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Business Analyst/Architect

Toronto, ON, Canada
October 28, 2018

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A well versed business architect and data analyst with an exceptional record of achievements in delivering well optimized and high performance business solutions to meet the challenging demands of modern business. Expert in all facets of developing and deploying information systems ranging from conducting basic business analysis, requirement gathering, conceptual design, documentation, user training and quality review with the ability to learn new industries and business processes quickly. Also skillful in performing data analytics with significant experience exploring and investigating past business performance to gain insight for decision making.


Business/Data Analysis

IT Project Management

ERP System Implementation

Data Modeling, Analysis & Business Intelligence

Disaster Recovery Plan (DRP)

Software Quality Assurance (QA) and Audit

Network Infrastructure Analysis and Design


Microsoft: MS Suite, Active Directory, SharePoint, Exchange Server

Database: MS SQL, Informix, MySQL, DB2, Cognos

Frameworks: ITIL, TOGAF Enterprise Architecture, COBIT, MOF, CMMI

Project Management: MSF, PMBook

ERP: BPCS, Symix, and MS Dynamics

Content Management: DNN, Liferay, Joomla, WordPress


Microsoft Certified Professional (MCP)

Microsoft Certified System Engineer (MCSE)

Microsoft Certified Trainer (MCT)


Digify IT Consulting PLC

Ethiopia – (2015 – 2018)

Position: Sr. Business / Systems Architect

Employment Type: Contract

Contract employment as IT Business Analyst (lead) to work on projects (clients) related to business analysis and data analytics.

Summary of Duties and Responsibilities:

Communicate with the business stakeholders and subject matter experts in order to understand specific business problems and processes.

Gather, documents, and analyze business needs and requirements.

Analyze business processes (business case) and identify problems, provide optimized solutions, document requirements and map to business needs.

Solves business problems and, as needed, designs technical solutions

Design or modification of IT business systems as per client needs.

Translate high level business objectives into testable, measurable functional specifications and user stories

Understand Ethiotelecom’s large customer data and proposed appropriate Business Intelligence solution that provides insight to improve customer service.

Among other significant achievements are listed below

Analyzed the business process of Defense Construction Engineering and developed system requirement specification to implement cost effective ERP system to improve efficiency and productivity.

Analyzed the entire business processes for migration to SAP from in-house developed ERP.

Online Systems House PLC Ethiopia - (2008 – 2012)

Position: Sr. Business and Systems Analyst

Employment Type: Contract

Contract employment with a leading system developer and integrator company engaged in business analysis activities to work on projects requiring business automated solutions

.General Duties and Responsibilities:

Write business requirements specification document, system design specification, functional/non-functional system specification document, and Use Cases utilizing systematic techniques for specifying requirements (use-case scenarios, process modeling, and sequence diagramming)

Conduct SWOT and Root Cause Analysis (RCA) for process improvement.

Translate business requirements into software requirement specification.

Communicate with stakeholders as well as various IT system developers and integrators to ensure fulfilment of business needs. can be clearly understood, expectations managed and change initiated

Worked as a Lead Business Analyst and Architect for several medium and small scale ERP software implementation projects.

Analyzed IT system requirements and developed software requirement document to implement the intended core banking system for Berhan International Bank.

Major Achievements:

Lead the project team, analyzed and developed a software requirement specification for the entire Student Information System and Financial Management System for University of Gondar and Bahir Dar University.

Interpreted the organization’s business processes reengineering (BPR) work into process management solution and developed software requirement specification for Ethiopian Social Security.

Identified critical business automation needs of small and medium enterprises and participated in the development of Cloud ERP solution.

Also played a role of lead business systems analyst for several client companies.

International Consulting Experience - (2004 – 2008)

Employment Type: Contract

The World Bank: (2004) – Juba, Southern Sudan

Analyze and develop functional and non-functional requirements for government wide messaging and collaboration system for the Government of Southern Sudan

Design and implement messaging and collaboration system for the Government of Southern Sudan

The Intergovernmental Authority for Development (IGAD Countries – Djibouti, Eritrea, Ethiopia, Kenya, Sudan, Uganda): (2005)

Develop content management software requirement specification for IGAD countries

Manage the implementation Web Portals for each country.

Team lead for evaluation of National Security Framework and Guideline for Ethiopia.

Government of South Korea: (2005)

Develop e-Office functional requirements for Ethiopian.

Develop functional requirements for datacenter consolidation for Ethiopia (Government Integrated Data Center (GIDC)).

The Government of Ethiopia:

Developed the National IT Infrastructure and Service Management Framework & Guideline based on ITIL and COBIT.

Developed the National IT Disaster Recovery Plan

Developed the National Cloud Computing Policy, Strategy and Roadmap for the Government of Ethiopia based on TOGAF.

Developed ICT Strategy and Roadmap for Ministry of Defense in Ethiopia.

Developed project proposals for undertaking several ICT Service Projects based on Public Private Partnership (PPP) in Build, Operate and Transfer mode of engagement.

Developed ICT Assisted Single Windows (One-Stop-Shop) Services.

Alpa Lumber Inc. - Canada

(1994 – 2004)

Position: MIS Manager

Employment Type: Permanent

Alpa Lumber Inc. is the largest lumber and construction material supplier company in Canada.

General Duties and Responsibilities:

Responsible for planning, directing and executing the overall Corporate’s Information System with specific emphasis to improve organizational performance.

Responsible for monitoring and evaluating IT operational activities of 16 subsidiary IT organizations.

Responsible for managing the Corporate’s ERP software, network infrastructure, data center development and deployment projects.

Responsible for ensuring policy and procedure implementation of the corporation and subsidiaries.

Responsible managing the implementation of LAN and VPN related projects.

Major Achievements:

Developed standardized policies and procedures for the overall supply chain management of the corporation and subsidiary companies.

Developed and implemented corporate wide Data Processing Policies and Procedures including disaster recovery plans.

Developed and implemented corporate wide Disaster Recovery Plan.

Successfully introduced BPR.

Implemented BPCS - ERP software for the corporate’s manufacturing companies.

Customized BPCS ERP (AS400 utilizing RPG400)

Implemented Dimension – Order Processing, POS and Inventory system for all the Lumber Yards (4)

Effectively introduced use of Internet, Intranet and messaging and collaboration systems.

Designed and Implemented the corporation’s LAN/WAN network infrastructure - Cisco collapsed backbone network infrastructures for 16 Subsidiary Companies.


DBA (2012 – 2015)

Special Emphasis: Information Systems & Enterprise Resource Management

California Intercontinental University (USA)

Ervine, CA, 92614

Dissertation: The impact of wide-spread use of mobile phones for economic and social developments

MSc.,/BSc. (1994 - 1996)

In Management Information Systems

University of Economics (Czech) – Prague

Dissertation: Reservation Systems in Air Transport Operation

MSc.,/BSc. (1990 - 1993)

In Management Information Systems

University of Economics (Czech) – Prague


Name: Dr. Steven Hess

Title: Professor

Phone: 909-***-****

Name: Abebe Kebede – Miliky Enterprise

Title: General Manager

Phone: +251*********


Name: Dr. Abiyot Bayou

Title: Director, e-Government Directorate, Government of Ethiopia

+251********* or

or check:

Name: Semere Darge – MOENCO

Title: CIO

Phone: +251*********

e-mail: or

Skype: fikre.wondimu


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