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Certified Salesforce Administrator with development experience.

Houston, TX
October 29, 2018

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Sagar Dilwali

781-***-**** Houston, TX, USA

Management and Technical Skills

•Certified Salesforce Administrator, working towards Advanced Administrator, App Builder, and Platform Developer I

•2 years of experience with SDFC Implementation and Administration, Apex, SOQL, SOSL, Visualforce

•7+ years of Professional and Technical Services experience including technical consultant, product management, project management, data modeling, solutions architecture, data and business analysis at SaaS companies

•5+ years of experience working with web-based CRM Platforms similar to Salesforce

•5+ years of experience with C#, ASP.NET, Java, SQL Server, Oracle, HTML, XML, JQuery, and javascript

•Comprehensive Experience with Software Development Methodologies including Scrum, Agile, and Kanban.

•Experience with JIRA, Confluence, Basecamp, Trello and other Project and Documentation management tools

•Efficient at learning of new technologies, programming languages, and frameworks

•Knowledge of Tableau, Python, Node.js, and MongoDB, Salesforce Lightning, Data Loader, REST APIs

•Extensive knowledge of MS Word, Excel, Powerpoint, Access, and Google suite products


University of Texas Health Science Center: Houston, TX: Sept 2018 – current

Sr. Applications Administrator: Responsible for maintaining and providing support for Neurosurgery researchers using technical and analytical skills

•Performed various data related activities including database queries, report generation, data integrity, data storage for research purposes. Helped manage and maintain a variety of software and hardware used by researchers

•Developed, configured, and supported various tools used by Research team including Oracle Databases, Configurable Vendor tools, C# ASP.NET Web forms, User testing, Data Analytics dashboards using Tableau, etc.

NectarOM: Dallas, TX: March 2017 – Jan 2018

Product Manager: Provided product leadership at this services-based software company to transition them to becoming a software product company, including transforming various service projects and operations into a Product

•Responsible for building and enhancing product functionality based on client requests and product vision

•Built and managed the product roadmap to provide insight into product vision and execution plan for all teams

•Modified product roadmap integrating key peripheral technologies to improve value proposition

•Led discussions externally with customers, and also internally as an expert in NectarOM Technology

•Consolidated and implemented mechanisms for NectarOM to productize and monetize services and projects

•Managed the Client Success team and all interactions with NectarOM clients

•Created processes for Client Success team to follow to provide high quality customer service.

ideaPoint, Inc: Quincy MA: June 2010 – April 2016

Product Manager and other roles: Held various roles, with progressively increasing responsibilities: Product Manager (10/15–04/16), Professional Services Manager (07/13–09/15), Implementation Lead (06/10 – 06/13).

•In addition to normal duties, helped implement and manage the Salesforce CRM instance used by IdeaPoint

•Managed CRM product, similar to Salesforce, which was extremely configurable and flexible to fit user requirements

•Led discussions internally and externally with customers as an expert in ideaPoint Technology

•Led client services team on projects including implementations, data migrations, integrations with other systems

•Identified new applications and opportunities for existing product technology

•Created user personas and stories to explain the value proposition, marketing and sales materials

•Provided product training for Implementation Specialists, Designers, Developers, Account Managers, and Sales

•Oversaw Account Managers, Project Managers, Implementation Specialists for planning, development, multiple simultaneous implementations and development projects, including system integrations and legacy data migrations

•Developed project cost estimates, scope, and timelines for implementation and services projects

•Technologies / Software used : C#.NET, ASP.NET, C#, JavaScript, jQuery, MS SQL Server, SSRS

Education Wentworth Institute of Technology, Boston, MA: Jun 2007-Apr 2011: Coursework in Computer Science

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