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Customer Service Microsoft Office

Phoenix, AZ
October 28, 2018

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623-***-**** Glendale, AZ


Competitive business management professional with 10+ years of experience helping companies and organizations find success amidst a variety of locations, cultures, and demographics

Recognized with multiple awards for impact as a top performer and a loyal, motivated employee

Dedicated educator, administrator, and mentor to dozens, with students scoring in the top 10%


Financial Analysis Budget


Strong analytical skills

Product Retail

Clerical Support


Human Resources

Marketing Strategy

Microsoft Office Suite


Veteran Affairs Representative Apollo Group Incorporated Phoenix, AZ 2008 – 2010

Reviewed applications, processed files, and liaised between different entities, allowing over 40K students to receive available veteran benefits and to finance educational services annually

Solved ~48 student problems daily, including answering questions, reporting, making and receiving phone calls, and overseeing recruitment for people eligible for veteran-related educational functions

Distributed and monitored VA-funded payments to students, including follow-up and resolution of tuition payment and discrepancy issues with 100% accuracy

Trained 4 employees on processes and procedures, teaching how to provide exceptional customer service

Pharmacy Claims Processor CVS Caremark Medix Staffing Solutions Scottsdale, AZ 2007 – 2008

Handled and adjudicated ~100 commercial paper claims a day, maintaining integrity of claims receipts and meeting or exceeding company-set productivity quota 100% of the time

Earned reputation for problem solving expertise, resolving pending claims and works within 3 minutes

Loan Processor Mitchel Sweet & Associates Tempe, AZ 2006

Processed 60 student loan and education re-finance loan applications daily with high accuracy


Boys Dean and Instructor Manado Independent School Manado, Indonesia 2014 – 2018

Collaborated to improve grades of ~100 students, resulting in 90% attending university after graduation

Provided redirection and coaching using the Behavior Modification System for students exhibiting inappropriate behavior, successfully reintegrating 75% of troubled students back into the classroom

Oversaw successful marketing efforts to increase enrollment, meeting annual goals 100% of the time

Instructor Katutubo Excel School Inc. Mamburao, Philippines 2013 – 2014

Planned comprehensive individualized educational programs of study for 12 students based on the needs and abilities of each, ensuring student safety and well-being

Administered formative and summative assessments to test effectiveness of teaching methods; Overall, students scored in the top 10% of all schools within the province


Master of Education in Secondary Education Projected Completion 2020

Grand Canyon University Phoenix, AZ

Bachelor of Science in Business Management 2010

University of Phoenix Phoenix, AZ

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