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Microsoft Office Sales

Pittsburgh, PA
October 26, 2018

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*** *. ******* **. ***. *, Pittsburgh, PA 15213 ● 616-***-**** ●


ESL Instructor, AmeriCorps August 2017-August 2018

The Literacy Center of West Michigan, Grand Rapids, Michigan

Served over 1700 hours to provide English language instruction to adults with varying needs and backgrounds

Taught 5 English classes per week at varying locations throughout Grand Rapids

Managed and updated learner records and data, making sure that all of my files were up to date and well organized

Designed and implemented targeted and engaging lesson plans and developed course curriculum for future program instructors

Successfully coordinated monthly outreach events to engage and recruit community members as both volunteers and learners

Received a three session Cross-Cultural Communication training by Alan Headbloom ( focusing on cultural barriers in communication and how to overcome them

Testing and Documentation Intern May 2013-August 2017

Optimal Solutions, Wyoming, Michigan

Daily responsibilities included software testing, writing and editing documentation, and hardware management

I worked collaboratively with both development and sales teams to better inform my documentation writing and testing

Conducted both manual and automated software testing, the latter using Selenium to create automated scripts for in-browser testing

Used various tools including Jira, Selenium, and MySQL to expedite testing efforts

Wrote/edited/proofread user documentation including “How to” guides for system set-up, console use, and screen navigation


Bachelor’s of Arts, English August 2017

Grand Valley State University, Allendale, Michigan

Minor: History

GPA: 3.7/4.0

English Literature Study Abroad, Edgehill University, Ormskirk, UK

2nd place, Oldenburg Writing Contest, 2017


High-level proficiency with Microsoft Office applications

Experience solving both software and hardware related technical problems

Practiced communication skills, both written and oral

Effective working independently or in a team-based environment

Advanced knowledge of syntax and grammar

Close attention to detail

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