Customer Service Front Office

CURRICULUM VITAE

PERSONAL DETAILS

Name : Grace Wambui Muigai

Date of Birth : 18th March 1989

Gender : Female

Nationality : Kenyan

Marital Status : single

Religion : Christian

Tel : +974********

Weight : 68 kgs

Height : 5’5ft

Passport no : A1813136

Date of Issue : 14thFeb 2012

Expiry Date : 12th Feb 2022

Languages : English, Kiswahili

Email : ******.********@*****.***

CAREER OBJECTIVE

To get the necessary work experience in this industry and to become a model employee and an example to others.

PERSONAL ATTRIBUTES

Committed to work.

Always reliable.

Able to work without supervision.

Friendly and outgoing person.

EDUCATION BACKGROUND

2009 PESMA Computers Training Center

Certificate in Front Office and Housekeeping

Certificate in Computer Packages

2004-2007 St. Pauls Nyathuna Secondary School

Kenya Certificate of Secondary Education

1996-2003 Nyathuna Primary School

Kenya Certificate of Primary Education

WORKING EXPERIENCE

MARCH 2018 To Date AQUAPARK

QATAR

Position: Front Office / guestservice

Duties & Responsibilities

Making and receiving calls.

Keeping and updating of guest records.

Filling and documentation of data.

Greeting all the guests in a professional manner.

Handling guests queries.

Keeping safe custody of equipment and the revenue or cash proceeds collected.

Ensuring cleanliness around the reception area.

Preparing invoices and credit notes.

Keeping and updating records.

2015 june-2017 kk security

Position: security guard

. patrolling securing and monitoring the premises.

.Ensuring visitors are checked before and after entry and are appropriately signed in and way out.

.Guarding variables within the building.

.Monitoring CCTV and ensuring it is working well and recording to date.

.Updates with team on swooping shifts.

.

2010May 2014 Hotel nomads/Club Vanillas

Position: waitress

Duties & Responsibilities

Clearance – Removing dishes and glasses from tables.

Crumbing down – Making sure all left over are removed from tables.

Setting up of tables for the restaurant to look clean and tidy.

Attend to multiple customers by sitting them down.

Take detailed orders from customers and send the orders to the kitchen.

Pick up the orders from the kitchen and serve customers.

Check the customers from time to time to make sure he/she is okay.

Collect payment from customers after they are done.

HOBBIES AND INTERESTS

Traveling

Meeting with new friends

Making New Friends

Listening to music

REFEREES

Chris N. Wanyoike

Managing Director

Hotel Nomads

Telephone: +254-*********

Mr. Mwaura

Kk security company

Telephone: +254-********

Mr. Swami samaganji

Supervisor AQUAPARK

Qatart tel:974********

Email: *****@*************.***

Contact this candidate