Energetic and goal-oriented individual seeking a challenging opportunity to work on projects where I can enhance the efficiency, productivity and profitability using my skills, knowledge and myself motivated personality. Rich background
in sales, business and customer service.
SUMMARY OF QUALIFICATIONS AND ACHIEVEMENTS:
Sales, business operation, and customer service.
Ability to work great independently as well as member of a team.
Able to learn and comprehend new systems and methods quickly.
Successful in identifying, analyzing, and solving problems.
Able to set and achieve challenging goals even under pressure.
Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Outlook, Citrus, Fidelio.
Awarded the 2017 Wyndham Vacation Ownership Club Elite marketing nomination.
Received multiple times the Wyndham Marketing Call Center “Centurion Award” nomination.
Languages Spoken: Romanian, Russian and English (All fluent) and Spanish (Intermediate).
Wyndham Vacations Ownership-Wyndham Destinations, WMCC Orlando Fl. 32819 Phone 407-***-****
Inbound Sales Representative Feb 2016-Sep 2018
Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
Perform sales of marketing tours to qualified customers and existing owners (cold and/or warm leads).
Overcome objections by using excellent communication skills.
Register the prospects in the system utilizing appropriate verbal and written skills.
Assist new customers and owners with knowledge on products provided.
Manage customers complaints in the limits of assigned duty and ensure timely resolution within required guidelines.
Stay strong client focused and perform the ability to work in a goal and performance-based environment.
Ensure the best level of client satisfaction and process financial transactions for the booked tours over the phone.
Aqua Engineering and Equipment Inc, Orlando Fl, 32792 Phone 407-***-****
Business Analyst - MBA program Aug 2016- Jan 2017
Support in planning, designing, and developing business process
Penetrate a new market with company’s high-quality water filtration systems
Provide recommendations in enhancing and expediting business activities
Collect, compile, and interpret business data and drafting reports
Forecast an increase in company’s revenue from the proposed venture
Create an in-depth market research analysis
Support the research analysis with most recent data
Pro County LLC, Commercial Residential, Kissimmee Fl.34746 Phone 352-***-****
Manager Feb 2015 – Jan 2016
Service business operating in property maintenance.
Assists customers and arranges payment terms in accordance with established guidelines.
Negotiate with suppliers and getting the best formula that better suits our goals based on price, delivery, payment terms.
Manage weekly employee's schedule and resolve conflicts in a friendly manner.
Optimize inventory levels in line with company policy without interrupting sales. Avoid /reduce risk of shortages.
Manage customer service daily.
Hire and train new personnel.
Increase sales and minimize costs as reasonable as possible.
Master’s in Business Administration and Marketing Sep 2015 - May 2018
University of Central Florida, GPA- 3.50, Graduated: May – 2018
Bachelor of Administration Sciences and International Affairs Sep 1999 - Jun 2004
State University of Moldova (Europe) GPA: 3.46 Graduated; June - 2004
Letters of recommendation available upon request