Customer Service Office Assistant
Resume:
HILDA CHOI
*********@*****.***
Bilingual Customer Service / Office Assistant
My daily task included:
-Managing a share in boxes for 3 CSRs with 15-20 School accounts of at less 600 students each class, to process and respond to emails in 24hrs timeframe
-Handling many escalated phone calls from customers about order discrepancies, delays, and invoice.
Errors in a professional and courteous manner.
-Building and maintaining many extensive excel spreadsheets for reports on orders, products, revised, invoices, production errors, and customer call reasons.
-Received, reviewed, and prepared customer orders for production and shipments.
-Bilingual Proficient in Spanish CSR.
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EXPERIENCE
SEPT. 8, 2018 – TILL NOW
TRASPORTER, FLEET LOGIXT (AVIS BUDGET GROUP)
Transport car rental vehicles to and from various location safely.
JUL. 3, 2018– AUG. 25, 2018
ASSEMBLER, Daikin
Assembler AC units and Furnaces,
DEC. 8, 2008 – JUL. 24, 2018
OFFICE ASSISTANT, HERFF JONES HOUSTON GRADUATION CENTER
Greeted customer entering the store and described product.
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems and providing new product information.
Worked as a team member performing cashier duties, product assistance.
Prepared daily UPS and FEDEX Shipments.
Performed Data Entry, Invoicing, Excel spreadsheets for reports.
Earned management trust by serving as key holder, responsible for opening and closing store.
SEPT. 15, 2015 – NOV. 11,2016
MANAGER, BOILING CAJUN
Customer services, Food Handler certify, training employees, sales, inventory
AUST, 25 2007 – NOV. 2008
MANAGER, FUJI HANA
Customer services, Food Handler certify, training employees, sales, inventory
JAN. 2006 – NOV. 2006
PHARMACY TECHNICIAN, BAPTIST HOSPITAL
Responsible on filling prescription with the supervisor of a Pharmacist, delivering medication to nurse station, and restock medication shelf
EDUCATION
JUL. 2005
PHARMACY TECHNITIAN, The School of Pharmacy Technology
Texas Pharmacy Tech certify, and Pharmacy Tech certify Board of Pharmacy Technician
JUL. 1992
HIGH SCHOOL DIPLOMA, Lock Saint high school
High School Diploma
SKILLS
Bilingual Customer Service Representative with motivation to maintain customer satisfaction and contribute to company success
Data Collection, Data entry, proficient in excel, Microsoft word and Outlook
Proficient with handling large sums of money, credit card processing and POs
Customer Services Oriented, problem solving
Bilingual Spanish and English.
ACTIVITIES
Leadership skills: I like to lead from the front by taking action, demonstrating what needs to be done, and keeping my team organized to make sure we are in the same page and contributing equally..
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