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Customer Service Representative

Houston, TX
October 30, 2018

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Leslie Delagarza

***** ******* **

Houston, TX



Experienced Bilingual Customer Service Representative with over 4 years of experience in telephone and face-to-face customer service, including data entry, dispatch and customer care. Reliable and driven with strong communication skills to resolve conflicts. Committed to providing high-quality customer care and known for ability to build relationships resulting in customer satisfaction.


●Bilingual (Spanish)

●Exceptional Conflict Resolution Skills

●Strong Data Entry and Research

●Detail-Oriented and focused

●Administrative/clerical skills; 50 wpm typing speed, highly organized

●Excellent interpersonal and communication skills

●Friendly, Hardworking & Dedicated

●Advanced knowledge of using Microsoft Word, Outlook, Excel, and PowerPoint

●Call-center experience


ACCC Insurance- Claims

Customer Service Rep II April 2018- Current (promotion)

Customer Service Representative August 2017-June 2018

●Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns

●Consult with customers to evaluate needs and determine best options regarding policies.

●Update/Make changes to existing policies

●Inform clients of their accounts/update client information

●Admin work/Policy underwriting/account changes

●Maintained an audit score from recorded calls at an average of 99% for 1 year including promotions while handling around 100 calls a day.

●Met established performance metrics by setting work related goals, reporting progress and assisting with assigned special projects.

Payless Shoesource

Customer Service Representative Jan 2017- June 2017.

●Assist customers with existing accounts and inform them of new procedures

●Respond to customer complaints and concerns

●Complete online transactions

●Document customer’s phone calls and report damaged items

●Provide account information/update existing accounts

●Increased surveys scores by 15%; “Top Audit Score Mid Term 2017”

EMA Studios

Customer Service Assistant 2015-2017

●Respond to inquiries and concerns regarding service via telephone or email

●Consult with customers to evaluate needs and determine best options

●Resolve conflicts and concerns for callers

●Typed documents such as correspondence, drafts, memos, emails and reports.

●Maintained database of products


Lone Star North Harris (Human Resources)

2016- Summer 2018

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