Tyechia Simon

Phone:347-***-**** Email: ac7j6v@r.postjobfree.com

Customer Service Professional with extensive experience. Energetic and reliable individual, dedicated to providing outstanding service. Friendly, upbeat and approachable personality. Highlights of qualifications include:

Smart and, well-spoken with excellent customer service skills; able to communicate well with diverse populations

Possess strong attention to detail and solid organizational skills

Adaptable and collaborative with ability to work independently and in team oriented environments

Solid reputation for displaying professionalism and concern for customer support

EXPERIENCE

Spice it Up Catering, Jamaica, NY 2015 - 2017

Customer Service/Cook

Prepared and plated menu items according to quality expectations and specifications

Cleaned and maintained prep areas (e.g. utensils, prep table and equipment, floors, walls, and other BOH areas, etc.)

Ensured that safety and sanitation standards were maintained at all times; used personal protective equipment (gloves, hat, etc.); maintained a clean, neat, well-groomed appearance; wore disposable gloves when handling raw products and changed gloves when preparing new or different foods.

Promoted and maintained positive company image by providing courteous, friendly and efficient service to customer and team members

Raised sales 40% within 6 months

United Housing Resources, Jamaica, NY 2007 - 2015

Customer Service

Spoke with customers by telephone or in person to provide information about products or services

Kept records of customer interactions or transactions, recording details of inquiries, complaints and comments, as well as actions taken; followed up to ensure that appropriate changes were made to resolve customers' problems.

Completed contract forms, updated personal information and changes of addresses, etc.; issued service discontinuance orders, using proprietary systems.

Referred unresolved customer grievances to designated departments for further investigation.

Determined charges for services requested, collected deposits or payments, or arranged for billing.

Contacted customers to respond to inquiries and notify them of any changes to their accounts or services received

Houlihan’s, New York, NY 2001 - 2006

Lead Server/Bartender

Greeted customers upon entering establishment and provided seating arrangements

Provided information to guest on the various types of drinks and food available

Processed credit/debit card and cash transactions utilizing cash register

Made note of customer issues/complaints and reported them to management

Cleaned glasses, utensils, and bar equipment

Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons

EDUCATION

Glenmont Job Corps, Albany, NY

General Equivalency Diploma & Retail Sales Certificate

Health Academy Riverside Health Center, New York, NY

Food Handler Certificate & Catering Services Certificate

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