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Executive Assistant Customer Service

Hamden, CT
October 27, 2018

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Stephanie Dawson

E-Mail: Mobile: 203-***-****

Executive Assistant

** **** *****’ experience as a dynamic season Executive Assistant. Pro-active, highly organized with the ability to keep the C Suite organized and productive. Take charge in the absence of the executive as a problem-solver while maintaining a positive, professional demeanor in a variety of situations. Experience with Microsoft Office Suite (PowerPoint, Excel) is a 10. Strong work ethics, unshakable morality, and the ability to interact with various tiers within an organization. Confident mature Executive Assistant.

Skill Summary

E-mail, calendar, and contact management

Travel coordination (domestic/international)

Video/conference call scheduling

Expense reconciliation (business/personal)

Project Forecasting

Event planning – (15 – 250+ attendees)

Procurement/vendor contract management

Media and press coordination

Board of Directors meeting preparation

Liaison between executives internal/external parties

A wide degree of creativity

Exceptional customer service skills

Poise under pressure

Superior interpersonal skills

Superb project management skills

Willingness to assist

Delegate and take charge


Office Management skills

Collaborates well with others

Microsoft Office 2016, PC/Mac

Outlook, Lotus Notes, Google Apps

Word, Excel, Access, PowerPoint

Concur, Bloomberg, ADP, Global

Adobe Acrobat, Blue Beam

Salesforce, CRM, CSTS, Oracle

Google, Bing, Explorer

Facebook, LinkedIn, Tweet,

Skype, FaceTime, YouTube, WebEx

65 wpm, Dictaphone, FLH 40 wpm

Office Equipment

Apple Mac and iPad, Blackberry, IBM ThinkPad PC, Dell PC, Hewlett Packard PC, Calculator, Postage Meters, Turret, Various Printers, Scanner/Copier Machines and Facsimile.

Career Overview

Temporary and Contract (Day and Evening) Executive Assistant for C-Level Executives 08/11 – Present

Contractor Executive Assistant to the CEO, President-Founder & Sales Assistant to VP of Operations of AtmosAir Solutions

Managing calendars across multiple time zones, prepare domestic and international travel, coordinate meetings and materials.

Extensive research and project coordination; ad hoc projects with prompt turnaround.

Enhanced detailed communication with all clients, keeps all information confidential and secure

Generating weekly sales reports, updating accounts in Salesforce, product forecast for senior managers, executives and BoD’s

Prep marketing materials via creating power point presentations, construct booklets for distribution.

Handled inbound distributors, customer and sales representative inquirers.

Trade show preparation to reinforce the brand to increase awareness of the company products.

Tracking projects, products, inventory availability, backorders, raw materials, business tracking using Global.

Account Executives, Managers and President Senior Vice President and Team Investor Relations of Gartner Group

Gathered 47 states 2011 tax returns, scanned, electronically filed and reviewed.

Screen phone calls, read, direct, and prioritize mail; respond to routine questions; direct inquiries to the appropriate sources.

Chief Quality Officer and Chief Medical Officer of Smilow Cancer Hospital

Update reoccurring departmental, one on one and standing meetings.

Electronically arranged international and domestic travel arrangements using Amex travel.

Prepared and posted paperless meeting agendas and briefing information electronically in PDF for the executive team.

Researched, coordinated divisional retreats, site events and dinner planning.

Acted as liaison executives team, middle management and administrative staff.

Trained onboard temporary Executive and Administrative Assistant.

Senior Vice President, Executive Director of Smilow Cancer Hospital

Provided a professional mature demeanor with executive team.

Maintained executives complicated calendar scheduling and e-mail using outlook.

Managed fellows and interns interview scheduling.

Generated correspondence on behalf of the principle(s) absence.

Coordinated meeting retreats, attendee tracking, conference room and catering scheduling.

Arranged comprehensive travel, flight and hotel bookings, ground transportation, itinerary preparation.

Back up executive assistant support to the Chief Quality Officer.

Excellent interpersonal and customer service skills; respond and expedite messages in a timely manner.

Executive Chairman, Chief Executive Officer of Novitex Enterprise Solutions

Collaborated with regional and marketing team leaders in managing appearances and speaking engagements for CEO.

