Customer Service Assistant
Resume:
EXPERIENCE
PRIMELENDING, CHANDLER, AZ
CLIENT CONCIERGE / LOAN SET UP COORDINATOR
JULY 2011 – PRESENT
LOAN OFFICER ASSISTANT
APRIL 2009 – OCTOBER 2009
Premium service for our clients, agents and loan officers in person, phone or email. Preparing mortgage files for submission to processor and underwriters. Training co-workers, submitting monthly branch expense reports, handling marketing projects and getting marketing pieces out to our clientele and preferred agent database.
NATIONAL BANK OF ARIZONA, PHOENIX, AZ
SENIOR LOAN SUPPORT SPECIALIST II
APRIL 2003 – MARCH 2009
Interact with external/internal customers to ensure highest level of customer service and satisfaction. Gather all necessary documentation from clients and prepare commercial loan files for underwriting. Train and supervise co-workers. Assist lenders in every way to allow them to develop more business relationships.
EDUCATION
SOUTHWEST INSTITUTE OF HEALING ARTS, TEMPE, AZ
Graduate of the Mind Body Wellness program (3/2018 with 3.80 GPA) Certificated Life Coach, Nutrition Specialist and Reiki Practitioner. Currently attending 2nd program for Advanced Holistic & Fitness Nutritionist and Behavioral Change Specialist.
REVIEWS
I have been with my current team for over 8 years and we as a team have provided amazing experiences for our clients and agents. There are hundreds of reviews of our team on Google and Yelp under “The HOUSE Team” in Chandler, AZ that is a testament to my desire to provide premium customer service to everyone I encounter. I care about people and everyone I connect on a personal and professional level agree.
REFERENCES
TONIA RAUSBECK, JK REALTY LLC
CHRISTINA BASSO-LENZ, BEAUTIFUL CREATIVES
ALEXANDRIA “ALEXA” MOODY
OBJECTIVE
To find the optimal position that will allow me to share my passion in providing excellent service to internal and external customers. People have been my business since 1987!
COMMUNICATION
I take pride in my work ethic and ability to soak in as much knowledge in my field so that I can help anyone that comes to me with their questions and need for assistance. I love to help people! To see their faces light up and relieve stress that a situation has caused them.
CONTACT INFO
107 S Fifth St
Carlton, OR 97111
E ************@*****.***
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