MAPENDO Amos

**** ***** ****** ********* *******, ON, K1C4K7,

ac7jlx@r.postjobfree.com, +1-873-***-****

OBJECTIVE: “Work with all integrity I can in order to accomplish my tasks a signed and my goals as well”. SUMMARY OF QUALIFICATIONS

April, 2010- Feb, 2018 : Work in Field of Banking in Rwanda;

2008- 2010 : I worked as Accountant in a cooperative, RELEVANT SKILLS

Major skill

I did customer care training for 2 months, I got certificate of participation ;

I did training of TOT” “ training of trainers” customer care 3 weeks orgnaised by Rwanda Development Board RDB;

I did training of commercial office for 1 week ;

I training of loan officer for 1 months;

Major skill

I participated in the initiation and production of a Customer care Policy for a Bank;

I do have certificate of computer skills “Microsoft word and Microsoft Excel” and power point as well. PROFESSIONAL EXPERIENCE

Job Title

1. Branch Manager of Unguka - Bank Ltd 2016 – 2018

- Coordinating the branch activities ; business and operational management ;

- Human resource Management of the Branch ;

- Produce periodical reports of the branch; daily, weekly, monthly and annual reports. 2. Customer Service Representative 2013-2016

UNGUKA Bank LTd

Promoted, sold and secured orders from existing and prospective customers through a relationship- based approach,

Demonstrated products and services to existing/potential customers and assisted them in selecting those best suited to their needs,

Answered incoming calls and provided information and support to customers,

Expedited the resolution of customer problems and complaints to departments in charge;

Coordinated sales effort with marketing, sales management and accounting department;

Performed existing customers’ files updates and demonstrated company’s new services and products;

Kept abreast of product applications, technical services, market conditions, competitive activities and promotional trends.

Supported customer retention and credit requests department. 3. Commercial Officer in Unguka Bank Ltd Kigali 2010-2012

- Mobilize new customers by selling the products and service of the bank

- Mobilize deposits “ Serving of customers” ;

- Mobilize customer to take loan for their business development EDUCATION & TRAINING

Master degree in MBA “Finance and Accounting” 2011-2013 University studies at Kigali Independent University in Management 2005- 2008 Secondary School at “ Complexe scolaire de la Fraternité in « Commercial and accounting »1998- 2004 Primary School at Gacuba II all in Rwanda 1990- 1997 References available upon request

- MUVUNYI Ribakare “ Nurse at Gatineau Hospital “ Tel +1-619-***-****

- Janvier Ribakare Tel +1-613-***-****

- Biana : Teacher at Ottawa –carton District School Board, email adress : ac7jlx@r.postjobfree.com

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