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Customer Service Representative

Location:
Washington, DC
Posted:
October 28, 2018

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Resume:

Jelani Humbles- Washington D.C. *****

202-***-**** ac7i76@r.postjobfree.com

PROFILE SUMMARY

Highly skilled in installing, repairing, maintenance and troubleshooting computer hardware and peripherals. Works well independently, or in a group settling providing all facets of computer support. Working knowledge of networking devices and printers. Knowledge and understanding of numerous software packages and operating systems. Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results. Excellent analytical and problem solving skills.

KNOWLEDGEABLE AREAS

Office 365

Virus/spyware removal

Desktop/Laptop repair

Kentico

Multiple application support

Operating system installation

TCP/IP

Testing Applications

Documents preparation

Application testing

SharePoint 2010/2013

Windows Server 2008/2012

Ports and Protocols

System restoration

Windows XP/7 Migration

System Backups

Spiceworks ticketing systems

Windows OS troubleshooting

Active Directory

Switches/routers

Hardware Installation

EXPERIENCE

R. Emmanuel Consulting, Washington, DC

Computer Technician

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Resolved customer complaints and concerns with strong verbal and negotiation skills.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Managed Windows XP/Vista/Windows 7

Ensure that Spiceworks tickets are resolved and completed to the client’s satisfaction.

Active Directory – Resetting user accounts and Passwords

Takoma Aquatic Center, Washington, DC

Customer Service Representative (Volunteer) (October 2017 – May 2018)

oAnswered calls to the facility (30+ calls a day)

oChecked IDs

oAnswered questions about the facility and its programs

oRegulated who came into the facility to maintain a happy and safe facility

Harry Thomas Pool/ Turkey Thicket Aquatics Center, Washington, DC

Customer Service Representative (Employed) (June 3, 2018 – September 30, 2018)

oAnswered calls to the facility (30+ calls a day)

oChecked IDs

oAnswered questions about the facility and its programs

oRegulated who came into the facility to maintain a happy and safe facility

EDUCATION

H.O.P.E. Project – Helpdesk Support Training Program Certificate 2018

Phelps Senior High School (2012 - 2016)

Luke C Moore Public Charter HS (2016- 2017)

CERTIFICATION

CompTIA A+

Microsoft Word

Achieve Global - Stellar Customer Service Certificate



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