JAMES HOROHO
623-***-**** ac7i5t@r.postjobfree.com linkedin.com/in/james-horoho Glendale, AZ
BUSINESS MANAGEMENT PROFESIONAL SUMMARY
Competitive business management professional with 10+ years of experience helping companies and organizations find success amidst a variety of locations, cultures, and demographics
Recognized with multiple awards for impact as a top performer and a loyal, motivated employee
Dedicated educator, administrator, and mentor to dozens, with students scoring in the top 10%
SKILLS
Financial Analysis Budget
Administration
Strong analytical skills
Product Retail
Clerical Support
Training
Human Resources
Marketing Strategy
Microsoft Office Suite
BUSINESS EXPERIENCE
Veteran Affairs Representative Apollo Group Incorporated Phoenix, AZ 2008 – 2010
Reviewed applications, processed files, and liaised between different entities, allowing over 40K students to receive available veteran benefits and to finance educational services annually
Solved ~48 student problems daily, including answering questions, reporting, making and receiving phone calls, and overseeing recruitment for people eligible for veteran-related educational functions
Distributed and monitored VA-funded payments to students, including follow-up and resolution of tuition payment and discrepancy issues with 100% accuracy
Trained 4 employees on processes and procedures, teaching how to provide exceptional customer service
Pharmacy Claims Processor CVS Caremark Medix Staffing Solutions Scottsdale, AZ 2007 – 2008
Handled and adjudicated ~100 commercial paper claims a day, maintaining integrity of claims receipts and meeting or exceeding company-set productivity quota 100% of the time
Earned reputation for problem solving expertise, resolving pending claims and works within 3 minutes
Loan Processor Mitchel Sweet & Associates Tempe, AZ 2006
Processed 60 student loan and education re-finance loan applications daily with high accuracy
EDUCATION EXPERIENCE
Boys Dean and Instructor Manado Independent School Manado, Indonesia 2014 – 2018
Collaborated to improve grades of ~100 students, resulting in 90% attending university after graduation
Provided redirection and coaching using the Behavior Modification System for students exhibiting inappropriate behavior, successfully reintegrating 75% of troubled students back into the classroom
Oversaw successful marketing efforts to increase enrollment, meeting annual goals 100% of the time
Instructor Katutubo Excel School Inc. Mamburao, Philippines 2013 – 2014
Planned comprehensive individualized educational programs of study for 12 students based on the needs and abilities of each, ensuring student safety and well-being
Administered formative and summative assessments to test effectiveness of teaching methods; Overall, students scored in the top 10% of all schools within the province
EDUCATION
Master of Education in Secondary Education Projected Completion 2020
Grand Canyon University Phoenix, AZ
Bachelor of Science in Business Management 2010
University of Phoenix Phoenix, AZ