Sergio S. Meraz

Lee’s Summit, MO *****

949-***-**** Cell

ac7igp@r.postjobfree.com

OBJECTIVE

Skilled professional with twenty years of experience in the field of Information Technology. I am a dedicated, highly motivated team player with proven leadership and communication skills. Seeking an opportunity to utilize my talents, and skills. I have the follow-through and positive attitude that will allow me to achieve company targets.

SUMMARY OF QUALIFICATIONS

• Experience in managing various computing platforms.

• Hardware and software installation, configuration and maintenance.

• Ability to function as a team player and alternatively work independently to

achieve objectives.

• Excellent communication and interpersonal skills.

• Self-motivated, efficient, resourceful and reliable under pressure.

• Confident and poised in interactions with individuals at all levels.

• Detail oriented and resourceful with ability to multitask.

• Possess strong problem resolution skills.

• Dedicated individual achieving a reputation for consistently going beyond what is

required.

• Bilingual in English/Spanish.

TECHNICAL KNOWLEDGE

Microsoft Office 360 2010 / 2016 applications and other standard office environment software including Word, Excel, Outlook, Lync, Adobe Acrobat,

Working understanding of remote connectivity software (RDP, Citrix, and Cisco VPN), Cisco switches, routers, and TCP / IP networking

Experience with Microsoft Active Directory, administration, creation of user accounts and Internet email.

PROFESSIONAL EXPERIENCE

Integrity Home Care Lee’s Summit MO September 2017 to August 2018

Technical Support Analyst

Performed problem determination and resolution via phone, email, chat, and in house ticket system to on-site and remote users

Performed software, hardware, installations and testing. Setup and deployed work stations, laptops, and tablets.

Maintained Active Directory and Office 365 user administration.

Worked with end-users, both staff and management, to determine requirements for new systems or modifications to existing systems.

Supported Microsoft Operating Systems, Office 365 applications and other standard office environment software.

Ran monthly activity reports and reviewed to identify issues and trends.

Trained current associates and new employees.

Created and maintained documentation and equipment inventory.

Complied with HIPAA Policies. Maintained confidentiality of information relating to the patient and family

Short Circuit Electronics Lee’s Summit MO December 2011 to August 2017

Technical Support Analyst

Performed problem determination and resolution via phone, email, chat, and in house ticket system to remote users.

Supported Microsoft Operating Systems, Office 365 applications and other standard office environment software.

Supported CCTV hardware and software and system installations.

Ran monthly activity reports and reviewed to identify issues and trends.

Trained current associates, new employees and technicians.

Created proposals for equipment and technician labor.

Created and maintained documentation

ScriptPro Mission, KS Oct 2010 to Oct 2011

Technical Support Analyst

Performed problem determination and resolution via phone, email, chat, and in house ticket system to remote users.

Performed encoding, debugging and testing of ScriptPro proprietary software systems by writing and editing software programs after conducting a technical analysis and review of system performance.

Provided proper documentation of software changes, network diagrams and call notes.

Provided technical support for communication hardware including serial and TCP/IP Network configurations.

Provided remote software configurations and upgrade support for new system installations and existing systems.

Created and maintained documentation.

Complied with HIPAA Policies. Maintained confidentiality of information relating to the patient and family

Ingenuity Consulting/AMC Kansas City, MO April 2010 to October 2010

System Engineer

Performed problem determination and resolution via phone, email, chat, and in house ticket system to on-site and remote users

Performed all system administration tasks for HP TRU64, VMS, Linux platforms (e.g. performance tuning, software and hardware installation and configuration, system security, administration,, system backup / restore, user account maintenance, risk mitigation, trend analysis…).

Managed client escalations, scheduled and coordinated system maintenance events.

Created and managed client technology road map, technology forecasting, disaster recovery.

Created and maintained documentation.

Cerner Corporation Kansas City, MO January 2005 to February 2010

System Architect

Performed problem determination and resolution via phone, email, chat, and in house ticket system to remote users.

Performed all system administration tasks for IBM AIX RS600, HP-UX, Linux and VMS platforms (e.g. performance tuning, software and hardware installation and configuration, system security, administration,, system backup / restore, user account maintenance, risk mitigation, trend analysis…).

Managed client escalations, scheduled and coordinated system maintenance events.

Created and managed client technology road map, technology forecasting, and disaster recovery.

Provided training for clients, and colleagues

Supported and managed projects for new/existing hardware/software/applications.

Created and maintained documentation.

MILITARY EXPERIENCE

United States Air Force Worldwide

Communications Specialist

Supported and maintained communications hardware and software.

EDUCATION

New Mexico State University; Business Computer Systems;

Dona Ana Community College; Microcomputer Technology

IBM Technical Training, full line of RS6000 system administration, networking, and

Hardware courses.

Digital Equipment Corporation Technical Training Facility; full line of VMS, system administration, Networking, and hardware courses.

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