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Manager Technical Support

Location:
Wake Forest, North Carolina, United States
Posted:
October 30, 2018

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Resume:

Anthony Beaman

919-***-****

ac7j5g@r.postjobfree.com

Wake Forest, NC 27587

Allscripts (Raleigh NC) 2005 – Present

Senior Technical Support Analyst

•Integrate and support 3rd party software and hardware such as printers, scanners, faxing, and various medical devices.

•Provide technical support for Allscripts EHR and PM applications in Cloud, SQL, Windows, and Unix environments.

•System software specialist for designated clients in the Premier Support group.

•Create knowledge base articles for colleagues and customers.

•Troubleshooting and support the Cloud Computing enviroment.

MODIS IT (Cary, NC) 2003 - 2005

Technical Support for Glaxo Smith Kline

PC Technical Support Resource Team

•Responsibilities include hardware support for laptops, printers, hubs, Palm handhelds, servers, and Windows and Unix environments.

•Supporting various software packages, including Microsoft Office, Lotus Notes, and Microsoft Outlook email systems, ERV, SP&P, TO Lookup, Primo, Passport, TTUT, GSK Search, PCAnywhere.

•Tasks included analyzing communication sessions for corporate users and field representatives and ordering and shipping equipment.

FastPass VPN Technical Support Resource Team

•Responsibilities include installing VPN systems for cable and DSL Internet Service Providers

•Troubleshooting VPN problems and network connectivity problems;

•Troubleshooting routers, cable, and DSL modems.

Tech Resource Group, NC (Raleigh, NC) 1998-2003

Technical Support for Glaxo Smith Kline

PC Technical Support Manager

•Manager for the RSO Support team, GSK Sales, and Support Team and FastPass VPN Team

•Leading and advising other specialists in troubleshooting hardware and software problems and addressing customer concerns.

•Helped implement and train team on FastPass VPN application.

Technical Support for State Farm Insurance

PC Technical Support Manager

•Manager for the ECHO Hotline Mainframe Support team and the State Farm Hardware and Software Support Team.

•Leading and advising other specialists in troubleshooting hardware and software problems.

•Trained team members on new software packages and various hardware;

•Installing and repairing State Farm equipment within TRG.

Customer Access Solutions (Raleigh, NC) 1998-1999

Technical Support for First American National Bank

PC/Internet Technical Support Analyst

•Responsibilities include assisting with financial inquiries and downloads.

•Troubleshooting Windows 3.1, Windows 95, Linux and Macintosh operating systems.

•Configuring and solving problems with Internet Explorer and Netscape Navigator.

•Assisting in general online problems and using CSMS Banking system.

Areas of Certification

Microsoft Certified Systems Engineer

Microsoft Certified Professional

Novell Certified Network Administrator

C/C++ Programming Certificate

Education

ECPI Technical College (February 1997-February 1998)

Diploma – Electronic Computer Technology

Studies in computer hardware and software, including Office applications, Analog and Digital electronics, Networking, Operating Systems including Windows, Unix, Apple, and customer relations.

Operating Systems/Software Packages/Languages

Windows 3.1, Windows 95, Windows 98, Windows ME, Windows NT/2000 workstation and server, DOS, Linux, Unix, Vantive, SF Quintus, Remedy, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook), Lotus Notes, CSMS, BSMP, Echo, Networked Echo, Python, Ruby, Visual Basic, C, C++, Perl, Assembly, Java

References Available Upon Request



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