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Project Management,Civil Engineering Customer Service

Chevy Chase, MD
October 29, 2018

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Reza M Shiraz

**** ***** **** *******

Bethesda, MD 20817


Individual who is passionate about customers and deepening the relationship with them so that will lead to long term relationship in a great way.


Master of Science, Project Management August 2014-May 2016 George Washington University, School of Business Washington, DC Master of Business Administration September 2012-July 2013 International University Geneva, Switzerland

Bachelor of Business Administration September 2009-June 2012 International University Geneva, Switzerland

Associate Degree, Civil Engineering September 2000-September 2002 School of Engineering Kerman, Iran


Certified Scrum Master (CSM) September 2018


• Excellent Verbal and Written Communication Skills

• Excellent Organization and Technical Skills

• Ability to multi-task, develop effective action plans and implement to successful conclusion

• Proficient in Microsoft WORD, EXCEL and POWER POINT, MS PROJECT

• Analyze Earn Duration Management and Earn Value Management EXPERIENCE

SunTrust Bank

Banker Bethesda MD, USA

• Consult customer and provide best solution Sep 2018- Present

• Perform Business development and Facilitate process

• Perform Customer satisfaction and resolve issues CAPITAL ONE BANK

Relationship Banker Gaithersburg MD, USA

• Perform staff scheduling

• Consult customer and provide best solution July 2016- Aug 2018

• Perform Business development and Facilitate process

• Perform Customer satisfaction and resolve issues TEACHING ASSISTANT Washington, DC, USA

• Teach Statistics to University students January 2015- May 2016

• Teach Operation Management to University students INTERNATIONAL UNIVERSITY Geneva, Switzerland

Branch Supervisor, Prometric Testing Center September 2012 – August 2013

• Performed updates and installation of new computers and servers

• Performed trouble-shooting of computer systems and servers

• Performed staff training regarding management of crises control and daily responsibilities

• Achieved highest Prometric customer service satisfaction for client test support

• Facilitated communication between clients and the company

• Responsible for grievance and complaints resolution PARSA ENTERPRISES Shiraz, Iran

Sales Manager, Food Industry September 2008- September 2009

• Responsible for expansion of store size considering market demand

• Responsible for company’s advertising and customer relations

• Responsible for implementing a new delivery system that resulted in increased sales, profit and revenues FARS PAKSH HERBAL COMPANY Shiraz, Iran

Inventory Supervisor, International Trading May 2005-June 2009

• Supplied the local pharmacies with materials for medicinal production

• Responsible for implementation of automation system to improve sorting and packing processes

• Responsible for improving communication systems by introducing the latest market technologies

• Responsible for global advertising

• Liaison between internal and external customers

• Responsible for financial audit

Private Plummer Business Shiraz, Iran

Assistant May 2004- Aug 2006

• Performed Plumbing, installment of sinks, and repaired small electrical devices

• Performed building wiring under supervision


Controller August 2002-October 2002

• Civil Engineering Internship

• Supervised concrete roof construction

CITY HALL Shiraz, Iran

Planner May 2002- Aug 2002

• Civil Engineering Internship

• Designed and organized construction of stadium seating

• Construction mapping

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