Jelani Humbles- Washington D.C. *****
202-***-**** ac7i76@r.postjobfree.com
PROFILE SUMMARY
Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.
KNOWLEDGEABLE AREAS
Office 365
Virus/spyware removal
Desktop/Laptop repair
Kentico
Multiple application support
Operating system installation
TCP/IP
Testing Applications
Documents preparation
Application testing
SharePoint 2010/2013
Windows Server 2008/2012
Ports and Protocols
System restoration
Windows XP/7 Migration
System Backups
Spiceworks ticketing systems
Windows OS troubleshooting
Active Directory
Switches/routers
Hardware Installation
EXPERIENCE
R. Emmanuel Consulting, Washington, DC
Computer Technician
Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Managed Windows XP/Vista/Windows 7
Ensure that Spiceworks tickets are resolved and completed to the client’s satisfaction.
Active Directory – Resetting user accounts and Passwords
Takoma Aquatic Center, Washington, DC
Customer Service Representative (Volunteer) (October 2017 – May 2018)
oAnswered calls to the facility (30+ calls a day)
oChecked IDs
oAnswered questions about the facility and its programs
oRegulated who came into the facility to maintain a happy and safe facility
Harry Thomas Pool/ Turkey Thicket Aquatics Center, Washington, DC
Customer Service Representative (Employed) (June 3, 2018 – September 30, 2018)
oAnswered calls to the facility (30+ calls a day)
oChecked IDs
oAnswered questions about the facility and its programs
oRegulated who came into the facility to maintain a happy and safe facility
EDUCATION
H.O.P.E. Project – Helpdesk Support Training Program Certificate 2018
Phelps Senior High School (2012 - 2016)
Luke C Moore Public Charter HS (2016- 2017)
CERTIFICATION
CompTIA A+
Microsoft Word
Achieve Global - Stellar Customer Service Certificate