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Customer Service Executive Assistant

United States
October 29, 2018

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Tobi L. Grover

*** ****** ****, ********, ** ****3


OBJECTIVE I am currently seeking a challenging position in an established organization that will utilize my current skills as well as present an opportunity for growth. WORK HISTORY

Orion Pacific Traders - Walnut Creek, CA

Executive and Personal Assistant June 2014 - present Perform all HR functions, screening/hiring/termination of staff, employee relations and wellness. Work closely with benefits coordinator to manage and administer company benefits program. Process payroll and 401K contributions of both salaried and hourly employees. Manage and coordinate CEO and VP’s professional and personal calendars. Book travel, including international, for executives, their families, and the sales team. Visa filing for international travel. Manage day to day office functions as well as those in the private home of the CEO, including payment of bills, frequently requiring onsite visits and after hours/weekend coordination. Facilities maintenance, building, grounds, janitorial, safety and compliance. Maintain offsite storage facilities. Care and maintenance of company vehicles. Organize and produce corporate and private events. Create and maintain files for vendors, customers, contractors, and personnel. Corporate credit card reconciliation, expense processing, accounts payable, and accounting support. Order entry using FAMOUS software. Ordering office supplies and weekly grocery shopping. All front desk and admin support activities.

Accountemps, A Robert Half Company - Walnut Creek, CA Accounting Bookkeeper Dec 2013 - June 2014

Responsible for day to day accounting activities at a busy Real Estate Association using PeachTree accounting software as well as Rappatoni Magic software. Duties include accounts payable, accounts receivable, invoicing, daily cash receipts reconciliation, credit card processing, cash handling, expense processing and invoicing, corporate credit card payment and allocation, check deposits, customer service, creating and maintaining vendor files. Work closely with the Controller on end of month activities.

Cooper Software, Inc.- San Francisco, CA

Accounting Administrator Nov 2003-Nov 2013

Responsible for day to day accounting activities using PeachTree accounting software. Duties include all aspects of accounts payable, accounts receivable, client billing, expense processing and billing, general ledger entries, corporate credit card management, petty cash, account reconciliation, deposits, payment processing, creating and maintaining files for vendors, clients, and contractors. Work closely with the Financial Director on end of month activities. Began at Cooper as an administrative assistant responsible for all front desk and support activities. SLP/AAA Dubs - San Francisco, CA

Executive Assistant/Personal Assistant 2002-2003

Managed and coordinated CEO’s personal and professional calendars. Primary contact, coordinator, and record keeper for all contract employees. Arranged travel and meeting logistics. Coordinated and documented meetings, prepared agendas, and provided follow ups. Accompanied CEO to out of town and overseas meetings and conventions. Managed all aspects of office and household. Composed and edited letters, memos, and expense reports. Maintained and updated several websites using FrontPage.

Monolith Interactive Solutions - Walnut Creek, CA

Executive Assistant/Office Manager 2001-2002

Administrative support to the CEO and VPs. Accounts payable, accounts receivable, client billing, payroll processing, petty cash, and expense reports. Worked closely with CPA in the set up and conversion to Quickbooks accounting software. Responsible for all new hire and termination processing as well as maintaining employee files. Planned and supervised company events and meetings. Compiled and organized information for reports and presentations. Made travel arrangements for employees, visiting partners and clients. Calendar management and various office and administrative duties.

DSI/MSI Management Solutions - Walnut Creek, CA

Administrative Assistant 1999-2001

Supported seven salespeople and eight recruiters in the IT and Engineering division of a busy staffing agency. Data entry using Lotus Notes and Adapt databases. Managed internet classifieds for recruiting. Processed new hire and termination paperwork, calculated and communicated payment and billing rates as well as workers comp codes to payroll. Created and maintained personnel files for all actively billing contractors. Interview, training, and supervision of new administrative staff. General office management and administrative duties. Various Short Term Jobs - 1998-1999

Reception and Administrative positions

Eric Kroll Photographs, Ltd.

Office Assistant (part time) - 1995-1998

Reception and administrative duties, fill and record orders Selective Media/Interactive Live, Inc.

Customer Service Rep - 1995-1997

Phones, data entry, customer service, customer correspondence, and credit card processing. SKILLS

MS Office Suite, PeachTree, Outlook, Rappatoni Magic, Quickbooks, Famous, SmartSheets, Harvest, Expensify, Paypal,, Eventbrite, type 60+ wpm, 10 key, basic office equipment

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