Networking Professional with more than 12 years of service provider industry experience including NOC and Routing/Switching, Cisco Certifications (CCNP, CCNP Service Provider, CCNP Voice, CCDP, CCIE R&S) Juniper JNCIP-SP, security experiences CISSP, CCNP Security, Blue Coat Certifications (BCPSA, BCPSP, BCCPA), Fortinet Certifications (FCNSA, FCNSP), telecommunications infrastructure experiences including technologies like, WiMAX, (UBWS and UBWA) Broadband Wireless certifications. ITILV3, PMP
Training and Certifications
Certified Information Systems Security Professional (CISSP)
Service management foundation (ITILV3)
Project management professional (PMP)
Juniper Networks Certified Internet Professional (JNCIP-SP)
Cisco Certified Network Professional (CCNP)
Cisco Certified Network Professional Service Provider (CCNP Service Provider)
Cisco Certified Network Professional Voice (CCNP Voice)
Cisco Certified Design Professional (CCDP)
Cisco Certified Network Professional Security (CCNP Security)
Blue Coat Certified PacketShaper Administrator (BCPSA)
Blue Coat Certified PacketShaper Professional (BCPSP)
Blue Coat Certified ProxySG Administrator (BCCPA)
Fortinet Certified Network Security administrator (FCNSA)
Fortinet Certified Network Security Professional (FCNSP)
Ubiquiti Broadband Wireless Specialist (UBWS)
Ubiquiti Broadband Wireless Admin (UBWA)
TopNet (Service provider) Riyadh, Saudi Arabia Feb 2007– Jun 2018
Implementation & Design Experience:
Design, Implement MPLS cloud based on cisco platforms
BGP connectivity with TOPNET backbone and other up streams links for International, national traffic and TOPNET customers for loading sharing and redundancy
MPLS (L3 – L2 VPN's) including routing protocol (OSPF, BGP)
Implementation, performance Tuning and Support for a network Backbone Including Cisco
Routers: (800, 1800, 2800, 3800,1900, 2900, 3900,4000 ISR, 7206 VXR, 7603, ASR 1001 ASR 1002, ASR 1004) Switches: (catalyst 1900, 2900, 3500, 3600, 3700, 3800, 6500, 4500 series, Nexus 2k,3k)
Design, Implement ADSL and dial up aggregator sessions terminate (LNS).
Design, Implement ADSL radius for authentications, assigns IP and VSA value.
Design and implement IP subnets in TOPNET core network.
VoIP and IP Telephony technologies CUCM
Blue Coat Appliances SG8100 as cache engines.
MPLS L3VPN between (CE-PE-P).
Configure VPN with Cisco and FortiGate (DMVPN, IPSEC, SSL-VPN, and Web-VPN).
Knowledgeable in application transport and network infrastructure protocols (SSL/TLS, DNS, DHCP, NTP, FTP, HTTP, SMTP)
Ability to design, implement and troubleshoot Cisco ASA/NGFW, bluecoat, and Fortinet security hardware/software products
Hands on FortiGate-800C Network Security Appliance
Hands on FortiGate-20C,40c Network Security Appliance
Hands on FortiDDOS-600B,
Hands on SD-WAN solutions
Hands on UTM appliances features (application control, IPS, content filtering, web filtering, SSL-VPN, IPsec VPN)
DNS (APPLIANSYS DNSBOX310 – DNSBOX300 – DNSBOX100).
Configure and Implement traffic shaping classification, polices and shaping On Bluecoat (PACKETSHAPER ISP 10000).
VPN (IPSEC Tunnels) based on cisco 800, 1900, 2900,3900 series
ASA 5500 series and FortiGate
Maintain TOPNET IP Prefixes public IPs and AS numbers for the Local Internet Registry (LIR) controlled by RIPE NCC.
Solarwinds Eng. Toolset, PRTG, Cisco Works, Cisco Prime.
Troubleshooting issues related to, BGP, OSPF, MPLS/VPN, NAT/PAT, L2/L3.
Troubleshooting IP MPLS core network (LDP, RSVP, BGP, MBGP, L2VPN, and L3VPN).
Troubleshooting Customers L2VPN, L3VPN between our PE-CE.
Troubleshooting Customers L3VPN load balancing and auto-failover issues between our PE-CE through BPG.
Troubleshooting routes leaks between VRFs and public VRF for internet access.
Troubleshooting Customers GRE tunnels between CEs.
Troubleshooting Customers advertise routes issues between sites inside VRF.
Troubleshooting customers redistributed routes in MBGP between our DCs PE-PE.
Troubleshooting IP MPLS network state including protocols adjacencies (OSPF, BGP, LDP and RSVP).
Troubleshooting network routing protocols adjacencies state and unexpected issues.
Troubleshooting routers resources utilization problems including the unpredicted CPU/memory utilization increases.
Troubleshooting and maintaining the EBGP peering sessions with upstream provider.
Configuring and troubleshooting VPN concentrator.
Controlling the EBGP advertisements of public IPs to upstream providers based on PBR to ensure balanced traffic distribution among the international providers peer and avoid any congestion/bottleneck in the network.
Monitoring links utilization to keep the optimum values for the end to end QOS parameters.
Troubleshooting configured parameters to keep the BW usability at maximum with accepted QOS parameters.
Troubleshooting Layer 2 technologies like HSRP, VRRP, MST, STP and VPC.
Troubleshooting LAC/LNS over L2TP for ADSL customers.
Troubleshooting DNS recursive and authoritative issues.
Troubleshooting physical and switching problems affecting devices reachability with the help of the Field Engineering team.
Ensure adequate coverage for the 7x24x365 environment so that the network infrastructure is running effectively at all times which includes continuous monitoring of all services, and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage.
Manage team to meet KPI/SLA objectives for existing clients as well as new installations while providing hands-on leadership during network events and deployments.
Develop, refine, and document NOC policies, processes, procedures, training.
Work closely with Engineering on escalation of issues (Tier III) as well as Sys Dev. on software releases/upgrades/requirements.
Develop and report on metrics for the performance of the NOC and individual NOC employees, including but not limited to MTTR, # of escalations.
Manageable/operations installations and tickets.
Drive technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.
Plan projects, training, objectives, timelines, deliverables and milestones for the NOC in a quantifiable manner.
B.Sc. in Computer Engineering
European University of Lefke (4years), Cyprus Jun 2002
Euless, TX 76039