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Customer Service Office Assistant

Location:
Spring, TX
Salary:
15.00
Posted:
October 28, 2018

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Resume:

HILDA CHOI

832-***-****

ac7i5o@r.postjobfree.com

Bilingual Customer Service / Office Assistant

My daily task included:

-Managing a share in boxes for 3 CSRs with 15-20 School accounts of at less 600 students each class, to process and respond to emails in 24hrs timeframe

-Handling many escalated phone calls from customers about order discrepancies, delays, and invoice.

Errors in a professional and courteous manner.

-Building and maintaining many extensive excel spreadsheets for reports on orders, products, revised, invoices, production errors, and customer call reasons.

-Received, reviewed, and prepared customer orders for production and shipments.

-Bilingual Proficient in Spanish CSR.

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EXPERIENCE

SEPT. 8, 2018 – TILL NOW

TRASPORTER, FLEET LOGIXT (AVIS BUDGET GROUP)

Transport car rental vehicles to and from various location safely.

JUL. 3, 2018– AUG. 25, 2018

ASSEMBLER, Daikin

Assembler AC units and Furnaces,

DEC. 8, 2008 – JUL. 24, 2018

OFFICE ASSISTANT, HERFF JONES HOUSTON GRADUATION CENTER

Greeted customer entering the store and described product.

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems and providing new product information.

Worked as a team member performing cashier duties, product assistance.

Prepared daily UPS and FEDEX Shipments.

Performed Data Entry, Invoicing, Excel spreadsheets for reports.

Earned management trust by serving as key holder, responsible for opening and closing store.

SEPT. 15, 2015 – NOV. 11,2016

MANAGER, BOILING CAJUN

Customer services, Food Handler certify, training employees, sales, inventory

AUST, 25 2007 – NOV. 2008

MANAGER, FUJI HANA

Customer services, Food Handler certify, training employees, sales, inventory

JAN. 2006 – NOV. 2006

PHARMACY TECHNICIAN, BAPTIST HOSPITAL

Responsible on filling prescription with the supervisor of a Pharmacist, delivering medication to nurse station, and restock medication shelf

EDUCATION

JUL. 2005

PHARMACY TECHNITIAN, The School of Pharmacy Technology

Texas Pharmacy Tech certify, and Pharmacy Tech certify Board of Pharmacy Technician

JUL. 1992

HIGH SCHOOL DIPLOMA, Lock Saint high school

High School Diploma

SKILLS

Bilingual Customer Service Representative with motivation to maintain customer satisfaction and contribute to company success

Data Collection, Data entry, proficient in excel, Microsoft word and Outlook

Proficient with handling large sums of money, credit card processing and POs

Customer Services Oriented, problem solving

Bilingual Spanish and English.

ACTIVITIES

Leadership skills: I like to lead from the front by taking action, demonstrating what needs to be done, and keeping my team organized to make sure we are in the same page and contributing equally..



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