James E. Good firstname.lastname@example.org
Certified Security Professional who is highly ambitious, a results-driven individual with experience in Identity Access Management Technologies and Systems Engineering. Has the proven knowledge and abilities to effectively utilize his experience in analyzing and managing information systems, technologies, security tools, controls, policies, and procedures necessary to implement and manage organizational risks.
Has defined experience focusing on Analyzing Systems, Operations, Data Centers, Security. Able to perform Network Administration, set Security Controls, harden systems through Identity & Access Management. Long term commitment to information security. Focused and detail-oriented problem solver with strong leadership, organizational, and communication skills.
Identity and Access Management
Risk & Security Assessments
Systems Analysis & Troubleshooting
Audit & Remediation
Systems Design & Configuration
Installation & Monitoring Systems
Business Continuity Planning
ACTIVE DIRECTORY, TCP/IP, DNS, DHCP, CMDB, LAN, WAN, WINSERVER 2000-2016r2, HYPER-V, CLOUD, SYSTEMS ADMINISTRATION, IPAM, INFOBLOX, LDAP, ESXi, SCCM, SQL, SCOM, SIEM, IAM, PAM, PIM, EMC, CISCO IDS, IPS, QRADAR, SEP, DR, DLP, SOLAR WINDS ORION, VPN, VMWARE, VSPHERE, VCENTER, EXCHANGE, ITIL, CITRIX.
Education and Certifications
SECURITY+, MCSE, CCNA, NETWORK+, A+, SERVER+, CISSP*, CISM* *In-Process
*New Horizons Computer Learning Center, Tampa, FL
Prairie State College, Chicago Heights, IL Business Administration, Computer Sciences
ABBTECH Professional Resources, Inc – Sterling, VA
Dell – Tampa, FL SYSTEMS ENGINEER Sept. 2018 - Current
Responsible for migrating Laptops, Desktops in a Systems hardware refresh at various client sites.
Performed Data wipes on all systems before shipping back to Dell.
IT Authorities, Inc, Staffing – Tampa, FL Apr. 2018 – June. 2018
Coke Cola Canada, Tampa, Florida SR. SYSTEMS ANALYST / ENGINEER
Responsible for analyzing, identifying and documenting systems to set up a Parallel network at 64 remote locations.
Created Domain Controllers on Win2016 Server, did patching, updates & Virtualizations setups at each site.
Configured & deployed new IT infrastructure. Reconfigured existing technology to support Coca Cola Canada.
Analyzed and confirmed Active Directory OU’s, moves, accounts, DHCP Scopes, File share setups, permissions properly for migration.
Installed printers, drivers at each site (64). Analyzed, troubleshoot and corrected connectivity issues.
Monitored Labtech, ConnectWise Ticketing system to resolve or elevate issues.
Performed setup troubleshooting with Onsite techs.
Robert Half Technology, Staffing – Tampa, FL Aug. 2017 – Dec. 2017
Hit Promotional Products, Largo, FL SYSTEMS ANALYST / ADMINISTRATOR
Responsible for analyzing and monitoring systems for risk on Dell architecture & AD environment through V-SPHERE, Level 3 monitoring using GRC security policies.
Setup, installed, configured PC’s & VM’s, Laptops, BYOD, phones for all corporate users.
Monitored and administered Physical Security Access Controls, Safety for employees with CCTV, Card Access at 10 locations.
Supported all 3rd party application installations, security, version control, updating, patching and vulnerability remediation while monitoring SIEM of those processes.
Interacted with Stakeholders to understand needs. Installed updates, enhancements, fixes on App Nodes for Production, PAT & UAT servers using MySQL scripts and queries.
Analyzed, updated and migrated 900+ users from 2013 to Exchange 2016, including installing Office 365 on all migrated systems.
Analyzed, upgraded and managed the Symantec Endpoint Protection (SEP) from 12.1 to 12.6 on all endpoints.
Kobie Marketing – St. Petersburg, FL SYSTEMS ADMINISTRATOR March 2017 – Jun. 2017
Processed SQL scripts on Postgres & JBoss databases & Windows Server 2008 AD platform for Production, PAT & UAT environments using AWS for VM’s & IIS 8.0, IIS8.5 for IOT.
Set-up, reviewed, monitored report generating jobs running against databases and app nodes in production, PAT, UAT for file transfers and report generation, file delivery improvements. Reported failures to development team.
Monitored Splunk, SIEM, IAM, IP Monitor, IIS and job builds for failures and debugged, fixed any issues.
Provided support of Dell & Cisco infrastructure with accordance to Security and change control standards patching and updating systems.
