Washington, DC 20018
ADSYSTECH INC BUISNESS ANALYST SEP 2015
Develop business architecture using requirements such as scope, processes, alternatives, and risks.
Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
Conduct 6+ levels of testing including functional, regression, user acceptance, integration, reports and performance to verify the client’s needs are met.
Communicate client’s business requirements by constructing easy-to-understand data and process models.
Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
Engage client to gather software requirements/business rules, and ensure alignment with development teams
Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
Evaluate risks related to requirements implementation, testing processes, project communications, and training saving the company on average $5,000+.
Identify and reconcile errors in client data to ensure accurate business requirements.
Draft and maintain business requirements and align them with functional and technical requirements.
Facilitate monthly meetings with clients to document requirements and explore potential solutions.
LE MERIDIEN ARLINGTON
Server / Bartender
Jan 2016 – Feb 2017
Handled the setup, service and daily operations of bar serving an international clientele, tourists and business travelers. Entered orders into POS systems, prepared daily sales reports for management, conducted monthly inventory, and performed cash handling and reconciliation functions.
Earned consistent commendations for exemplary service delivery
Recognized for ability to quickly establish rapport with customers, up-sell products and build loyal clientele.
Selected and streamlined bar products based on analysis of consumption and sales, resulting in superior inventory and selection for guests.
Developed floor plans for auxiliary bars used for large private parties, resulting in faster service, improved efficiency and enhanced guest satisfaction.
LE MERIDIEN ARLINGTON
Dec 2010 – sep 2015
Answered calls, booked reservations, accommodated guests
Monitored the open dining selection of restaurant
Estimated wait times for guests
Asmara University, Eritrea
Bachelor of Arts in Hospitality & Business
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint,).
knowledge of SQL and relational database management systems.
Knowledge of SSRS