Tabitha Nicole Newton

*** ******* ******

Kalamazoo, MI 49001

Home: 269-***-****

Cell: 269-***-****

ac7it8@r.postjobfree.com

Summary

Highly motivated, result oriented, customer focused professional with a wide range of experience in customer facing roles. Able to excel in a fast paced culture, manage multiple priorities, and work independently, as well as in a team environment.

core competencies

Onboarding

Meeting Facilitator

Customer Allegiance Advocate

Time Management

Project Execution

Critical Thinking

Change Agent

Communication Skills

Customer Satisfaction

Team Building

Certified Achieve Global Trainer

“Can Do” Attitude

Multi-Tasking

Events Coordination

LOTC Reporting

Attention to Detail

JDEdwards

Freight quoting/scheduling

Leadership

Receptionist Coverage

Microsoft Office

Confidentiality

Active Listening

Problem Solving

professional experience

THERMO FISHER SCIENTIFIC 7/2017 – Present

Human Resource Intern

Owned the onboarding process while current HR Generalist was on leave. Responsibilities include: gathering two forms of identification for I9 filing, obtaining signed Thermo Fisher policies and procedures, filing, working with recruiters, hiring managers, TAC, and HR coordinators while scheduling onboarding sessions, scanning documents to payroll, presenting HR portion of onboarding, creating employee badges.

THERMO FISHER SCIENTIFIC 8/2014 – Present

Kalamazoo, MI

Achieve Global Certified Trainer

Description: Delivery of soft skills training to customer service team. Effectively train, coach, and mentor customer facing employees to increase Customer Allegiance Score and overall skill sets.

THERMO FISHER SCIENTIFIC 5/2009 – Present

Kalamazoo, MI

Senior International Customer Care Representative

Description: Customer Satisfaction, Order Entry, problem solving, complaint handling, warranty replacements, RGA's, quoting, shipping documentation, Export Compliance, facilitate biweekly “Best Practice” meetings with distribution and customer care, filing, manage customer accounts for multiple business units, CAS Customer Advocate, LOTC reporting, certified trainer, Customer Allegiance Award Winner, on-boarding, daily standup meetings with SLT representing CAS, critical thinking, cross departmental partnership

THERMO FISHER SCIENTIFIC 11/2006– 5/2009

Kalamazoo, MI

Inspector Packer

Description: Inspected/manufactured product used in healthcare, line leader, set up and changed over line against product specifications, troubleshooting malfunctioning machinery, documentation, quality checks every 15 minutes, backup Quality Assurance Inspector for all lines

BERMO ENTERPRISE 07/2004-11/2007

Kalamazoo, MI

Assistant Manager

Description: daily income reports for earnings, generated nightly deposit determined by balancing employees cash drawers each shift, hired/fired employees, set up creative displays in store, open/closing duties, customer complaints, stock room unloading from weekly truck delivery, filling/styling shelves on floor with weekly shipment of new goods

Education

Ludington High School

1999-2003

Kalamazoo Valley Community College

ASSOCIATES OF ARTS 2013

Southern New Hampshire University

BS.BAD.HRM BS Business Administration and Human Resource Management

2015-2018

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