Collabera, Inc. Staffing – Morristown, NJ Mar. 2015 - Nov. 2016
Thermal King/Trane, Minneapolis, Mn SYSTEMS SECURITY ENGINEER / BUSINESS ANALYST / ARCHITECT
Responsible for analyzing, designing, setting up, installing, configuring 120 host W2012r2 servers & 480 VMs, patched Dell Windows 2012r2 Servers for 2003 Server EOL which included implementing, migrating all data, software, user accounts, GPO’s, permissions, etc. onto the new systems. Tested, documented, CMDB approval of systems before putting into production.
Worked with Stakeholders & SME’s to understand problems and needs.
Installed, configured O365 and migrated 30,000 mailboxes for Outlook.
Setup, configured, monitored storage backups, CLUSTERS, SANs with continuous monitoring on SolarWinds Orion, SIEM for SEP, DR, DLP & HA.
Conducted, documented, and finalized the security assessment report (SAR) for the audit team and senior management.
Ran SQL queries on SharePoint Volumes and performed cleanup.
Completed the project in 1 years on a 2-yr. goal and saved $320,000 on project cost.
i-Tech Solutions, Inc. Staffing – Farmington, CT Feb. 2014 – Dec. 2014
United Health Group – Minneapolis, Mn SR BUSINESS OPERATIONS ANALYST
Responsible for security control assessments and provide Auditing with essential information needed to make risk-based decisions on designated set of common controls.
Developed a variety of Assessment & Authorization deliverables including; System Security Plan, Security Assessment Reports, CMDB processes, Contingency Plans, and POA&M for review and approval.
Performed Business Impact Analysis (BIA), System Record of Notice (SORN), and initiated corrective measures when security vulnerabilities occurred and existed.
Member of 38-man team patching Windows 2008/12 Systems & applications through HPOO & VMware consoles. Environment had 29000 Windows VM’s. (.NET 3.5, .NET 4.0, .NET 4.5, 4.51, IIS 7.0, SEP)
Analyzed, monitored and checked SIEM logs / IAM processes to troubleshoot root cause incidents. Collaborate with other team members in WAR room to fix, update and repair systems.
Ciber Inc, Staffing – Greenfield, CO Oct. 2012 - Nov. 2013
Mayo Clinics – Rochester, Mn BUSINESS ANALYST / SR SYSTEMS ENGINEER
Met with Sr. level management to develop project scope and access project constraints, risk and expectations. Created plans, deliverables, schedules, task list timelines to obtain project goals.
Provided leadership creating a new Business Security Strategy for whole organization and a BCP for security improvements and business processes. Our team recommended new GRC security controls and more efficient configurations following ISO 27001, HIPAA, COBIT, NIST, CIA security standards.
Performed security risk analysis, database query & other assessments for BIA. Assisted with pen testing the environment.
Managed working with internal audit teams for changing security processes to fulfill business needs and standards.
Redefined and formulated security policies and operational procedure plans to meet and fulfill business needs, set new standards and a new security framework.
Performed analysis of systems, documented, and worked with Stakeholders creating new processes, GPO’s, new RBAC to protect and harden servers to lessen risk vulnerabilities using Qradar, SIEM, AD, IAM systems like Splunk, SolarWinds, SEP.
Performed continuous deep packet-level behavioral analysis using Solar Winds Orion, NTA, NPM troubleshooting and maintain integrity of LAN’s, WAN’s.
Documented change management control processes, created new reports, flow charts to help support solutions from service assessments.
Held weekly team meetings and documented findings, results, conclusions, solutions and reported to management at stakeholder meetings.
Accessed risk and made changes to policies, procedures, agreed upon from project scope to implementing in production environments.
Implemented Lieberman’s Enterprise Random Password Management (ERPM) platform to negate static administrative rights to users. Conducted user training on ERPM to stakeholders.
Monitored and configured Cisco IDS / IPS ASA systems.
Trained users on administration of systems, consulted with departmental stakeholders, managers, engineers to create better processes for future stability and scalability.
NetView Inc., Staffing – Hartford, CT Nov. 2011 – Oct. 2012
Macy’s Systems & Technology – Minneapolis, Mn SYSTEMS ENGINEER / ADMINISTRATOR Jul. 2012 – Oct. 2012
Performed strong customer service interfacing while maintaining break/fix repairs of equipment.
Diagnosed hardware and researched software Vendor solutions.
Troubleshooted proxy and firewalls for TCP/IP telecommunication issues
Ordered and tracked system parts on AMI and installation of systems.
Provided hands-on system support for CCTV, PBX phone systems, POS Registers, switches, and routers.
