Reza M Shiraz
Bethesda, MD 20817
ac7jmq@r.postjobfree.com
Individual who is passionate about customers and deepening the relationship with them so that will lead to long term relationship in a great way.
EDUCATION
Master of Science, Project Management August 2014-May 2016 George Washington University, School of Business Washington, DC Master of Business Administration September 2012-July 2013 International University Geneva, Switzerland
Bachelor of Business Administration September 2009-June 2012 International University Geneva, Switzerland
Associate Degree, Civil Engineering September 2000-September 2002 School of Engineering Kerman, Iran
Certificate
Certified Scrum Master (CSM) September 2018
SKILLS & INTERESTS
• Excellent Verbal and Written Communication Skills
• Excellent Organization and Technical Skills
• Ability to multi-task, develop effective action plans and implement to successful conclusion
• Proficient in Microsoft WORD, EXCEL and POWER POINT, MS PROJECT
• Analyze Earn Duration Management and Earn Value Management EXPERIENCE
SunTrust Bank
Banker Bethesda MD, USA
• Consult customer and provide best solution Sep 2018- Present
• Perform Business development and Facilitate process
• Perform Customer satisfaction and resolve issues CAPITAL ONE BANK
Relationship Banker Gaithersburg MD, USA
• Perform staff scheduling
• Consult customer and provide best solution July 2016- Aug 2018
• Perform Business development and Facilitate process
• Perform Customer satisfaction and resolve issues TEACHING ASSISTANT Washington, DC, USA
• Teach Statistics to University students January 2015- May 2016
• Teach Operation Management to University students INTERNATIONAL UNIVERSITY Geneva, Switzerland
Branch Supervisor, Prometric Testing Center September 2012 – August 2013
• Performed updates and installation of new computers and servers
• Performed trouble-shooting of computer systems and servers
• Performed staff training regarding management of crises control and daily responsibilities
• Achieved highest Prometric customer service satisfaction for client test support
• Facilitated communication between clients and the company
• Responsible for grievance and complaints resolution PARSA ENTERPRISES Shiraz, Iran
Sales Manager, Food Industry September 2008- September 2009
• Responsible for expansion of store size considering market demand
• Responsible for company’s advertising and customer relations
• Responsible for implementing a new delivery system that resulted in increased sales, profit and revenues FARS PAKSH HERBAL COMPANY Shiraz, Iran
Inventory Supervisor, International Trading May 2005-June 2009
• Supplied the local pharmacies with materials for medicinal production
• Responsible for implementation of automation system to improve sorting and packing processes
• Responsible for improving communication systems by introducing the latest market technologies
• Responsible for global advertising
• Liaison between internal and external customers
• Responsible for financial audit
Private Plummer Business Shiraz, Iran
Assistant May 2004- Aug 2006
• Performed Plumbing, installment of sinks, and repaired small electrical devices
• Performed building wiring under supervision
FARS CONSTRUCTION COMPANY Shiraz, Iran
Controller August 2002-October 2002
• Civil Engineering Internship
• Supervised concrete roof construction
CITY HALL Shiraz, Iran
Planner May 2002- Aug 2002
• Civil Engineering Internship
• Designed and organized construction of stadium seating
• Construction mapping