DYLAN TOSH
*** *. ******* **. ***. *, Pittsburgh, PA 15213 ● 616-***-**** ● ac7ieg@r.postjobfree.com
EXPERIENCE
ESL Instructor, AmeriCorps August 2017-August 2018
The Literacy Center of West Michigan, Grand Rapids, Michigan
Served over 1700 hours to provide English language instruction to adults with varying needs and backgrounds
Taught 5 English classes per week at varying locations throughout Grand Rapids
Managed and updated learner records and data, making sure that all of my files were up to date and well organized
Designed and implemented targeted and engaging lesson plans and developed course curriculum for future program instructors
Successfully coordinated monthly outreach events to engage and recruit community members as both volunteers and learners
Received a three session Cross-Cultural Communication training by Alan Headbloom (headbloom.com) focusing on cultural barriers in communication and how to overcome them
Testing and Documentation Intern May 2013-August 2017
Optimal Solutions, Wyoming, Michigan
Daily responsibilities included software testing, writing and editing documentation, and hardware management
I worked collaboratively with both development and sales teams to better inform my documentation writing and testing
Conducted both manual and automated software testing, the latter using Selenium to create automated scripts for in-browser testing
Used various tools including Jira, Selenium, and MySQL to expedite testing efforts
Wrote/edited/proofread user documentation including “How to” guides for system set-up, console use, and screen navigation
EDUCATION
Bachelor’s of Arts, English August 2017
Grand Valley State University, Allendale, Michigan
Minor: History
GPA: 3.7/4.0
English Literature Study Abroad, Edgehill University, Ormskirk, UK
2nd place, Oldenburg Writing Contest, 2017
SKILLS
High-level proficiency with Microsoft Office applications
Experience solving both software and hardware related technical problems
Practiced communication skills, both written and oral
Effective working independently or in a team-based environment
Advanced knowledge of syntax and grammar
Close attention to detail