Auto Technician/Administrative Assistant/Maintenance Technician

Professional Summary

Skills

Work History

R I

*** *** ***** *****, ****, MO 63379 • 636-***-**** • ****************@*****.*** What i can bring to your company is Loyalty, Honor, and Respect. The military instilled this work ethic in me when i was in the service from 1999-2001 active status, and 2001 to 2006 inactive status. I'm a fast learner, detail-oriented and able to perform multiple jobs at a high level and mistake free. I've been at my current job for 19 years and learned all jobs related to Ford Service. I'm a TEAM player and would love to be a part of your TEAM.

Factory recalls knowledge

Claims submissions

Paperwork processing

Payment issuing

Appointment scheduling

Ticket writing

Hand and power tools

Safety awareness

Maintenance procedures

Ford QuickLane Manager, 01/2006 to Current

Jim Trenary Automotive Group – Moscow Mills, MO

Oversaw team of service professionals focused on Ford Service. Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Monitored product quality and communicated necessary improvements to Service Dept. Maintained project quality with a hands-on management style. Automotive Technician, 02/2001 to Current

Jim Trenary Automotive Group – Moscow Mills, MO

Completed minor maintenance such as replacing gaskets, flushing coolant and performing tune-ups.

Completed customer orders and warranty services according to manufacturer specifications. Communicated issues to leaders and helped develop solutions. Performed safety and emissions inspections.

Changed, rotated and balanced tires.

Service Advisor, 01/2006 to Current

Jim Trenary Automotive Group – Moscow Mills, MO

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Routinely answered customer questions regarding merchandise and pricing. Helped drive sales goals and achieve monthly quotas. Answered customer questions about services and explained the charges that were involved. Wrote work orders and updated accounts in the computer. Warranty Administrator, 01/2016 to Current

Jim Trenary Automotive Group – Moscow Mills, MO

Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.

Gathered paperwork and contacted customers to book appointments. Maintained detailed service and customer records.

Monitored factory recalls and announcements to stay on top of changes. Managed electronic records database and handled all file requests. Verified and created claim Numbers by communicating with various insurance companies. Shop Safety Coordinator, 01/2006 to Current

Jim Trenary Automotive Group – Moscow Mills, MO

Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.

Recommended changes to company culture in order to improve safety and meet changing demands. Trained employees in the most current regulations and practices in an effort to prevent mishaps and promote overall safety.

Attended monthly safety meetings to ensure machine operation safety. Shop Maintenance Technician, 01/2006 to Current

Jim Trenary Automotive Group – Moscow Mills, MO

Used power and hand tools to complete repairs in a safe and accurate manner. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.

Followed standards and procedures to maintain safe work environment. Cleared drains and downspouts and cleaned gutters. Communicated operational issues and changes to supervisor on regular basis. Performed routine preventive maintenance to ensure that building systems operated efficiently. Education

Certifications

Shop Maintenance Technician, 01/2006 to Current

Jim Trenary Automotive Group – Moscow Mills, MO

Used power and hand tools to complete repairs in a safe and accurate manner. Communicated operational issues and changes to supervisor on regular basis. Informed supervisors when machines needed major service. Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.

Performed routine preventive maintenance to ensure that building systems operated efficiently. High School Diploma: 1998

Elsberry High School - Elsberry, MO

Auto-Body, 1998

Pike-Lincoln Technical Center - Eolia, MO

Administrative Assistant, 1999

U.S Army Nation Guard - Fort Jackson, S.C.

Military Administrative Assistant Certified

Ford Service Advisor Master Certified

Ford Warranty Administrator Master Certifed

Ford Customer Relations Manager Master Cerfified

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