Built strong relationships with C-level Executive Assistants across several industries.

Prepared and edited meeting materials for the Board of Director and Business Council.

Arranged travel for air, car rental, hotel, car service electronically; reconciled AMEX business monthly charges.

Point person collecting information, announcements to prepare for town hall meetings.

Prepared group e-mails, project tracking, updated-created contact list in outlook.

Handle confidential information and correspondence discreetly.

Stephanie Dawson

Executive Assistant

Page 2.

Contract Executive Assistant to Chief Marketing Officer, Senior Vice President and Marketing Director

Direct Energy Marketing Home Services

Extensive domestic & international travel arrangements, including ground transportation, expense processing through Concur,.

Organized demanding meeting schedules, extensive follow-up and briefed CMO; attended and record meeting notes.

Excel report and PowerPoint preparations; tracked projects and request until completion.

Assisted with medical and dental insurance reimbursements for CMO.

Executive Assistant to Managing Director and Consultant 08/10–08/2011

GREENWICH ASSOCIATES, Stamford, Connecticut

Executing sales letters; input client information in Salesforce, CRM.

Daily Notes, ensuring client information in CSTS.

Producing appropriate materials for presentations. Ensured consultants’ calendars are up to date and accurate.

Coordinated travel arrangements and tracked travel information monthly.

Created, updated client contracts and proposals.

ADP payroll management for consultants.

Temporary Executive Assistant 09/07-02/2008

Managing Director and Sales/Distress Team on Trading Floor UBS Financial

Extensive domestic & international travel arrangements, expense processing through Concur, Hoyt car reservations.

Organized demanding meeting schedules, extensive follow-up and briefed CMO; attended and record meeting notes

Excel report and PowerPoint preparations; tracked projects and request until completion

Assisted with medical and dental insurance reimbursements for CMO.

Northeast Regional Executive Assistant/Office Manager

(8 Northeast branches, 350 employees-position eliminated due to regional office relocating to Pennsylvania) 03/03-09/2007

COUNTRYWIDE FINANCIAL, Stamford, Connecticut

Efficiently managed the regional office of the Divisional President and Regional Vice President effectively.

Concur travel arrangements for air, car rental, hotel, Hoyt car service ground transportation.

Handled internal and external communication, update complex calendar and travel itineraries.

Managed service awards for Northeast employees by way of the Divisional Office.

Coordinated quarterly and yearly conference offsite meetings.

Supervised eight administrative assistants and assisted the eight branch offices with their operational and sales force paper work.

Prepared and processed background checks, new hire, onboard and termination information, compliance completion follow-up.

Screened and respond to incoming correspondence mail, customer personal inquiries in Lotus Notes.

Acted on behalf of the executives on critical issues in their absence.

Handled Presidents personal humanitarian endeavors and managed personal household and credit card accounts.

Extensive time management skills in a deadline-driven environment.


Education: Gateway Community College, New Haven, Connecticut (pursuing B.A. Degree in Business Administration, Concentration International Marketing, will transfer to the University of Connecticut located in Stamford, CT to complete business degree 12/2020)

Professional Development

Compliance Certification 2007; Underwriting Training; Certification in Microsoft 2010 (Outlook, Word, Excel and PowerPoint); Employer Sponsored Seminars; Proactive Listening; Expressing Yourself-Presenting your Thoughts & Ideas; English Grammar for Secretaries; External Sponsored Seminars: Dun & Bradstreet Managerial Techniques for Executive Secretaries; How to Deal with Difficult People.

Civic Service

Political campaign volunteer, Norwalk, CT; Corporate Coordinator for Special Olympics Fundraiser Volunteer, Orange, CT; Jackie Robinson Foundation Afternoon of Jazz Volunteer, Norwalk, CT; Mill River Playground Volunteer, Stamford, CT; Miss America Organization-Appearance Coordinator for sister pageant Connecticut Outstanding Teen Division; Habitat of Humanity, New Haven, CT, Raising finances for local food pantry, Christmas Toys for local agencies.

Strong work ethics, unshakable morality and the ability to interact with senior executives.

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