Ashley Garcia

Phoenix, AZ

(***) ***- ****

ac7j57@r.postjobfree.com

EDUCATION

University of Arizona Tucson, AZ

Bachelor of Arts in Psychology, December 2014

Bachelor of Arts in Communication, December 2014

PROFESSIONAL EXPERIENCE

Yelp Scottsdale, AZ

Customer Success Manager February 2015 - Present

● Managed a book of business comprised of over 50,000 advertising accounts

● Developed and implemented the launch of a new chat segment to allow for better support with our clients

● Provided exceptional customer support by answering a high volume of inbound calls and emails, which lead to advertiser retention, revenue retention and growth

● Provided product feedback on Yelp Cashback

● Acted as a mentor for new hires and team members by providing sit-ins and leading trainings

● Conducted phone interviews and worked alongside recruiting department for potential new candidates

● Integrated strong interpersonal communication skills both with clients and internal employees to facilitate growth

● Develop knowledge base of advertising by staying up to date on competitor platforms

● Relayed product feedback that ultimately improved the experience of Self-Serve advertisers NorthPointe Student Apartments Tucson, AZ

Community Assistant February 2013 - August 2014

● Extensive training in marketing to students on the University of Arizona campus

● Event planning and coordinating for apartment events

● Completed the initial setup and configuration of two “move-ins” and successfully led directed furniture movers to over 900 bedrooms.

● Functioned as a liaison between managers and residents and handled conflict management COMMUNITY INVOLVEMENT:

UMOM, Volunteer, 2016 - present

Southwest Autism Research, Volunteer - 2016

Divorce Recovery, Intern 2014 - 2015

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