marketing sector. Possesses a commitment to delivering customer service excellence and a reputation for ensuring complete customer satisfaction. Able to reduce costs by implementing processes that are more efficient. Maximises profits by analysing trends and providing advice and guidance to junior colleagues. Confident managing and mitigating risks and issues, whilst maintaining progress in line with project plans. Strong Analytical ability and efficient. An excellent leader with good communication skills. Passionate about achieving a challenging position that allows meaningful contributions to a business success. Currently aiming to work in a reputable institution or organization, where I will be given the opportunity to apply my acquired skills and also to build on my career through learning and participation.
EDUCATION
MA International Affairs Accra, Ghana
University of Ghana May 2018
Relevant Courses: International Relations, International Economic Relations, International law, International Conflicts and Conflict Resolution, Gender and International Affairs, Diplomatic Practice
B.A Sociology and Geography Accra, Ghana
University of Ghana May 2010
Relevant Courses: Physical & Human Geography, Diversity of Peoples and Cultures, Regional Development, Social Anthropology
WORK EXPERIENCE
https://www.instagram.com/p/Bo8jLS2Fklh/?utm_source=ig_share_sheet&igshid=m1xf0qsgyrzx
MANSCO OIL COMPANY LIMITED-Accra, Ghana August 2012-March 2014 Financial Administrator, Customer Care Executive & Administrative Manager
Part of senior team responsible for new long-term business (recovery) plan to make business more sustainable.
Introduced new customer relations method of working to more effectively deliver customer satisfaction
Contributed a 57% increase in sales with a corresponding 42.5% increase in profit margins
AIRTEL GHANA LIMITED-Accra, Ghana September 2010-June 2012
Customer Care & Sales Representative
Awarded employee of the month for commitment to going above and beyond the call of duty on a regular basis.
Viewed as an excepcional team player. Successfully supported interns for one month, by taking on the workload of other employees (over 50 clients per day)
Awarded top sales person recognition.
ECOBANK GHANA LIMITED-Accra, Ghana June 2009-August 2009
Customer Care & Administrative Representative (Intern)
Responsible for Customer Service and ATM Reconciliation
MANSCO OIL COMPANY LIMITED-Accra, Ghana February 2007- April 2008
Customer Service & Financial Administrator
General Administrative Issues
Processing of Staff requisition forms
Customer Service and making contacts with company’s financial Institution
INTEREST
Languages: English (Narrative)
Computer Skills: MS Word, Excel, Microsoft Outlook and Powerpoint
Interest: I love watching football and participating in games that involve teams thus, I can say I am a team player. Social networking and travelling
REFERENCES
Available upon request