Imaged and refreshed PC’s to standard builds and performed application deployment & configuration of systems while maintaining 300 registers both locally and remotely
Target Corporation – Minneapolis, Mn NETWORK ADMINISTRATOR / Consultant Nov. 2011 – Jul. 2012
Tore down and setup 1500 workstations over 2 weekends.
Pulled LAN cables, terminated ends and tested connectivity.
Upgraded handheld scanners, signature pads using PCI -DSS standards on 800 registers at 10 stores.
Performed routine diagnostic testing, troubleshooting and installation of PC workstations, registers, printers with break/fix analysis.
Paradigm Technologies, Staffing – Chicago, IL BUSINESS ANALYST / Consultant May 2011 – Jul. 2012
UnitedHealth Group – Minneapolis, Mn BUSINESS ANALYST / Consultant
Provided analysis and documented life cycle of assets; inventoried and Decommissioning of workstations, laptops, servers, routers, and printers.
CNA Insurance – Minneapolis, Mn NETWORK ANALYST / ADMIN Jul. 2011 – Nov. 2011
Set-up, image and configured workstations, and laptops utilizing SCCM & AD.
Supported VOIP phone system with MPLS for QOS, connectivity and analyzed,
managed network systems with WinServer08r2.
Configured routers and proxy ACLs for Access Control of users (Both Physical & Network).
Managed vlans on switches to include newly added systems.
Pomeroy IT, Staffing – Hebron, KY NETWORK ADMIN / Consultant Jul. 2009 – Jul. 2011
Pearle Vision – Minneapolis, Mn PC Technician Jul. 2011
Performed tear-down and installation of 15 POS registers.
Configured and tweaked router connections for systems compliance and standards.
Lowe’s – Minneapolis, Mn LEAD INSTALLER/ Engineer Apr.2010 – Apr.2011
Performed tear-down and redeployment of 360 workstations at 6 metro locations.
Trained and managed a team of 3 installers.
Managed the IIS software updates for Win2008 servers and desktops using SMS.
Edward D. Jones Investments – Minneapolis, Mn NETWORK ANALYST / ENGINEER Jul.2009 – Aug.2009
Championed launch of integration of Cisco 3550-60 switches and 2801 routers and proxy server.
Configured ACL’s on Routers, proxy server, firewalls, and setup Vlans on switches for newly added systems.
Performed desktop rollouts, network setup, workstation installation and testing at 12 locations.
Rollouts, Inc., Staffing – Minneapolis, Mn NETWORK ENGINEER / Consultant Jun. 2002 – Aug. 2011
Barnes & Noble/St. Mary’s University – Minneapolis, MN POS Technician Aug. 2011
Decommissioned and installed 4 POS systems University Bookstores.
Sunglass Hut – Minneapolis, Mn PC TECH Jan. 2009– Feb. 2009
Meticulously upgraded Windows 2003 systems to Windows 2008 and IIS application installations at 6 locations.
Target Corporation – Minneapolis, Mn LEAD NETWORK ADMIN Dec. 2008
Spearheaded decommission, installation and configuration of 3850-3860 switches
Chipotle Mexican -Minneapolis, Mn LEAD INSTALLER Aug 2007
Installed security CCTV cameras and performed cabling at 6 metro locations.
TekSystems, Inc. - Minneapolis, MN Network Engineer / Consultant Aug. 1999 – May 2002
TSA - Lead Coordinator/ Network Administrator / Engineer Nov. 2001 – May 2002
Administered launch, technical support of airport screening testing systems: Scope including Setup,
Configured & administered Routers, Switches, 2 Win2003 Servers and 95 Desktops outdoors in hotel parking lot.
Medica Insurance Corporation / Imaging Specialist March 2001 – July 2001
Managed an installation and deployment project for 1,000 desktops with a Win2K rollout using Ghost & SMS.
GE Capital Fleet Services / Imaging Specialist July 2001 – Nov. 2001
Integrated 1200 desktops, administering installation, configuration, deployment, training and testing of systems.
Walden Leasing Group / Lead Network Administrator June 2001 – July 2001
Supported 40 end users, administering desktop and software issues, conflicts using Win2K and Exch. Server 5.5.
Hartford Insurance / Imaging Specialist Nov. 2000 – March 2001
Utilized Ghost and SMS to seamlessly deploy 350+ desktops Win2K.
Lawson Software / Imaging Specialist June 2000 – Nov. 2000
Utilized Ghost to deploy 500+ Win2k desktops and applications.
Wells Fargo Bank / Imaging Specialist / Lead Coordinator Aug. 1999 – June 2000
Converted 6000+ desktops utilizing Win2k, Wise 3.1, Ghost and SMS.