Manager Digital Marketing

Ashley Garcia

Phoenix, AZ

(***) ***- ****

**.*************@*****.***

EDUCATION

University of Arizona Tucson, AZ

Bachelor of Arts in Psychology, December 2014

Bachelor of Arts in Communication, December 2014

PROFESSIONAL EXPERIENCE

Yelp Scottsdale, AZ

Customer Success Manager February 2015 - Present

● Managed a book of business comprised of over 50,000 advertising accounts

● Developed and implemented the launch of a new chat segment to allow for better support with our clients

● Provided exceptional customer support by answering a high volume of inbound calls and emails, which lead to advertiser retention, revenue retention and growth

● Provided product feedback on Yelp Cashback

● Acted as a mentor for new hires and team members by providing sit-ins and leading trainings

● Conducted phone interviews and worked alongside recruiting department for potential new candidates

● Integrated strong interpersonal communication skills both with clients and internal employees to facilitate growth

● Develop knowledge base of advertising by staying up to date on competitor platforms

● Relayed product feedback that ultimately improved the experience of Self-Serve advertisers NorthPointe Student Apartments Tucson, AZ

Community Assistant February 2013 - August 2014

● Extensive training in marketing to students on the University of Arizona campus

● Event planning and coordinating for apartment events

● Completed the initial setup and configuration of two “move-ins” and successfully led directed furniture movers to over 900 bedrooms.

● Functioned as a liaison between managers and residents and handled conflict management COMMUNITY INVOLVEMENT:

UMOM, Volunteer, 2016 - present

Southwest Autism Research, Volunteer - 2016

Divorce Recovery, Intern 2014 - 2015

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